A very simple straight forward process. The entire team from start to finish was well organized, experienced and very cordial. They have refined the entire process from start to finish and kept it simple and streamlined. I couldn't be happier!
Nice car and excellent driving vehicle.
by Benny from Sugar Land
January 4, 2019
This car looks cool and nice, excellent in driving and handling. Great car to buy. I will strongly recommend this car to friends and relatives.
Over the years I've purchased a lot of cars. My experience with Richmond BMW Midlothian was very positive. Charles Armstrong offered the perfect example of how to treat a serious car buyer, especially when I live two hours away. After my initial contact, he responded within minutes. I told him the inventory stock number of the car I wanted, and said I would buy the car from the dealership that gave me the best price and was honest with me. He sent me a detailed sheet of the numbers. I was surprised that BMW Midlothian could compete with the pricing of the dealers in Northern Virginia and Maryland. They did! Also, my car was in excellent condition, and they gave me a fair price for my trade-in on my 2014 BMW X3. The staff is very professional and doesn't use high pressure tactics that some car dealers do. In short, they respects their customers. If you're going to buy a BMW definitely contact BMW Midlothian first. Oh, and be sure to ask for Charles Armstrong. You'll be glad you did.
This car drives great. Really like the all wheel d
by Dterry from Danville ky
January 12, 2019
Vehicle is everything we were looking for in SUV type vehicle. Perfect size for traveling and comfortable . This is the 4th Bmw we have owned and first time buying from this dealership.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by Sailing fool from Grapevine tx
January 4, 2019
Performance is exceptional. Find myself smiling ALOT! Plenty of room for me and my gear. Different driving modes accommodate different driving mood and conditions. Might have to get the wife one!
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Most stylish suv I ever had
by Sumo from Windsor CT
December 27, 2018
Comfort wise awesome ... vehicle pick up which I never see in any vehicle ... heated seats and panaromic roof takes it to the next level ...
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
by JJ from Richmond
October 31, 2018
Enjoyable to drive, nice ride, great technology, BMW X3 x drive, will review after a few thousand miles, nice sound system, Great size and functionality
I love everything about this dealership. They are the gold standard for all Volvo Service teams. I purchased my car from another dealer, but will not take it back there ever, having worked with Volvo of Richmond. The service professionals keep you informed of the nature, expense and timing of the appointment. The shuttle team is punctual and personable, and the car comes back in great shape. Kudos all around. Special note that the dealership sent an email overview of the condition of the car, followed by an email and phone call post service. Great team.
My end of the rainbow
by WonderWoman from Toledo, Ohio
December 31, 2018
I think it’s a symbol of why I didn’t settle on the type of car my husband wants. 🥰 I am so happy I got it by myself, no co-signer... I feel like Wonder Woman when I drive it, it’s empowering!
This is our third Subaru, purchased through Harry. I think that says a great deal about this person. If we didn't feel like we were being treated fairly, we would have never purchased the first one. We love the car, but that is only half the story. The dealership is like a family member to us. The people in the sales, service and parts departments are first class. I am always treated as if I am their most important task for the day, and they do everything in their power to accommodate me and my request. They are good at providing advice, but not before they listen and understand what it actually is that I am requesting. As I tell everyone, they treat me like family.
by Mgw from Williamstown, NJ
December 21, 2018
Handles nice, drives smooth and looks great! Although this was a used vehicle, it looks brand new inside and out. I was extremely pleased with the condition, low miles and good price.
My husband and I have bought 4 BMW???s from Mr. Steve Lerner. He always provides incredible customer service. His knowledge and expertise is unsurpassed. Steve has always made us feel that we are his only customer and treats us with respect at all times. We value Steve???s recommendations and consider his opinion on making such an important decision. Steve goes out of his way to make sure all our concerns and questions are addressed. Thank you Steve for all you do! Joe and Wendy Clare
Expensive car to maintain
by Chewy from Rancho Mirage
November 8, 2018
Diesel engine is strong and dependable. Question the reliability of the electronics. The blind spot function is first generation and not reliable and useless. Basically a dependable engine but other components will give me the ultimate answer in time. This car is too expensive to purchase and to upkeep.
Emailed dealership listing what we wanted. Dealership emailed back they had it. Made a deal & purchased a Forester within an hour. First routine service completer in less than predicted time. Nice fcility. Nice people.
Maintenance costs are outrageous
by bruceplace from Honolulu, HI
November 27, 2018
My wife wanted a BMW so we bought one. Maintenance costs are out of this world. Local dealer is crooked as a snake. What a disappointment.
I was in need of a new car as mine was on the brink of breaking down, I contacted the dealership and Tim, Steve, Pam, and the rest of the gang over at Richmond BMW worked hard to get me into a vehicle to fit my needs and budget. They were all very professional and kind. I feel confident I made the right choice and will refer anyone looking for a new or used BMW to look them up
Super performance and style
by Michael from chicago
October 30, 2018
I love driving this car. The speed from 0 at stop lights is amazing. I get a lot of compliments from people who ride in it.
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