Twice now I have used the team at Prestige Inports to service my Cars, and both times have been great. The first time I brought my Audi in because it was making a weird noise. It took them a while to diagnose and fix the problem, but they nailed it. No one else was able to figure it out. The second time, I brought my ???78 928 in for an alignment. And they got it just right. When the mechanic took it for a test drive, he wasn???t entirely pleased, so he aligned it again. And it is perfect now. It drives like a brand new car. Thank you for taking such great care of my cars!
Creme de la creme of Sales! My BMW sales person, Alex Tanjga is the best on the planet! His customer service skills are amazing. His communication is clear and concise, devoid of double speak! His moral compass is totally ALIGNED- not a sleeze ball sales person. Hid dedication to the customer is unmatched and refreshing. He is very receptive to "the customer's" wants, needs and goes above and beyond! My interaction with Mr. Tanjga was a pleasant surprise and I highly recommend him.
Characteristics: Kind, honest, sense of humor, Doesn't Sell Dreams and will work "hard" to get the best deal.
Ahres did and excellent job handling the service needs for my 2016 Audi A7. He was courteous, professional and respectful. The process was smooth and I can???t tell you how much I appreciate the excellent quality service. He was able to help me clearly explain the issues, resolve them and keep the process simple. This level of service goes a long way in future purchases and service needs. Having someone I can trust who is capable and experienced in handling these issues gives me peace of mind when purchasing and Audi. Not all dealers are like this and Ahres by far was the best service advisor I???ve had with any car. It makes a difference when deciding on my next vehicle! He was very efficient and John the other advisor was also there to help make the process smooth like arranging for the rental car even though he didn???t have to (some advisors just sit in there chair and stare into space when they aren???t busy with their own customer). These guys are awesome, thank you again!
Matt and the team at Audi of Palo Alto went above and beyond my expectations. i arrived after their service center was closed via a tow truck at 6:30pm. I am not an exisitng customer yet Matt gave me one of their 2018 Audi A4 courtesy cars for my long drive home to Mill Valley. After we discovered they discovered the irreparable damage to the engine of my Audi A6. Matt did not pressure on me and together we filed a succesful claim with Audi of North America as the faulty fuel injector that caused all the sequential damage was under warranty . The result : a brand new engine courtesy of Audi and Matt did not even charge me for the courtesy vehicle I had over two weeks. I know where I will be going to purchase my next Audi!
Professsional customer focused first service on my new Audi
by howardsim from DealerRater.com
December 3, 2018
4.6 (2140 reviews)
This was my first time utilizing the service center of this dealership. I was overall impressed with the professionalism and efficiency. It???s important to note that the visit was for a basic warranty maintenance check, so not challenging in terms of priblem solving, etc. I was impressed with the small customer focused touches that make a difference- such as offering bottled water and calling Uber???s for transportation during the service time The only area for improvement (I???d take off just 1/2 Star) is the return transportation. The service rep texted letting me know my car was ready and asking for my address to transport me back. I replied immediately, and advised that my phone was about to die, but heard nothing for 20 minutes so called my own Uber back. If this is the mechanism for customer transportation, the response should be timely. Otherwise everything was great!
Luan Nguyen is a good and professional sales person
by ron8hu from DealerRater.com
December 3, 2018
4.6 (2140 reviews)
I bought an Audi Q7 one 10/28/2018. Luan patiently and friendly explained Q7's features and functions for me. I went through Costco Auto Purchase program. The price negotiation was very smooth. I was able to set a price, make a decision, go through the finance program, etc smoothly and quickly. In about 2 hours, I was able to drive a new Audi Q7 home.
I came into Palo Alto Audi looking for an A4. I had a specific set of specifications I was looking for; and I knew there were a few cars on the lot based on my online research. Paola and I sat down to discuss what I was looking for. There was (1) specific car that I was very interested in. I was able to do a test drive and then talk about cost. This was a simple conversation where I was able to get the car down the price I wanted within a very short amount of time. This, im telling you, was a very good experience and I am happy I made my way to Palo Alto over a few other dealerships. Moving on...I was able to get all my paper work done quickly while the car was being detailed (dang, all my windows were covered in streaks)! *I think this could be taken up with the detail team I was then on the road as a very happy customer. Thanks a lot for all your help!! Truly appreciate it. 5-star
Very pleased with PaloAlto AUDI service. I discovered a small leak from transmission area. I was given an immediate appointment,and Service Rep Addib signed me in quickly and gave me a loaner car (all in about 10-15 minutes!). He texted me with progress reports, and when I later needed to retrieve some stuff from my car he showed me what the service guys were doing. Apparently a bad seal. Transmission was removed and replaced(original one sent to Germany for analysis). Everything good now! I appreciated the service, the loaner car, the respect , the communication, and the commitment to excellence. Thank you.
No Hassle, Low Pressure, Good Cust Service, Great followup
by PWAGLE from DealerRater.com
December 3, 2018
4.6 (2140 reviews)
This was my first experience with Audi Palo Alto. Went a couple of months ago, when Luan gave a test drive on A3, Q3, and Q5. There was no pressure to purchase that day, and he promptly emailed us all the information on various options that we had asked for. Went last week again to see whether they had any good deals available. Luan had to leave, so he handed us over to Paola. Paola quickly zeroed in on the best possible Q5 that met and exceeded our requirements. It took us a while to negotiate as we were open to various financing and purchasing options. However, in the end, Paola could meet our reservation price that matched a great deal for a comparable car with all the features on Truecar. Overall, we though Paola did a great job given that it was her first ever sale (we came to know about it later on). Gino (Finance) initially provided us a very high rate for the upfront payment for service and the extended warranty, but then lowered the rates significantly that we found to be affordable. Our conversation with Gino was friendly, and we were overall happy that we got a good deal at a reasonable price. Paola followed up last weekend and arranged for us to have a tutorial with Javier. Javier was very cooperative and thorough when he walked me through all the basic and advanced features of the Q5. I learned quite a bit about how to operate multiple features of Q5 within 30 min or so. I have no hesitation whatsoever in recommending Audi Palo Alto dealership. I hope their service center is as good as the dealership.
I recently took my Audi A3 convertible in for it's first service at Audi Palo Alto. John made the experience painless and the service was completed quickly. John arranged for a Lyft to drop me off at work and return me to the dealer when my car was done. Super cool! The waiting area was fully stocked with snacks and drinks and had a large TV so I wouldn't mind waiting here. Every staff member I interacted with smiled, greeted me and made me feel very welcome. I also own a BMW 328D and wish the I had the same experience with the BMW dealer in Mountain View!
Very easy shopping experience. I found two cars on line to test drive; scheduled an appointment and drove one home within three hours. Radek was very helpful, provided excellent information and instruction on the car's specs and technology. Was more about providing information than having to sale a car - very nice! Fahad helped with the financing, which we had to start after the normal close of business. He was also very helpful and crazy efficient, all while be a great conversationalist! Never had such an easy, non-salesy-pressure car buying experience. Great job guys -- thank you! Oh -- and love the car =)
I am a long-time customer and keep coming back because the dealership provides an excellent experience overall. Sales (Radek) was very in tune with my needs and responsive to the various scenarios I requested to be run on different vehicles. I was considering a few different kinds of S models and I was given very useful information to consider, and most importantly, very attractive pricing, up-front. There was no pressure at all, and really no haggling involved as the best price was put on the table up-front. I was offered an attractive combination of incentives which was enough to move forward on a beautiful 2018 S6.
Service is Excellent! He was very understanding and trying his best to make his customer comfortable. He was very kind and reliable employee. I will come back to this dealer and consider buying my new car in the near future.👍
Amazing service from Mr. Sergio Rizo at Palo Alto Audi
by jkim from DealerRater.com
December 3, 2018
4.6 (2140 reviews)
I had a very positive experience at Audi Palo Alto. I called on Thursday to have my car serviced on Friday. When I dropped off my car, despite the fact that I dropped off the car in the late afternoon (after 2pm) Mr. Sergio Rizo was able to complete the inspection for me on the same day after I have expressed that I wished to get the car back before Monday. During the service Mr. Rizo kept me updated with the status of the inspection in a timely manner. He was very thorough about explaining the inspection process and the status of my car. His communication was fast, honest and thoughtful. Despite my visit being late in the afternoon on a Friday, Mr Rizo and everyone I have encountered at Palo Alto Audi made me feel welcomed and not rushed. I would rate my experience with Mr. Sergio Rizo and Audi Palo Alto as 10 out of 10.
Had a great smooth straightfoward experience purchasing
by craigasa321 from DealerRater.com
December 3, 2018
4.6 (2140 reviews)
I purchased a 2015 CPO Audi S3 Prestige last month. The experience went very smoothly. All important details were explained to me during each stage of the trade-in to purchase. I was also impressed with the handover to the technical advisor who helped me understand the features of the car. This is only my second european vehicle (1990 VW Corado G60) and I am impressed with how Audi Palo Alto conducts their business.
I had the pleasure of working with Bruce and Fahad. I came in to make my first big purchase of a used 2016 A3 and experienced great service. The test drive was informative and Bruce was very patient. When it came to financing, working with Fahad was painless. My biggest fear was to be pressured into unneccessary additions but Fahad was patient, explained things clearly and did not pressure me in any way. All in all a great experience.
San Francisco Audi Mazda Volkswagen Volvo Cars Review
Fast, Efficient and Professional Inspection
by Howard from San Francisco, CA
December 3, 2018
5 (73 reviews)
Was making a private sale of our 2015.5 XC60. They allowed me to book a full inspection with very little notice, and did a professional job on the work. They even provided their observations on the prospective buyer.
These 5 stars are based on my most recent visit because other times they deserved a 1. Service here is like a roller coaster of emotions and I never know if it’s going to be up or down. With that being said, they’ve always allowed me to express my concerns and they are nothing but courteous about it (at least to my face). I’ve been coming here a few years now and praised them better than dallas or Plano. I’ve seen the changes and dips in customer service since the original owner Baillargeon sold to a corporation, but I can see an improvement. I appreciate that.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
this
service and materials without representations or warranties of any kind, either expressed or
implied.
See our terms of service for more details.