Used 2020 BMW X5 for Sale in Urbandale, IA

Both Jeremy and Scott take such good care of me and my car. I live in Milwaukee and drive over 100 miles just to have my car serviced by Scott. I feel they make suggestions to ensure my safety in my car not trying to upsell me optional service.

My purchase couldn't have been easier... I spoke with Daniel over the phone made an appointment while still waiting on my credit union he made sure the car was mine and knew everything I needed to know. I came back on the following couple days while he was off and Bryan provided great service and made sure to pick up where Daniel left off no hassle no pressure just a simple purchase!

Since Ryan and Louis returned, quality has returned to the Service Advisers Dept. I had stopped going to Friendly over the past year and a half or longer due to problems within the Service Dept....no one would answer the phone or return calls. NO ONE except the operator. Even recently when I called to schedule the extended warranted work (as result of letter received from GM Headquarters), when I stated the prior problems w/Friendly, the Friendly's rep was not actually friendly, even suggested I go elsewhere if I was unhappy., WTH?! I scheduled anyway online, and when I drove up and saw Ryan, I was sooo very happy. So happy to see Ryan re-employed and my service handled like a professional. Finally!

I want to thank Management Team of Profeshionals. Thank you so much for everything you did for our Family! Special thanks to Mr. Jim Tomkins and Victor Sousa for great support with my purchases and high level of professionalism. Thanks to my Salesman Samuel Gonzales for great customer service. Thank you Team of United BMW 🙏🤙👌Mr.Asher....

It is not often that I'm moved to write an on-line review. I reserve those efforts for notably good and bad experiences. In this case, it's the former. I went to United BMW to test drive a 530i - one of four vehicles that I was considering. Knowing no better, I parked at the Pre-owned Car area of the dealership and had the great fortune of meeting Mr. Charles Reed. He asked me what I was looking for and indicated that we would have to travel to the newly-built New Car lot, about 1/2 mile up the road. Charles found a car that matched my stated requirements and off we went. His knowledge of the vehicle, his ability to compare and contrast it with the other vehicles that I was considering, and his general demeanor were exceptional. At no time that I feel that Charles was "selling me a car". In my opinion, he was simply ensuring that I had an excellent experience during my test drive. That type of customer service is note-worthy. I believe that he truly enjoyed telling me about this excellent vehicle as much as I enjoyed test driving it. The positive experience continued when I was introduced to Dimitri Gossieaux. Dimitri asked the right questions, understood my position, made no attempt at any type of pressure (e.g., "what can I do to put you in this car today?" type of crap), and politely, but enthusiastically, told me what steps I would need to take to move forward with a lease. For several good reasons, I leased the vehicle. Lastly, my travel schedule precluded me from picking up the car during normal business hours. I would have to wait two weeks. Charles volunteered to meet me on his own time on a Sunday evening, so that I could begin experiencing my new BMW - that is the definition of above and beyond. If you're in the market for a new (or used) BMW, find Charles and tell him that Steve sent you!

A+ car buying experience with Che Hall on our CPO 2015 BMW X5 35d M-Sport! Thank you for handling all of my questions and concerns over the phone with understanding and expediency. I liked the way that Che communicated regularly and used video of the vehicle in addition to photoenabling me to really get the information that I wanted. When it came time to take delivery of the X5, I was impressed with the quality, cleanliness and certification of the car -- along with the fulfillment of special request to install a different set of wheels and tires. Special shout out to "BMW Genius" Carllton for picking me up at MARTA after my flight and going through the test drive and delivery experience. There is so much more tech in the car then I even have in my 2007 550is, so that's a really critical part of the process in my opinion! Excellent work United BMW!

My wife and I drove 360 miles to Sandy Springs, GA to buy a used convertible from Gravity Auto that we saw on line. The car was in great condition and was just as advertised, however in the end, it didn't fit our needs. While there, we looked around and we saw another convertible (2007) that had just come in and was not ready to be sold. We loved it immediately. Because we had come so far the Sales Manager gave us a good price and promised to inspect the vehicle and fix anything that needed attention. We put down a deposit and left. When I went back several days later to pick up the car it was immaculate. I looked over the vehicle and I was satisfied with the condition of the car, inside and out. They fixed every little thing I asked for. The Manager had told me that he would not let the vehicle leave the lot until I was satisfied. I was. I drove the vehicle 360 miles home and it purred like a kitten, everything worked and I am completely satisfied. We enjoyed working with the friendly sales team and with Mike, the Finance Director who did a great job. Thanks to everyone.

This was my second time around purchasing a car with Mr. Yarbough and I will love to state that he did a phenomenal job once again. I was in a very tight spot and needed a car right away( but not just any car), I had a car event approaching in 4 days and needed to get myself back into another Ultimate Driving Machine for the show. I was panicking to the point I had second thoughts about postponing the event due to not having a car, I informed Mr. Yarbough of the short time and he took action RIGHT AWAY... 1 day went by and Mr. Yarbough was able to place me in my brand new 2018 430i GC for my event appearance. I have been driving my 430i GC every since and all I can say is Thank You Chris, you???ve once more help a brother LEVEL UP haha !!!!! 🙏🏽🙏🏽 #Greatful #AmazingSalesGuy #MyCarRepresentMe

Nalley BMW has great service advisors. They are knowledable, courteous, friendly, professional, and never try to sale your services you don’t need. The work environment is comforting and pleasant; I always wait for my vehicle to be service to enjoy the free perks, even though they offer shuttle service and rental service. This is the only BMW dealership in the Atlanta area that I will have service e performed on my vehicle due to the total professionalism I experienced from the total stafff. Thank you Nalley BMW for providing excellent service and treating me like family.

My experience at Nalley was amazing. Chris Y. made my experience fast and easy. Each and every person I came in contact with were very nice, I must say they all have excellent customer service 😊 I was very pleased!!! Thank you guys so much

Due to time constraints, I only had a couple of hours to buy a car, I had done my due dilligence but they were still some unanswered questions on a BMW 428 I wanted to purchase. As everyone knows, purchasing a car is not easy. Well, Jose Martell made it not only straight to the point but super easy and comfortable. Not only did Jose knew the car, but had an itimized list of everything BMW West Houston had done to the car before putting it up for sale. If I had a question Jose didn???t know the answer, he would reassure me that he would get me the right answer and not BS around. Car buying should be this comfortable and simple. Non aggressive salesmen, who know their craft, who treat you like a person and not another financial transaction. BMW West of Houston has Jose Martell, he checks all those boxes. Do yourself a favor and check with Jose Martell at the front desk. He will make it happen and make you feel comfortable. I???m glad I had the opportunity to meet him, I am happy about my purchase, and how the whole process worked out and I will always recommend him as the ???go to guy??? In this dealer. Thanks Jose!

I must say.... not only did my car ( 2013 BMW 535i Gran Turismo xdrive) get the proper service, I was personally over impressed by the hands on courtesy I received from the team at Momentum BMW Mini. When I brought my car to their service department I was greeted at my vehicle by a representative who kindly directed me to the service area. My service representative was named RICK RAWLANDS whom I had spoken to over the phone but wasn't in his office when I arrived but to my amazement he had left instructions with the front desk clerk that I would be coming and they took great care of me. Though they did have a shuttle to take me back to my destination the service and parts manager SHAWN offered to personally take me. In that short period of time with him I came to the conclusion that he was an honest and stand up person.... he even gave me a BMW Tee shirt and assured me that he would make sure that all of my needs would be met. The following day was a Saturday and I returned to the service department where I met EMILY who was very curtious, hands on and attentive to my needs. EMILY made sure that I was set up in a 2017 430i loaner. Monday morning I stopped in to meet up with Rick who had been off for the weekend to see if I could get the car to duplicate my issue. After my arrival he immediately called over his shop Forman named BRYAN who went out for a drive with me and we were able to get the car to duplicate the problem which turned out to be the lower fuel pump. Wednesday they were all done and my car runs superbly. Needless to say I give this service team a 10 out of 10 and would be confidant to bring my car here again over anywhere else in this city. Hands down they are the best I've ever dealt with. Great job Momentum!!!!!

I absolutely recommend Sufyan Siddiqui as your service advisor! I could not be happier with the way he treated me and my business with respect, integrity, and professionalism. He did not once get agitated over my concerns (many concerns regarding my car), and he listened intently and understood what all I wanted and could afford. From the walk-around, all the way till getting updates, and getting my car back sooner than expected, I was at peace and happy with my decision to have Sufyan as my advisor. Great job!

I need to first tell you that I live in White Plains, NY in Westchester County. 135 miles away from the Flemington BMW Dealership There are three major BMW Dealers within 10 miles of my house in three different directions. I did contact them for comparison ( even though I knew I would work with Agata). I was told by all three dealerships,..call us in December. Seriously December! Well, how did I get to Agata in Flemington BMW? I was originally referred to Agata by my brother-in-law. He raved about her and I am so happy I trusted his judgment. Since meeting Agata, I will tell you that buying a car has been by far the greatest experience ever. My current lease was not due to expire for 5 more months, but somehow, someway, Agata went to the hill and back to make sure I got a new car now... not when my lease expired like the other dealerships wanted me to. Agata worked so hard and got me what I wanted! Not only is the car new and gorgeous, it is loaded to the gills along with the M package! The kicker is that my payment is HALF of what I was paying...HALF folks HALF! Tell me...what other BMW Salesperson can do that?! Agata should be on the poster for the BMW brand!! She has made me a lifetime customer and is an ASSET to the Flemington BMW Sales Team. I also worked with Jan in finance. BMW doesn't know what a jewel they have in that office. Jan explained everything to me in complete detail to make sure I didn't have any additional questions. In addition, he helped me with tire/wheel and lease return insurance! Jan is a true professional. I arrived at 245pm, turned in my lease, test drove the new car, signed all my papers, Agata went over all the features in my car and I was on the road at 400pm!! It was smooth and not rushed! To top it all off, I missed rush hour back to New York! Hows that for service??!!! See Agata if you want a BMW. She is your go-to!!! Gratefully, Susan Stivalo

I would like to express my amazing experience I had at BMW of Freeport service department . If I can simply say in few words it was more than exceptional, however it will not be fair to just end it in few words. Peter Dimarco who is service Advisor he went out off this way and get my car ready on time, and this just doesn’t end here…. Mike Timpone who is Service Director who has made me feel like BMW of Freeport family. ……Guys,,,,,, Truly cant thank you enough. I would totally recommend BMW of Freeport

Great service, I would recommend this dealership too all my family and friends. The choice of different type of models and colors of cars is awesome. I went up there wanting one thing and could make my mind up. I didn't ask to many questions, cause I didn't want to be talked into something I didn't want. But with my observation I changed my mind. I'm for sure going back to get what I want. Great experience in all !!