Jon, the owner was very professional and accommodating! The finance
manager offered me several options and explained everything thoroughly. Jamie, my salesman made feel comfortable and treated me like family as well as the rest of the staff! *****
In-and-out, fast service & NO stress... THANK YOU!
by SLovett from Norcross, GA
July 4, 2018
I went to Carmax on 4th of July. The place was not super packed, so that was great. We had a little 9th month old on tow, and were nervous that it would take us all day to shop. The only thing that took a lot of time was waiting for a sales man. Apparently, the new young guys at the front were more interested in flirting (yes flirting) with each other and playing around than realizing that we needed help or just plainly asking us if we were being helped. That really bothered me, as we wasted 30 mins just sitting dumb. The front desk girl was no help.. she was the one to tell us to sit and wait and then no where to be seen. Finally someone professional and extremely courteous walked by ... the service manager. He quickly apologized for our wait, and brought along Daniel Claudio. I am SOOOOOOOOOOOooooO thankful he did. Danny was professional, kind, humble, hard-working, and just all the way a pleasure to work with. He represented Carmax the way it should be. He took the details of what we were looking for and walked us around to cars that would fit our needs. The second car (nissan pathfinder) was a recommendation from him... and that was the car we bought. Danny if you're reading this... THANK YOU! You're such a great employee and that deserves recognition.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
As always, the employees are always friendly, helpful, and knowledgeable. No matter how much I spazzed out on Jamel Mitchum during the process, I still left with a smile. This is the second car that I have purchase at Gwinnett Place Nissan, and I will always purchase my cars from them. Alex Ruiz (the finance Manager) was also great to work with, and I would recommend him to anyone looking for a new vehicle
ALM has gave great service and showed me fantasic deals. Especially this one employee named Mohamed. He was the first one who came to me with a smile on her face. He also recommended me which car i should get with the best deal. I really recommend this car dealership and have a great day.
Last weekend, I purchased my third car with Acura Carland and I have to say, there has been a complete turn around here. Previous experiences had me not wanting to even step foot in this dealership, but I am SO glad I did! I walked in not expecting much, but not only were they able to help with concerns I had with my old car, they were able to get me into a new one that fit all of my needs. Thank you Robert, Jimmy, and Primevere for taking care of me and making me feel apart of Acura Carland. I honestly can not say enough amazing things about you all. I also have to mention that the service department is great as well. I had an issue with my apt. complex and parking the loaner car and Lakisha took care of it, no questions asked. Thank you again Acura Carland!
This is my second car purchase with Acura Carland. Very pleased with purchase, customer service, and overall car buying experience on both occasions. Definitely will be back again if in need of another new vehicle.
Went in to view a used BMW and the salesman was very personable, showed me the vehicle and I was able to get a good impression of the car. The salesman was very friendly and professional and was not a hard-sell person and I left with contacts for following through if I needed. I would return to this dealership if I wanted to pursue buying. Recommend this dealership as a professional place to do business.
At Acura Carland it is obvious their mission is to look out for their customer. The personnel are always friendly, polite, and professional. When I have to go there for any service I am never stressed because I know it will be a pleasant experience. The lobby area is comfortable and clean so I usually just wait for my vehicle to be serviced.
Julián was great. We didn???t have to haggle any prices. You pay exactly what they say your going to pay. He was very honest with us about the cars history. We were very happy with the customer service and the price
Excelente servicio en offlease. La atencion y el soporte recibido de Carlos y Chad debo decir fueron excepcionales, su apoyo y recomendaciones de las mejores que he recibido en cualquier dealer. Si tienen intencion de adquirir un auto usado, busca a Carlos y a Chad que seguramente de mostraran las mejores opciones de acuerdo a tus posibilidades y financiamientos sin muchas explicaciones y obstaculos. Garcias Un abrazo
I love this dealership! The entire staff is very friendly and also very knowledgeable! I had the absolute pleasure of working with Jason Ford, he is a true people person, great listener, has a very strong work ethic and worked really hard to get me exactly what I wanted. I had very high expectations and he rose to the occasion and exceeded my expectations. I would definitely by another vehicle from ALM Kennesaw via Jason. The perfect match!
My purchase was a bit lengthier in process than usual ,but it all worked out . My car salesmen Xavier Pena was professional and patient . Marc in the financial department was also very helpful and accommodating. I would recommend this dealership to anyone ,they have a wide variety of vehicles to choose from and many helpful staff .
I loved the interactions with the team at Nalley, they were responsive and they were quick to provide us with the quotes we asked for and provide answers as well. Although I decided to buy elsewhere, I wanted to say how great and responsive they were to me in my buying process.
My sister had been looking for a car for a long time. The other dealerships did not take her seriously. We pulled up to ALM at the Mall of Ga. and was greeted immediately. She told them what see had seen on line. Ali & Tammy brought us snacks while we waited to see the car. The price on line was the true price. It was such a relief to have a honest salesman. Ali bought our dinner while she purchased her beautiful SRX. It was the least stressful experience I have ever had buying a auto. I would recommend Ali to anyone looking for a vehicle. I will be buying my next car from him.
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