November 5, 2018
My husband and I had been searching for a vehicle within a 500 mile radius of our home. We knew exactly what make/model we wanted and what price point we were looking for. We called and visited many dealerships and were beginning to get very discouraged at the "shadiness" of many of the salespeople we met and spoke to. We would get "lured in" with one price and then told another when we got there. It literally was like a breath of fresh air working with Derek from Auffenberg of Carbondale! We live 5 hours from the dealership, so before heading down to purchase the vehicle I wanted to make sure I understood all of the terms of the sale and specs of the new car I would be taking home. Derek went out of his way to answer all the questions I had even before or after business hours. We sent pictures back and fourth as well as texts and emails, until all of the details were ironed out and questions answered. Then when we drove down it was as easy as signing the paperwork. Derek had everything ready for us when we got there. He was never pushy, dishonest, or attempted to slide anything past us. He made us feel at ease and confident in buying our vehicle from Auffenberg. Despite the long drive, my husband and I have already agreed that we'd like to return to the dealership and work with Derek when he needs his next truck. It was the best car buying experience we have ever had. I HIGHLY recommend this dealership. Great prices, great staff, and a great experience!!!