The Q5 I purchased sold it-love it! Rodney was my salesman- very polite, professional and extremely knowledgeable. He pays attention to detail. His concern/goal was not only to make sure I was completely satisfied with my purchase but to provide me with an ultimate driving experience (test drive) so that I was able to get the maximum benefit of how well the Q5 performs, while familiarizing me with every detail/feature of the vehicle. Rodney made you feel like you had your very own personal concierge for car washes, services or any concerns you may have in reference to your vehicle. My time was limited there because he called a day earlier for the information needed to make the process smooth and quick. I highly recommend Rodney if you are looking to purchase an Audi. The other 2 managers I dealt with there were professional and helpful.
My husband and I had the recent experience of interacting with the team at Audi Owings Mills. It was a terrific experience from start to finish. The team is very knowledgeable, patient, and thorough. Our Audi Brand Specialist James "Jim" Coffin was a pleasure to work with during this overwhelming time. He is passionate about the Audi brand and spent a good deal of time with us answering a lot of questions. The professionalism and charm equally extends to the ownership, Michael Wanner, and Robert Williams. All were attentive to our needs and we never felt rushed during the process. Beautiful, beautiful space with a convenient location. This dealership understands the value of customer service!
We were buying a car for my daughter to replace the one that was totaled when she was rear-ended. Of course the insurance company did not give her enough money to replace her car, so we were shopping under a lot of stress. The first contact from the Audi dealership was with Julian Thornton. He could not have been any more pleasant and helpful. Even his texts back and forth were friendly. He guided me through a very nice test ride off of the crazy-busy road the dealership was located on. It gave me the chance to pay attention to the car instead of all the traffic. He answered any questions I had and found the answers to any he was unsure about. The manager came over and introduced himself. He was also able to answer a few more questions I had. We were buying a used Toyota Prius from an Audi dealership which felt a little silly to us, but we might as well been buying a brand new Audi for all the attention and care they gave us. The dealership was immaculate, as was the car, so I came back with my daughter the following day. Julian was busy with another customer, so he introduced us to James Coffin who would work with us. I was a little disappointed that we would not be able to work with Julian, but James was every bit as pleasant and helpful as Julian. He took my daughter for a nice test-ride, again, on the calmer side roads behind the busy road the dealership was on. Everything went well, so I told her to choose between the Prius we had seen earlier in the week, and the one she just test drove. The bottom line is the deciding factor was that we both felt better giving our money to a dealership that was so helpful, friendly, and pressure free. If I can ever afford an Audi, there will be no question as to where I shop. The only issue I have is that there was no flexibility on the price. We are so strapped for cash, that it would have been incredibly helpful if we could have gotten the price down a bit.
Couldn't agree more with other reviewers... Lou was great to work with. He made the whole experience, which I usually dread, painless, fun, and very informative. He listened to what I wanted and provided all the information I needed to make a good decision, at a great price. I am very happy with my new A3!
Jacob Jay, you???re a xxxx of a guy. I was on the phone with him and 2 hours later I am driving out a brand new 2018 Audi Q5 Premium Plus. Mr. Jacob is straight shooter just like Myself. No running around (thank you rockville Audi), No weird numbers (thank you Rockville Audi) No forcing me to drop $7,500 to reach my monthly payment goal (thank you Rockville Audi). You gave a straing forward numbers and I told you that I have an eletronic check with an specific amount. YOU MADE IT HAPPEN! No BS, NO shenanigans, cut to the chase! That???s what I???m talk???n about! Keep up the great work and HAPPY HOLIDAYS TO ALL THE CREW OF BETHESDA AUDI!
I have driven Audi's since 1970 (LS100) but have never experienced such capable, honest, and low-key salespersons as I found at Audi of Bethesda, Jacob Jay and "Chad" in particular. The ordering experience was pleasant and efficient, and Jacob's help after the delivery was both generous and patient to this elderly, tech-deficient, buyer. Having dealt with other area dealers in the past, none came close to Bethesda Audi in terms of customer satisfaction.
John Wagner is A Great Salesman and Person to Work With
by New Q5 Owner from DealerRater.com
December 3, 2018
4.9 (234 reviews)
I had finally decided on the Q5 I wanted after looking and test driving several at Audi Bethesda and another Audi dealership. Having owned 2 A4s, I am very familiar with Audis. But this was a new experience looking at small SUVs. I wanted to make sure I would be happy with the car I bought or leased. John was friendly, patient, helpful, informative and followed up with me. When the car I wanted wasn't available, Chad, the Sales Manager, tracked down a similar Q5 and had it brought to the dealership.* John helped smooth over some hiccups and Simone was patient walking me through the leasing process - my first time. John sat with me in my new car and explained the myriad systems -- pretty overwhelming. But he assured me he is always there for me and I can come in for his help anytime. I know he meant it and I intend to take him up on his offer. John told me they would take care of me and they did. *My only complaint: I had been told the Q5 they found for me was the exact car I was looking for but would cost more as it also had the warm weather package. So I was disappointed after taking possession of the car to find it didn't have the All Weather Mats that I wanted but it did have Audi Rings which I didn't want and which cost more than the All Weather Mats.
Recently bought a used 2015 A3 from Audi Bethesda and the experience was great. Jacob was incredibly knowledgeable and friendly, but also (and more importantly) honest and upfront about the vehicle's pros/cons, pricing, optional warranty/packages, etc. Would highly recommended for anyone thinking about buying an Audi.
Best car buying experience ever! My husband Joseph arrived earlier than expected yesterday at Audi Dealership only to be warmly welcomed by the new General Manager Jeff Spilsbury (who has just started two days ago). Jeff immediately gave me the privilege of working with a true professional salesman Howard Rabkin. Not only did they give us top dollar for our trade , they also gave us a great deal our new 2014 Mercedes Benz ML 350. They had a great selection of pre owned used vehicles on their front line of their used car lot.I also must give special thanks to Cameron the product specialist who on this hot 100 degree day help me set up my new vehicle,as well as clean out my trade in.I would also like to give a shout out to the Service Department Manager John Lynch for pulling off a last minute request on my end of fresh oil change(which the dealership gave me as a thank you present) John the Finance Manager worked very hard to give us the best rate possible and and he lets us go to the mall shopping while he was preparing our paperwork and called us when it was our turn to finalize the deal so we literally done in less than 15 minutes.THIS IS WHAT I CALL FIRST CLASS SERVICE FROM EVERY DEPARTMENT!!!!!!!! We would gladly recommend anyone looking for a New or Used Car to go to Audi of Eatontown first. Despina & Joseph Otranto
Jeff Spilsbury is the man. In all my years of car buying I've never had a GM who took the time out of his busy day to talk to me about MY needs. He showed empathy and a willingness to do his best for the customer. I highly recommend that you meet him if you get to Audi of Eatontown. The new building is on fleek.
Purchased a lightly used mini from this dealer. I was very happy with the buying experience and Carol Ardolino did an amazing job making the deal happen over the phone and via email. Thanks again!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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