Joe, one of the service managers, has been super helpful to me during my past few visits. I had my car serviced, and a few weeks later, there was an issue with a potential oil leak. I was in the area, and even though it was past working hours, he told me to bring my car in so that he could check it out. He and his team was able to diagnose the issue and fix the problem without charging me. This is truly great service. Audi should be thankful to have a manager like him.
We worked with Brian to purchase our car and have been very pleased with our Q5. Short after we purchased the car, it was stolen and they were very quick to help us re-key the car. Now. I am back for the one year service and once again happy with how efficient things went. Thank you!
Although I didn't end up purchasing a vehicle from STA, I'm happy to have discovered them. Jonathan took care of me right away, and allowed me to fully test the Cayenne GTS that drew me to the dealer.
Things to note -
This 3rd party dealer specializes in Porsche sales and repairs, that means they have a great inventory of older to newer Porsche's for sale and a full mechanic shop on site.
So why not 5 stars overall?
Well, unfortunately the GTS they had wasn't in the best shape and clearly needed some TLC before being shown for sale (car parts in the trunk, battery dead, ash tray stuck open). Now this could have been due to bad timing on my part but still - if you are going to specialize in Porsche sales and charge at the higher end of the cars value then the cars on the lot need to exude the German values the brand is known for. That being said I have my eyes on future offerings from this dealer and hope something wows me into a sale next time.
I came to Shane’s to look at a car I came across online, and the moment I started talking to these guys, I knew I would be purchasing my first car from them.
They went me through my options for budget and my credit at the moment, and I had a dilemma between buying a dependable car or one that’s more enjoyable. They recommended to go with Toyota Highlander, which after hesitating a bit, I did. Shane helped me get my first car loan, which I new wouldn’t be easy with my fresh credit.
Four months later I’m so happy with this truck, drove 15K miles already all over the country, doing just regular service. I’ll need a bigger truck soon as I just bought an airstream trailer, and I’m checking Shane’s inventory regularly, as they are the only people I want to have business when buying a used car.
MIKE FLORES! OMG! What can we say bro! You went above and beyond! Great guy, awesome truck, no hassle sale, you brought it to us and we signed the paperwork all in the comfort of our own living room! Easiest purchase EVER! These Guys are simply THE BEST! We'll definitely recommend them to EVERYONE we know! Ask for MIKE FLORES and you'll for sure get the best customer service! See you for our next purchase!
John is very helpful I asked him what I needed to buy a car with no hassle just walk in and sign and he gave me a killer deal im still working with him trying to save up the cash for the down but they are amazing over there
Great knowledge and never pressure you to do anything. Awesome dealership, quality is clean, low mileage cars and great warranty packages. They also held my car for 4 Days, due to where I was traveling from... Will buy again soon.
Outstanding parts dept, service dept, and sales dept!
by Dave Clanton from DealerRater.com
May 8, 2018
My wife and I were impressed time and time again by Santa Monica Audi, most recently by Tammy in the parts dept when she helped us order roof carrier bars and cargo carrier for our Q5. We were previously impressed by the service dept and our 10K service and before that we were impressed by the sales dept when we purchased our Q5 last year.
After searching for a certified Audi all over So- Cal, I came across Audi of Santa Monica. It took just a few clicks to get to know the car I was interested in, via- email. Selena is your go to internet sales manager, she was friendly and forward. I scheduled a test drive and liked the car.
ZAREH PLOOZIAN made my buying experience quick, and easy. He kept in contact with me all throughout the shopping experience, including keeping in touch after my purchase. Zareh is very friendly and extremely knowledgeable on all of the cars and what the dealership has to offer. I recommend Zareh to everyone I know!!
I had a great experience while purchasing a used car for my elderly parents. My great experience started when I first called the dealer to inquire about their inventory. I spoke to a gentleman named Ashot, gave him my budget, told him the car is for my elderly parents and that was all. He gave me few options, the car was detailed, went and looked at it, dropped few hundreds from the price and we were out with the car. Never once I felt pressured or uncomfortable during the process. I will definitely return as a customer and or refer my friends and families.
The entire staff was extremely helpful and made great efforts to ensure my experience was top of the line. Everyone represented Audi well and made sure to enhance the feeling and luxury of not only the vehicle, but the brand. Everything from the presentation to my treatment was in a grand scale. I had filled out a credit application early in the morning before the shop was even opened and within minutes Johnny Azoulay, the sales manger, and Brian Sarabia contacted me. The entire staff knew I was on limited time and did everything possible to expedite my purchase and trade in; by the time I got to the dealership, everything was prepared. Jeremy Bullock was in front of the dealership waiting for me to greet me, which was a nice surprise. He and Johnny made sure I was well taken care of throughout my time waiting. Everyone treated me with open arms and communicated every detail. They met every expectation and went above and beyond, in my opinion. Pablo was very helpful and ensured I understood everything about my contract. Throughout my visit, every person that was working with me ensured I was confortable and checked if I needed anything whatsoever. They were cognizant of my time restraint so made sure to update me on where everythig was during the process. I was able to purchase the car I wanted within an hour on a really busy day. I would return for another future purchase hair because of these guys!!!
I Purchased a 2008 Range Rover Sport. Mario & Aileen were very helpful and accommodating. I have now had my vehicle for about 6 months and have had no issues. I highly recommend this dealer!!!! Thanks!!
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