I've had many cars and been around for a while and the car service and courtesy I've received from Holm Automotive and Chuck Loader are by far second-to-none; "THE BEST" car servicing I've ever received!!! I towed my "2006 Jeep Wrangler" behind my RV the previous day and when I went to drive the Jeep on the next morning, it was horrible!!! It was clanging and banging and screeching and crashing, I JUST KNEW I had ruined my transmission and transfer case!!! I googled a service repair station in Abilene, KS and from the reviews of Holm Automotive, I decided to 'creep the Jeep' into the station from Chapman, KS. and by the goodness and grace of God, I made it, driving in 2nd gear on I-70, on the shoulder, flashers going the whole way...it was BAD!!!. When I arrived, I realized this was a Chevy dealership, but, I couldn't drive that Jeep another mile. I walked in and immediately Chuck Loader greeted me with, "Good morning; I'll be right with you." I 'apologized' that I didn't have a Chevy :), but "would you be able to work on my Jeep?" I asked. "No problem," said Chuck. He pulled the Jeep into the shop, escorted me to the waiting area, offered me coffee & water, and stated the service technician would take a look and let me know what needed to be done. Chuck returned about 30 minutes later and informed me of the service required and that it could be done in 1-1/2 to 2 hours. I authorized the service and he offered me the use of the station's courtesy car to return to the RV park. Chuck called me a few hours later when the Jeep was repaired. I returned to Holm Automotive, where Chuck explained what was done, and that I shouldn't have any problems. Holm Automotive did a FANTASTIC job and my 10-1/2 year old Jeep runs like new!!! I am so thankful and appreciative for the wonderful service and courtesy I received at Holm Automotive. When the Jeep finally "gives up the ghost," my next vehicle is going to be a Chevy from Holm Automotive, and no matter where I am in the country, I'm coming to Holm Automotive to purchase it!!! Thank you so much for your assistance!!! You folks are THE BEST!!! Joyce Parker Topeka, KS
We had been looking in our area for a family van for a few weeks when we came across a listing for a Honda Odyssey at Bennett???s. Ryan was incredibly quick to call me and figure out a time we could come see it. From the moment we got to Bennett???s I felt comfortable, well taken care of, and not pressured at all. Ryan was friendly, helpful, and very genuine. When we initially came to look at the car we had our two toddlers in tow, and everyone at Bennett???s smiled at them and didn???t act inconvienced by them, which made the whole process SO much better. There was a scratch that the dealership took care of for us and looks great. We have been recommending this dealership to everyone and telling them it???s worth the hour and a half drive from Wichita! Ryan was just the same as Kyle???kind, patient, and worked hard for us. We???re so grateful for a wonderful experience at Bennett???s and LOVE our (new to us) Honda Odyseey!
Best service in the history of all service...EVER!
by Spujoe from DealerRater.com
November 6, 2018
4.9 (3642 reviews)
I have despised dealerships my entire life. I would rather schedule voluntary dental work than go to a dealership! This was until I purchased a car of new technology, knowing a dealership would be the only place I could get service and repairs. I went to the local dealership in Salina and got what I expected, even a flat out refusal based on the model (not make) of the vehicle. So I went to Holm Automotive. WOW! What a difference! First my new 2017 Volt had a windshield warp. Jamie in the service department handled it extremely well. Their body department warranty replaced it and gave me a car to drive. No squabble whatsoever. At that moment I felt their desire to serve. It wasn't the vehicle they were treating, they were treating the customer's lack of happiness by fixing the symptom, the vehicle's damage. Then came my 2012 Volt charger went out. Greg in the service department handled it like my brother would have. He even charged my car while he checked on getting a new one under warranty, because he intuitively knew I would be running on gas until the new one got here. Then we had the 7500 mile service for the 2017. All it needed was a tire rotation, since most of the miles were EV and not gas. Again, they set a new standard. On the way there I realized a few things that it needed, so I asked if they could buff the paint scratches off the fender, remove the front license plate and download and install the phone/navigation Android auto update. It was Saturday. They weren't even staffed for detailing. The SERVICE MANAGER rolled up his sleeves and did it all while the update downloaded. Add to this that they didn't charge me. ZERO for extras and them jumping through hoops, and I gave them no warning, looking back that was mean of me. They cared more about the car and my satisfaction, than they did for themselves. Lastly, as my 2012 nears 5 years old and has 98,000+ miles. The axle shafts started clicking. I did not think it was Voltec related so I had no plans to have it warranty fixed. Chuck, the service manager, found a history of this problem and consulted a dealership in California (where the Volt is more common) and managed to cover the whole repair under warranty at no cost to me. He also provided a vehicle for the period they worked on it. It took longer than Chuck expected to get the parts, I fully expected it to take that long but it did not meet HIS standards. So Chuck had the car detailed for me when I picked it up, it was like when the salesmen present a new car upon purchase, and to think THEY paid ME! NEVER has a dealership done this, as a matter of fact such issues are why my blood pressure goes up when I near a dealership. Again proving, beyond any doubt, that Holm Automotive is the proven, four times, best dealership on the face of the Earth. Now when I go to get service, the 25 miles I drive to the dealership is a happy one with peace in my heart knowing I will be well taken care of. The 25 miles I drive home afterwards proves this to be true, every time. I now am a dealership advocate, as long as it is Holm Automotive. I post these reviews fully on group/community social media pages and recommend to friends that they drive the "Happy 25". I have provided "sales ups" to them for people who are local on a Chevy Volt Owners group that want to buy cars like mine. I tell everyone "If you want good Chevy, you just gotta go to Holm!" and I mean it!
I Just want to take a minute to rate my recent experience at Holm automotive on July 31, 2017. This was a very smooth process from beginning to end. ( I???m talking about buying a new auto) More specifically I would like to give high praise to Jeff Holm, Corer Neufeld, Pat Magee, Matt Holm, Hunter McMillen, and Tim Holm. All are professional! I had been looking to upgrade my 2014 corvette for the past few months, my dream corvette is a grand sport. I gave a call to Jeff Holm and he keep both eyes out looking for a new corvette . Jeff Holm Gave me a call and said come take a look at this 2017 corvette grand sport and take it for a test drive! I came over and fell in Love with the color only 8 miles on the grand sport. (WOW) I made the deal its mind! Jeff Holm, Corey Neufeld & Pat Magee all are trustworthy, listened to me, quick and painless, clear communication, No Games, final price was exactly as negotiated, Professional and polite. Holm AutoMotive are and will be #1 for all my auto needs!
I had been in search of a used vehicle for a few months. I had found a Jeep Renegade at Holm in my price range and reached out to regard it. I could not have been more surprised be the professionalism and service that was offered to me there. I had been to over 6 dealerships and never received the kind of customer service, and work ethic that I did with Holm. I would love to explain in further detail below. The best part about this experience was the fact everyone was genuine. Everyone was happy to help, loved their job, and worked hard; I really believe that made the whole experience go very smoothly. When I first made the enquiry, Don Ballard, a salesman there immediately set up an appointment time. Before I arrived he had sent me a video of a walk around for the vehicle and stated he couldn't wait to work with me. This was nice because, he specifically took time out of his day to prepare for our appointment and reach out. This made my first impression start off on the right foot and it only got better. When I arrived, the car was already set to the side, gassed up, and ready to test drive. He was educated on the abilities of the vehicle and was ready to show other vehicles that met the same requirements I had. He made my decisions easy and once we decided on my vehicle it was a very quick process. I was drained from my search of vehicles the last few months, and to be honest I did plan on this visit going as well as it did. They were always willing to work around my schedule and by the time we sat down to do the paperwork, it was extremely efficient. I couldn't have been in there longer than 20 min. Jed was great, straight forward, to the point, and did his job marvelously. I will also state that he is the most well dressed employee, so good job:). Overall, as a small business owner, I truly believe companies should be recognized for exceeded excellence. The people that work there are phenomenal. I have, and will continue to send customers their way. I doubt I will buy a vehicle from anyone else ever again.
I just bought a 2017 Yukon Denali today with the help of Kyle Boltwood. I'm very impressed with all the people I worked with today, as they made me feel comfortable and never once did I feel like I was working with high pressured salesmen. I made the trip to Salina to just look at this Denali and without my husband, I was able to make a deal with my trade-in and finalize the purchase. I will definitely return to Bennett GMC for future purchases. Thank you for making this day go so smoothly, and I want to say Thank You especially to Kyle Boltwood. He deserves a raise!
On November 13, 2017, my wife and I took our 2007 Cadillac DTS with 116,000 plus miles on it in for a "check engine" light consultation. As we pulled into the parking lot at Holm Auto Center, I noticed a Tahoe setting on a ramp display. I have admired those vehicles for almost a year, but having been a Cadillac owner for 34 years, never thought I could give up my Cadillac. While our car was being serviced, I asked Chris Eckert, if I could just look inside the Tahoe. "Sure, no problem" he stated. Looking inside was the beginning of a new relationship. Then Chris stated, "I was welcome to take the Tahoe for a drive". I responded with "No, that would be a huge mistake on my part." I walked around the lot some more being drawn back to the "gently used" Tahoe. Chris was still in the showroom. I told him I changed my mind and my wife and I wanted to test drive the Tahoe. We did and "the rest is history." Eric Altwegg has been our salesperson since 2000. Upon his arrival, we began the paperwork to work a deal, which included working with Corey Neufeld and the financial/used car team. There was a "drop dead" payment, which we had to have in order to make the deal. The team was amazing!!! Our expectations were met and to some degree exceeded. This is the kind of team we have worked with on 14 of our own purchases, The awesome service staff is another reason we remain loyal customers and make regular referrals to Holm Automotive. Tim Holm completed our visit on the day we purchased the Tahoe. He was rather surprised that we would no longer be Cadillac owners, but congratulated us on our purchase and stated how much he appreciated our valued relationship. Holm Auto Center is a "family" to us. They take care of us and we show our appreciation by providing referrals and my wife's outstanding baked goods on special occasions.
Since the purchase of my car in Aug 2015, I returned to Holm's to retrieve my traded in car (see earlier review re sales), for two oil changes, key fob replacement, reprogramming part, body work, and a recall. An important note is that I live in Manhattan 18 miles NE of my job site and Holm's is further west by 26 miles. They replaced a fog light without charge which they felt they should have caught when prepping the car for sale when I came back to retrieve my trade-in. At one point, one of the receptionists went out of her way to help me get my insurance paperwork from my agent. They had a loaner available for me when I had oil changes/reprogramming so I could visit family in Salina (if I wanted to) and offered to get my car to me in Salina. They met me at my job site before and after work for any of the other work they did for me. They replaced the spare key fob which we had not noticed was not a Buick key fob without charge. When programming the key fob an error code came up. They did not say anything at the time but simply ordered the part then called me up to let me know about the part which could affect my air conditioner later down the line and explained the error code did not appear at the time they prepped the car for sale and made good on what needed to be done without charge. I thought that was great when you consider that my air conditioner could simply have gone down and I would not have any the wiser. Dede in the body shop was equally accommodating with working around what was convenient for me and ensured I had a loaner car for the time it took to do the paint job. When I have chosen to go to the dealership and wait while having my car serviced, the staff has consistently been as attentive as when I first walked in the door in 2015 (not only attentive to me but to everyone who happens to be in the waiting area as their vehicles are being serviced. Though taking care of one's car might ordinarily be high on one's list as a fun thing to take care of, it is a pleasant experience when you go to Holm's.....they even have free wi-fi. After more than a year of interaction with Holms, I think they have been very consistent with their service and taking care of their customers after the initial sale. Last, but certainly not least: Greg in Service makes you feel like you walked into the bar in an episode of Cheers.....big smile AND he knows your name.
When I first arrived in Abilene, I had just had my car surprise me with an engine cutoff on the highway. Luckily, Abilene was my destination, so I immediately went into Holm (which is also a AAA certified/partnered service center) and had them take a look. Greg Bilderback (the service technician) listened patiently and intently to my explanation of the engine cutoff. He asked me a few questions and decided it might be my alternator, but to drive a little more and report back. When my problem escalated a week later, I went back. Greg was there and remembered my name and my original diagnosis. He looked, listened, and decided my problem was the alternator for sure. He offered to get me a rental car, but I decided just to wait, as he said it would take about 3 hours. He called quickly with an estimate after I left, and 3.5 hours later, he called to tell me it was all done. Greg even gave me a visual overview of all the work done and explained every step of the repair. I will be sad when I leave Abilene, because I have an immense amount of trust and respect with the Holm Automotive Center. I received a 10% discount through my AAA membership.
Has my '07 Trailblazer serviced. They did a great job, very professional and courteous. Am going to continue to do business there. I've been looking for a dealer that does an outstanding job, now I have found one!
We were INCREDIBLY impressed with the customer service at Bennett. First of all, we had a general idea that we wanted a larger SUV, but we weren't set on any one. They ran the numbers and broke things down for us on SEVERAL vehicles. I know that I repeatedly asked the same questions because there was just so much information, and never once did I feel like Carson was annoyed or short with me. He was very professional and answered every question to the best of his knowledge or found the person who had the answer. Secondly, we were trading in our previous vehicle and they worked out a fair price and walked me through the process. There was virtually nothing that I had to do in regards to the trade. We also had the interior treated, something that I though would take a day and I was pleasantly surprised when they called a few hours later and told me I could pick up the car already! I loved the ease and professionalism of the entire process. They were very patient and kind even with me lugging in two kids and spending half of a Saturday there. I would highly recommend Carson and the staff at Bennett!!
This is our third Equinox lease. Had a 2013 & 2015 prior to leasing the 2018 today. We had been into dealership a couple of months ago and advised Jeff Holm & Pat Magee that we planned to turn in our 2015 & lease a 2018. Met with them and told them what we wanted. They advised that it would get ordered. Jeff called this week & and said new Equinox had been delivered. He said he would set up an appointment for today 5/25/18. We went at 10:30 A.M. met with Jeff, he showed us the car, wife & I liked it. Meet with J R In Finance, completed paperwork & left happy customers. Everyone we had contact with at Holm Automotive were very nice. Dealership is clean and has been updated within the last few years.
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I just bought a 2017 Yukon Denali today with the help of Kyle Boltwood. I'm very impressed with all the people I worked with today, as they made me feel comfortable and never once did I feel like I was working with high pressured salesmen. I made the trip to Salina to just look at this Denali and without my husband, I was able to make a deal with my trade-in and finalize the purchase. I will definitely return to Bennett GMC for future purchases. Thank you for making this day go so smoothly, and I want to say Thank You especially to Kyle Boltwood. He deserves a raise!
2019 Buick Enclave Essence Review
Satisfied all our wants and needs
by Jim from Nashwauk, Mn.
April 29, 2019
5
We replaced our 2014 Enclave with a 2019 Enclave. The upgrades fit everything we were looking for. Very satisfied with our choice. Would recommend this dealer
When I first arrived in Abilene, I had just had my car surprise me with an engine cutoff on the highway. Luckily, Abilene was my destination, so I immediately went into Holm (which is also a AAA certified/partnered service center) and had them take a look. Greg Bilderback (the service technician) listened patiently and intently to my explanation of the engine cutoff. He asked me a few questions and decided it might be my alternator, but to drive a little more and report back. When my problem escalated a week later, I went back. Greg was there and remembered my name and my original diagnosis. He looked, listened, and decided my problem was the alternator for sure. He offered to get me a rental car, but I decided just to wait, as he said it would take about 3 hours. He called quickly with an estimate after I left, and 3.5 hours later, he called to tell me it was all done. Greg even gave me a visual overview of all the work done and explained every step of the repair. I will be sad when I leave Abilene, because I have an immense amount of trust and respect with the Holm Automotive Center. I received a 10% discount through my AAA membership.
2019 Buick Enclave Essence Review
seats are the most uncomfortable hard metal sides
by rd1515 from buffalo ny
April 19, 2019
5
driver seat terrible hard on hips i am thin and still hurts the hard sides to hold up the seat apolstery seat selection is weird
Recently my 07 Chrysler 300 went down with power steering problems. I live 10 miles out of Abilene, am a widow & have no family living near by. I could not drive it safely into town. The service dept. at Holm's has always been very helpful. I called and got Greg ~ he said no problem, he would have a tow truck out in an hour. He called me after lunch and said it could be fixed by the end of the day, which it was. I told him I could not get into town without a driver, he said not to worry, they would bring it out to me the next day at 8:30 a.m. Promptly at 8:30 two vehicles pulled into my yard the next morning. Thank you, I appreciate the help & service more than you know!
2019 Buick Enclave Premium Review
Most Reliable car I've owned
by YanDen from Clearwater,FL
April 14, 2019
5
This SUV met all of our needs, The legroom is amazing,the quite ride plus all the features this SUV has, very satisfied with this purchase.
This is late in coming but a big thank you to the service department at Bennett's. Last July my son drove his family to Salina from Austin, Texas. Their AC quit on the way up to Kansas. After squeezing them in to look at the problem, they were able to get him back to Austin part way but it quit again. Bennett's refunded me the repair bill when told that it quit again. They didn't have to do that. I am very grateful for their generosity......especially to Wayne Wells for making that call to reimburse me. I'm a long time customer of Bennett's and their service department is very courteous and professional. Thank you! T. Ferguson
2019 Buick Enclave Essence Review
I am now on my third Enclave.
by sailcat from Lutz Fl
April 7, 2019
5
As expected the best choice in a 3 row SUV.I have owned 2007;2011 and now 2019 Enclaves,this is my statement on this car.What else can be said.
In our 57 years of marriage we have never been as satisfied with a dealer and their staff as we were with Bennett Buick. Immediate greeted by Carson. After initial conversation we went for a test drive with Carson. We then went to our bank where we had already arranged our financing. We returned and took care of the final details and were out of there within 20 minutes. They filled the gas tank, and detailed the car for us. Carson, Chris, Ryan, and Mike went out of their way to assist us.
2019 Buick Enclave Premium Review
Enjoying every minute of ownership!
by Gran from Spencer, NE
April 4, 2019
5
I am enjoying all the features that are different from my last car. The ride is so comfortable, and I really enjoy driving the car!
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