Great Sales Rep and Chillax environment
December 3, 2018
First of all, if you are planning to buy a car from this dealership ask for STEVE LERNER! I did my research on many dealerships and sales reps for the car I wanted. This reviews is only for the sales side. Steve is very personable, lively, and straight-to-the-point guy. He will assist you in any ways possible without meandering or adding fluff, to which, I really liked. I was in the market for a 2018 Camry. I stumbled upon Richmond BMW from www.cars.com and they happened to have one on their lot that had recently been traded-in. The car still had the new car smell, plastic protective covers on certain areas that previous owner hadn't removed, and only 11k on the odometer. It was closes to a new car purchase without the new car mark-up at a used car price. Since I was buying a used car I had many requests. One of which, was having my personal mechanic review the car. Richmond BMW happily oblige and was confident in all of their cars (I would definitely recommend taking all used cars to your TRUSTED mechanic before buying). I did my homework and knew the market value of the car, so I worked with Steve and the manager to get the price I was happy with. Even, after the purchased of the car (Feb.2018) Steve continued to call, email, and mail to check-up on the new purchase. Overall, great customer service, stress-free and painless experience from Steve. I would absolute recommend Steve Lerner as the sales rep when looking for a car.