Great dealer , friendly staff , very clean both inside show room, & outside. Syed Ali, was great to work with, did his very best to close deal .
by jdude67 from York Pennsylvania
December 5, 2018
Went with BMW because of a better maintenance program. High tech performance vehicles require $ for upkeep to consider it a high performance vehicle. If they better there maintenance program a good possibility for my spouse
Our journey of searching for a used Audi Q5 began more than 3 months ago. Our 1st experience was w/ Robert who helped my wife and I on the 2012 Audi Q7. Although it didn't work out, our experience was nothing short of amazing and the right at-home feeling.
Fast forward to 3 1/2 months later on June 9th, destiny brought us back to Audi Grapevine from a completely unexpected plan. We were on the way to another dealership to close out a deal w/ BMW X3, we stopped by Audi Grapevine to check out a new positing for an 2012 Audi Q5 without much expectations.
Vincent stepped in and created the best memorable experience for us. This Audi Q5 is a Prestige package that offers all the features we've been looking for. He enthusiastically showed us all how these features, MMI for example, work. He was also extremely friendly answering all the questions we had and reached out to Jameson, his manager, for additional information. Finally, he coordinated w/ the service department to clean the exterior and interior of the car like new b4 handing the keys to us.
We've been extremely happy w/ our 2012 Audi Q5 car. Our dream car could not have happened without Vincent's enthusiasm and Jameson's willingness to work w/ us. You guys rock!!!
Thanks so much for bringing our Audi Q5 wish come true,
What I really liked about Audi Gwinnett is the team dynamic. I was greeted right as I came in by a kind receptionist and then Slim helped me get started finding Shawn for my reservation and they were the ONLY dealership in my month of car shopping to offer to go on the test drive with me! I can tell you right now that if Shawn hadn't ridden along with me to answer all of my insane amount of questions I probably would have gone home to think it over and thrown it in the stack of other cars I test drove and couldn't make up my mind on. They had a great and affordable bumper to bumper extended coverage plan (which is really important to me with used cars). Tracey made the boring paperwork part fun. I knew I was going to get along with that guy the moment I layed eyes on his fake spilled coffee accident gag he had on his desk. I gladly give this team a five star review! Y'all rock!
Our time at Audi Mentor was short. After finding the right car to purchase, we had an associate come out to help. He was helpful but seemed uninterested as he had another buyer arrive halfway through the interaction and left us. Not much wiggle room on the price.
I felt the team was very friendly, but not all team members were personable. Some of the conversations to pass time didn't feel sincere. Also,process for financing took much longer than anticipated. But wasn't terrible. Otherwise, the overall experience was cool. Facility was worthy of the Audi badging.
The 2 times I have gone I have received excellent customer service with no complaints whatsoever! The facility is very nice and the timing in regards to the service is very expeditious.
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