I worked with Tim Muldoon and I can say that it was the best car buying experience I've had to date. Tim was absolutely wonderful and very responsive. He gave me his personal mobile and I contacted him many times regarding the pros and cons of a specific car that I had my eye on.
Tim was great to work with and I really feel that he was looking out for my best interest. His exact words "You're not wasting my time at all! Even if you do go with a different brand, I just want to make sure that you're getting a good value". He is truly a class act and helped me through this process, which can be rather daunting to someone that does not have a lot of knowledge about cars.
The dealership is beautiful. There is a great waiting area and they treat everyone that walks in the door like gold. Wonderful coffee/beverage station and plenty of snacks. Very comfortable leather chairs in the waiting room and I won't mind sitting and waiting when my vehicle gets serviced.
The finance manager was wonderful as well as Ethan Harrington who spent almost two hours showing me how my new car works and all of the bells and whistles. He even put in the new mats for me and switched out the license plate holder upon my request. They really left no stone unturned.
I'm happy to be part of the Premier BMW family and will continue to purchase my future cars from this dealership. Anyone considering a BMW should visit this dealership and ask for Tim Muldoon, you'll be happy that you did!
Traded my 2018 330i for a 2019 430i convertible. They didn???t have one available with the options and color I wanted so Ben tracked one down for me that was just off the boat from Germany in New Jersey headed for another dealer. From the time Ben snagged it till I received it was just one week. My girlfriend bought a 2018 X3 from Ben because she liked the quality and options in the BMW???s better than her brand new Lexus RX 350. Ben is an excellent salesman and representative for Premier BMW. Joe Laham is lucky to have him!
I had been in the market for a car for about 2 months. I was undecided as to which brand I really wanted. I visited several dealerships to test drive new and used vehicles. Upon visiting BMW of Cape Cod, I was fortunate enough to meet Ben. He was extremely helpful in explaining to me the different "X" versions (X1, X3, and X5). He allowed me to test drive each model back to back so that I could appreciate the nuances of each one. In the days following, he followed up with me but didn't "stalk" me which I appreciated. Ultimately, I chose a used X5 and purchased the car today. Brandon walked me through the basics of the vehicle and focused on the aspects that were important to me. His knowledge of the vehicle was impressive! I will be going back to the dealership in a few days for another "lesson". Brandon provided me with his card and encouraged me to call or email him if I had any questions before my next lesson. Being in sales (real estate), I appreciate client service. At the end of the day, it's what makes the difference between a mediocre experience and an excellent experience. I was very pleased with both Ben and Brandon throughout this process.
Top notch BMW dealership with competent professional staff
by BMW_newbie from DealerRater.com
December 3, 2018
4.9 (702 reviews)
Just bought my first BMW ever, at Cape Cod BMW. I was looking at purchasing a new Honda and thought I'd first take a quick look for certified pre-owned BMWs. Found a great certified 2015 BMW 328i GT xdrive with very low miles at Cape Cod BMW and at a very competitive price. James, Chad, and the entire staff at the dealership made the experience hassle free, and have continued to be friendly and responsive after the sale as well. HIGHLY RECOMMENDED. :)
I recently purchased a 2015 X1 from BMW of Cape Cod. I was searching on line to see if I could narrow my search in order to not spend hours shopping for a car. I contacted the dealership early afternoon on a Friday. Received a call back from my client advisor who answered some initial questions I had on several vehicles. I came in later that afternoon to look and test drive. Based on that, I found the vehicle I wanted. We took a few minutes to fill out the paperwork and get some information about my trade in. That was it - in about an hour I had determined what car I wanted and submitted the paperwork. I returned the next day and everything was just about ready for me. After signing everything, I got an extensive overview of my new vehicle. Then, I was off. It really was that simple! I couldn???t be happier with the whole process and my new vehicle!
Outstanding sales experience from start to finish! I originally wanted to purchase a used 2015 X1 and after a test drive and considering the purchase, I changed my mind. James continued to work with me to find a car that fit my needs, he was patient, professional and never gave me the "hard" sell. I debated about trading my 2012 BMW or keeping it in the family. James said it was up to me and I could change my mind anytime during the process...what a breath of fresh air, with no pressure at all. Yet, I still felt like an important customer, my business mattered. Richard worked with me on the financing and offered several options with patience and understanding. Jacob assisted with the instruction of the vehicle features, and like the rest of the BMW of Cape Cod dealership, he did it with patience and professionalism. Bela was delightful and professional, always warm, welcoming and knowledgeable. It was difficult to pass my 2012 Coupe along to my son :) but thanks to the excellent staff, I am very happy with my "new" 2015 sedan. I highly recommend owning a The Ultimate Driving Machine and I equally recommend buying one from The Ultimate Sales Team at BMW of Cape Cod.
We leased a 2017 X1 with 9000+ miles for my wife to get her out of her Lexus. Everything about this car was superior to her NX 200 except for lack of side mirror blind spot warning feature. She loves the way the X1 drives. And their lease pricing was far superior to Audi where we also shopped. And as an early adopting environmentalist having to turn in my Ford plug in hybrid they got me into a perfectly fitting low miles two year lease on the all electric i3. Which is a joy to drive. I get questions and positive comments about this car all the time. We've been really surprised with the affordability of these cars and since we lease the knock on cost of repairs and/or maintenance doesn't bother us at all. Sales and tech support have been terrific.
Thanks to James, and everyone who helped with the process of purchasing my daughters 2018 X3. Having sales representatives who know the product, and can answer the questions of not only myself, but my daughter, whom is a new driver, made it easy to commit to purchasing an X3 from BMW of Cape Cod.
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