Used 2020 Audi Q5 for Sale in Rochester, NY

This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.

A few months back I contacted David McAloose inquiring about a used S7. At the time David said there were none available. But David said he would inform me if one becomes available. I was driving a 2013 S6 so I wasn't in a big hurry. I did purchase the S6 from David and had a great experience which is why I contacted him again for my next car buying experience. On a Saturday morning a few weeks back David emailed and said we just got a 2016 S7 in. He gave me the specs and 3 hours later I was at the dealership. Feel in love with the S7 (hard to believe because I loved my S6). In a situation like this the dealer really has the upper hand. They know I want the car and could play hard ball. But not David or Garber Automotive. In the end I had my end goals around car price and trade-in and ended up really happy with where we landed. That says a lot about Garber and David. I will most definitely make my next car purchase with David. In addition to my car buying experience Garber's Service department is the best around. I've owned many cars and worked with many service departments over the years and Garber Audi out of Rochester is the best around. I actually look forward to those appointments. Thanks David for a great car buying experience.

I contacted the dealership in advance about the car I was interested in purchasing. A friendly associate confirmed its availability and then scheduled a test drive for me, and then re-scheduled it after my schedule changed. My Audi specialist, Will, was FANTASTIC- knowledgeable, friendly, enthusiastic and helpful. He felt honest and trustworthy as he advised me throughout the test drive and buying process. I got what I feel was an outstanding price for a 2018 Audi, with Will and team working with me to satisfy my car needs. I had no idea what to expect, as I'd never purchased a "luxury" car before, but in every way this was an excellent buying experience!

So the wife and I were looking for a reliable vehicle to haul our family around in when my wife stumbled upon Bob Johnson certified collection. The vehicle had extremely low mileage and was basically brand new. For the price we could not justify buying a brand new vehicle after finding this one. Mainly because our finances are not great and we didn't want to put ourselves deeper in a hole. So we decided to go check out the Chevy Malibu at Bob Johnson pre-owned certified collection. When I walked into the dealership I immediately felt relaxed. Maybe it's because I wasn't mauled by 5 salesman when I walked in. Maybe it's because I wasn't pressured into buying something out of my price range. Or maybe it's because Ed, Sharon, and Tyler just made me feel completely at home. It wasn't all business to them. They spoke to me like I was another human being just like them. We discussed my family some of my life and some of theirs as well. It was one of the most Pleasant sales experiences I have ever had. I have found my new vehicle buying family. And I am confident to say that if you decide to buy a pre-owned certified vehicle that you NEED to check this place out. Because you too will walk out of these glass doors feeling exactly as I did after buying my Chevy Malibu 2008 with only nine thousand miles on it. All I know is I am 100% sure where I am buying my next pre-owned vehicle. And that is at Bob Johnson certified collection on 104 in Greece New York. The search to find a comfortable atmosphere and overly affordable pre-owned vehicle that is basically brand-new is over. If you want to be treated like a king one day and a peasant the next then I suggest you go to another dealership but if you are looking to be treated like family today, the next day, and all the days to come. Bob Johnson pre-owned certified collection is the only way to go. Just walk in and Talk to Ed Mellow and he will introduce you to the rest of the family.

The car runs great and even the base model comes with more features than other luxury cars. It has great safety reviews and great family vehicle.

We suffered a total loss and we were forced to purchase a car. We visited other dealerships that only concentrated on lowering a monthly payments, good except for "their" deal increased the price of the car by $1,200 over the life of the loan. My experience at Bob Johnson was just the opposite. They gave me 4 numbers, price, extended warranty options which was explained in full, APR and monthly payment. It was that simple. My salesman made it so easy, he was up front and honest. Given our situation we couldn't have asked for a better experience!

The Q5 meets all of my needs. It's very comfortable with beautiful detailing inside and out. The workmanship and quality of Audi speaks for itself! Great choice!

A few months back I contacted David McAloose inquiring about a used S7. At the time David said there were none available. But David said he would inform me if one becomes available. I was driving a 2013 S6 so I wasn't in a big hurry. I did purchase the S6 from David and had a great experience which is why I contacted him again for my next car buying experience. On a Saturday morning a few weeks back David emailed and said we just got a 2016 S7 in. He gave me the specs and 3 hours later I was at the dealership. Feel in love with the S7 (hard to believe because I loved my S6). In a situation like this the dealer really has the upper hand. They know I want the car and could play hard ball. But not David or Garber Automotive. In the end I had my end goals around car price and trade-in and ended up really happy with where we landed. That says a lot about Garber and David. I will most definitely make my next car purchase with David. In addition to my car buying experience Garber's Service department is the best around. I've owned many cars and worked with many service departments over the years and Garber Audi out of Rochester is the best around. I actually look forward to those appointments. Thanks David for a great car buying experience.

The car meets all my needs from a function standpoint plus it is fun to drive. It has great acceleration and body roll its negligible. Gas mileage is as advertised, which is exemplary for a car with this kind of performance. I was hesitant in buying a four cylinder engine in a vehicle of this size and weight, but the performance is so much better than the six cylinder I had in the Lexus RX350 that I had right before this car. One major plus for the Audi is it always seems to be in the right gear for accelerating from a start or on the highway. There is no lag in waiting for the transmission to shift or for the turbo to kick in. Plus there are so many ways to set the way the car for shifting, steering feedback and suspension that it is nearly impossible not to find the right setting for any given situation. Functionally, there is plenty of room for four full-sized people and luggage, boxes, golf clubs or whatever else you want to throw in the back. The only minus that I have noted so far is the lack of interior storage for small items. The glovebox is plenty big, but the console has very limited storage capacity and the doors do not have a very functional bins for storing anything larger than a sunglass case. The bin in the console is always open and the design needs some more thought. My car has the upgraded stereo, which eats up space under the floor in the rear hatch area.

My wife and I were looking for a used SUV and Bob Johnson Certified Collection had exactly what we were looking for. We were looking for something less than 5 years old with under 50,000 miles, AWD, and of course a screaming bargain. Found a vehicle they had online and called ahead to make sure it was still available before heading to the dealership. Spoke with Ed Mello and said it was available and to stop down any time to take a look at it. When arriving to the dealership and heading inside it was nice not to be rushed by 5 different salesmen, and after asking for Ed we able to head right out for a test drive. The original vehicle we looked at was nice and we were shocked on how much of a good deal it was. While looking the vehicle over Ed went over the process that every vehicle they sell goes through and what they do to make sure every vehicle they sell is in excellent condition before it even hits the lot. We had put a deposit on another vehicle the night before at a different dealership, but wanted to make sure we found the perfect car. While we were there we decided to see what else they had for sale. Ended up looking at 5 or 6 different vehicles and test driving 4. Ed was very patient and more than willing to make sure we saw what we wanted, we even took a test drive to one of their sister dealerships up the street to look at one that was not on his lot. We found our perfect SUV and started the paperwork and ended up purchasing from Bob Johnson Certified Collection. They we very easy to work with throughout the whole process, not once were they pushy or tried forcing the sale, and did everything possible to make sure we were completely satisfied. All the vehicles we looked at were in great shape, not a single junk car. We would recommend this dealer to anyone looking for a quality pre owned vehicle and will absolutely be back in the future.

This car met all of my needs and feels very luxurious to drive. I wish there was more storage room in the console and the drink holders are awkward with the console tray.

I contacted the dealership in advance about the car I was interested in purchasing. A friendly associate confirmed its availability and then scheduled a test drive for me, and then re-scheduled it after my schedule changed. My Audi specialist, Will, was FANTASTIC- knowledgeable, friendly, enthusiastic and helpful. He felt honest and trustworthy as he advised me throughout the test drive and buying process. I got what I feel was an outstanding price for a 2018 Audi, with Will and team working with me to satisfy my car needs. I had no idea what to expect, as I'd never purchased a "luxury" car before, but in every way this was an excellent buying experience!

I really like how this vehicle drives so well, very smooth, responsive, and extremely comfortable drive. The exterior and exterior of the Q5 is beautiful. I do wish it had the touchscreen option however in this SUV with its infotainment system I don’t miss that option too much. The panoramic sunroof is a great feature. I definitely would recommend this vehicle to others.

#1BEST CAR BUYING EXPERIENCE IN OUR 67 YEARS ON THIS PLANET. COURTEOUS,CARING,FOLLOW UP #1,PURCHASED THIS CAR FROM 871 MILES AWAY. BECAUSE OF KRISTEN.YOUR LUCKY !

The vehicle had a very good price, unfortunately the sales person ( Z Mehdi) did not fulfill his commitment, will think twice before going again

I bought my first car here and what a wonderful buying experience I had! You don't have the pushy salesman trying to just get you in a car, but instead received wonderful customer service and respect. 5/5

The Audi Q5prestige package had drivers assistance and heads up dispay and a\c and heated seats. Great car for the money and a lot of fun to drive

We walked in last night, picked our car up today. What a great experience. Quality cars, easy sale & Delivery. We picked it out & picked it up in 24 hours-Kristin took care of the rest. Highly recommend Sutherland Auto!!

So far we are thrilled with this new Audi. We went from an A4 sedan to the Q5 SUV. Looking forward to the same quality and reliability that our previous Audi gave us.

Tim Carney, our salesman, is the most knowledgable Porsche-guy I have ever known. This is perhaps the twelfth car I have purchased from this dealership over the past 20+ years and most all staff members that I interact with have remained the same throughout all these years and despite the fact that the ownership of the establishment has changed. The new owners have completely renovated the facilities, but despite the fact that they are from out of state and did not know anyone working in the dealership at the time of purchase, they recognized good talent and have kept all the key employees. Thank you Garber management!

This car is like a dream. The ride is so smooth and the control I have while driving is amazing. It accelerates nicely and the turns are tight. It has so many bells and whistles technologically but they are easy to figure out.

The best customer service you could ask for. Everyone was nice it was my 1st purchased got me financed in a day. I didn't know it could be that easy to ride in style. They were so great when I took a risk coming from out of town not knowing what to expect. You have to go to them for a vehicle. They got me in a BMW. I'M SO HAPPY. JUST GO

Excellent quality inside and out. A pleasure to drive. Great service from West County Audi. Performance exceeds my expectations to the max. Like to be seen driving this car.

I am a car enthusiast! I spend way too much on cars ??? but I work 24/7 and it???s my only hobby. This review will be a bit on the long side, simply because I have so much to say about my experience with Vroom. My wife gets frustrated with me because I talk so often about how amazed I am with Vroom in every aspect! I bought my first car in 1968. Back then I couldn???t afford much, but since about 1979 I???ve purchased some very cool cars. I even bought a brand new Rolls Royce back in 1985. I???ve owned: exactly 10 Mercedes, Jaguar, Ferrari, Audi R8, BMW, Range Rover and several others. So when it comes to dealing with car dealerships, I feel like I???ve become rather expert ??? AND a huge skeptic of car dealerships!!! When you buy a high-end car, you lose SOOO MUCH money, as soon as you drive it off the showroom floor. So the last time we purchased cars, we decided to purchase nearly-new cars with very low mileage on them. We bought an Audi R8 and a Mercedes SL63. And it turned out GREAT. No regrets. So now it was time to sell those cars and buy two more. I happened across Vroom.com in my Internet search, and found the perfect cars for both my wife and I at the same place ??? Vroom.com. The cars are nearly identical to the same cars we???ve been driving, but just newer. A 2014 Audi R8 and a 2014 SL63 ??? both with about 3,500 miles on them. Even the same colors as our previous cars. I got bids from several companies to sell our cars to. Vroom offered the highest amounts on both of our cars!! And it was FAR easier to sell to them than any other company. Unbelievably simple! And the prices for the newer 2014 cars was extremely fair. I flew out from South Orange County, California to Vroom to look at and drive both cars. Vroom picked me up at the airport and brought me back to the airport. I was extremely impressed with Vroom and their showroom. And without exception, every single person I???ve spoken with and dealt with at Vroom has been not only helpful and enthusiastic, but GENUINELY concerned about making me happy. Even after the sale they keep contacting me to see how I???m doing and to ask if there???s anything that I need. They got me great financing! Less than 3% interest rate. I had no clue that you could do that with a ???used??? car. No other buying or trade-in experience I???ve ever had comes even close to how great, simple and fast this was. Oh???and they shipped the cars from Texas to us at NO CHARGE, and picked up our two cars at the same time. And the nice young man who delivered the cars was fabulous. He was so very, very careful with our cars. And not only do they have their guarantee ??? I believe you have a week or so to drive the car, and if you don???t like it, they will take the car back. They even told me several times (even after I???d purchased the cars) that if for some reason we decided we did not want the cars, they would come pick them up and truck them back to Texas at NO COST to use. Unbelievable!! Well, my wife is now also so impressed that she no longer is frustrated with me for talking about Vroom so much, and telling all my friends. In fact, I???ve already asked Vroom to look for a car for my daughter. I now would not think of getting her car anywhere else than Vroom. I mentioned before that I???m a skeptic when it comes to car salesmen and dealerships. So if I was you reading this, the first thing I???d wonder is, ???Why is this guy writing this review? Are they paying him???..???? Well, I don???t know any of the people at Vroom. I spent so much time on this review simply because I believe that when people deserve credit, and they treat you so nicely, you should reciprocate and sing their praises. My name is Dr. Rod Kurthy. I???m a dentist and I own a dental products company in Southern California.

Very Smooth ride and handling with all the options I required and more. Panoramic View is outstanding. Looking forward to utilizing for skiing once the snow arrives.

I was referred to Texas Direct Auto/Vroom by a good friend and I???m glad I decided to go with them for my car purchase! I initially got Billie as my car sales personnel, but she seemed to be very pushy and just aiming to make quick sale; which is something that made me very uncomfortable. After speaking with her for a while I advised I would give her a call back to speak with my financial advisor on proceeding further on this process with Vroom. When I called back I got a different agent that saw in the system that saw I was talking to Billie and advised me that she would give me a call back in 5 mins, well 30 mins passed and I called back upset because I did not hear back from her after she ran my credit and didn???t like the fact I wasn???t trying to put 2500 down. My credit score was excellent I had a 740, but I didn???t have enough credit history she said is the reason why she kept asking me to put so much money down on 23k 24k car. The last time I called upset after not hearing anything from her a gentleman by the name of Shannon Humbles answered and I advised him that I did not want to work with Billie anymore because she made me feel very uncomfortable and I felt like she didn???t personally care about helping me through the process of the purchase. Shannon is an ALLSTAR!! He went over and beyond the call of duty to help me make this purchase!!! 7 days later my vehicle sits in my parking garage and I love it! The process was so easy to purchase, I had to put 1500 which is the standard, instead of 2800 that???s Billie was demanding that I put down! Please go with Vroom! I saw a couple bad reviews and I know every process has its flaws, but I???m here to tell you, they work! They are a very good company and I look forward to making another purchase with them for my girlfriend???s Christmas gift! Thanks Shannon and Vroom!!!!

Fantastic Car! I think the best value for money in the luxury crossover SUV segment, its real competition is really the BMW X3 (which I did not test drive). Really purchased for its safety features, but plenty luxurious and the drive/engine is fantastic, esp. in sport mode. Granted, first audi (or german luxury vehicle purchase) but could not be more thrilled!

I just picked up my new Audi A4 from Garber Audi Rochester, and could not have possibly been happier with the experience. I contacted the dealership through CarGuru's website. David McAloose immediately responded to my inquiry and maintained great communication throughout the entire process. David and his manager, Ken Mariotti were very knowledgeable about the product, located a car for me (manual transmissions are not exactly in plentiful supply these days), negotiated a good price and gave me a very fair number on my trade. Audi Rochester is a two hour drive from my house, but they were so much easier to deal with than our local Audi dealer that the drive was not even a consideration for me. When my wife and I arrived at the dealership, they were understandably busy because it was a Saturday afternoon, but we were well taken care of. The showroom itself is beautiful and had all the amenities one would expect in a modern dealership. Ryan Dwyer, the finance manager, clearly explained all the paperwork and David gave me a very thorough explanation of the car's workings. Ken periodically checked in with us to make sure all was going smoothly. All in all, dealing with Audi Rochester was the car buying experience as it should be. I will not hesitate to buy my next car from them, and to recommend them to anyone i know in the market for an Audi. Thank you all again.

I love this vehicle! I have always owned BMWs..so I was hesitant about moving into another vehicle family. I am so glad I did! This car is great! It meets beyond my vehicular standards!

I will say that I was a bit apprehensive after reading some negative reviews; but due to the volume that this dealer ships out, I can only assume that poor experiences are a small percentage of their business practice. I visited Vroom???s website in the evening and decided to purchase my wife a Cadillac SRX. Within minutes I received a call from a sales rep. Within an hour of that initial call, he collected my $500 ???hold fee??? that was later applied to my down payment. The following day, my sales rep called to inform me that financing was secured, even with blemished credit. (Required an additional $600 down payment which I had wire transferred). 3 days later, I received my contract via FedEx, completed it, and shipped it back. Once they received and reviewed, I was sent an email with an expected delivery date. From start to finish, the entire process took 10 days, and we received a used Cadillac SRX in EXCELLENT condition. The interior was spotless. The exterior needed a wash, but it was understandable because the car was shipped from Texas to Florida. I have already recommended this service to others, and will likely use them again. *Car does come with a 60 day temp tag, and I have not heard back from Vroom about acquiring my actual registration and plate. - However, I believe that I still have a couple of weeks left on the current tag.

Good so far. For a 4 cylinder it can generate a good bit of power when needed. My only complaint so far is that it has minimal storage. The console compartment is small and cannot be accessed unless the cup holder of cups is emptied!

I always have an incredible experience here at Valley Cadillac! My service manager Scott Robbins is absolutely fantastic! I always feel welcome, and I know I can trust him.

After much research and dealership visits, I found the Audi Q5 to be the best in it's when compared to Volvo XC60, BMW X3, and Jaguar. Jaguar was completely out of price range compared to what was already loaded in the Audi Q5 and had what I believed to be an outdated infotainment system, it was not very user friendly. Although I liked the Volvo and its technology, I felt the design of the car to be underwhelming as well as being a slight grade in finishes below the Audi. As for BMW, the ride was just as smooth as the Audi, however, the BMW did not have the quattro handling system (neither did the rest) like the Audi. The Audi came with the options I wanted at a $2-3,000 less MSRP than the BMW. Also, a BMW with the no run-flat option tire is not readily available on the dealer's lot and has to be searched for or factory built. In all respects, the Audi Q5 just came out on top and the dealers were more willing to make a deal than the other brands.

Vroom personnel were thoroughly professional and I received great value in my trade and new car. I took my car to the local dealer for a through inspection upon free delivery. (Vroom offers a 7 day free return policy.) The BMW service manager told me my 2015 X3 Xdrive28i was in such good shape, it would qualify as a certified per-owned on their lot. I easily could have paid $3K more for the car than I did from Vroom.

The digital panel, is awesome! The “boat handle” is pretty and modern! The exterior with the new led lights looks pretty good in the night! I love this car!