Used 2018 Ford EcoSport for Sale in Rochester, NY

It was such a pleasure having a dealership that really takes care of its buyers. I called on a Tuesday and said I would be working out at LA Fitness, which is about 5 minutes away from the dealership. I stated if they had a time available where as I could drop it of at 8:00 am and would pick it up after my workout about 10 or whatever was good for them. To my surprise the young lady asked if I could bring it in the next morning, I said Wow, that is GREAT. Well, I brought it in at 8:00 am and the shuttle driver (Jerry) was right there and took me to the gym. My buddy dropped me off and I had no idea if it was ready or not and if it was not I would have waited. Well, as soon as I walked in and asked and Matt said all ready Mr Snacki and within 3 mins I was in my car heading home. Now, that is what I call service with a smile. I had an issue when I got the vehicle and brought it in for a software update, thinking they would have to schedule me and to my surprise again, Matt said we can do it now. I had coffee in the waiting room and a fruit and in less than 45 mins or so I was heading home. So, these are 2 experiences I wanted to share and it was my pleasure. I look forward to many years dealing with Bob Johnson division and I thank them all. William J Snacki

I have owned this vehicle for 2 months, and am very happy with it! I was a little nervous about downsizing slightly from a Ford Escape to a Ford EcoSport, but it has proven to be plenty roomy for my needs. I am really impressed with all of the nice features like heated seats, moonroof, and the Sync3 system - all without a big price!

I have bought 3 vehicles (2 Lincoln???s, 1 Ford), leased 1 (Lincoln) and helped my daughter buy 1 (Ford), Donna and Joe are the best. They treat you like family, give you very fair deals both on the car your buying and your trade. Whenever I hear someone is looking for a vehicle I always recommend Donna and when I???m in the market she???s my first call. In addition to the great buying experience the service department is top notch. Friendly, knowledgeable and fair. Best dealer experience you could hope for. If you need a vehicle, call Donna, you???ll be happy you did.

Purchased the car for my 18 year old; she loves it. She likes the electronics, the size of the car, all the ways the seat is adjustable. The overall appearance of the car is cute. We compared to Honda, Ford had more features for a better price.

Thank you for a great experience !lynn was Knowledgeable and thorough in explaining the whole process. I drove away thrilled with my 2017 Envision . Will certainly be sending people To Randall’s . Time tested excellence !

This is a great car, I traded in my mini cooper for the Ecosport. I am happy with it thus far. Being used to the wide tire placement on the mini, I can feel the difference in this car, so I will most likely replace the tires soon to feel a bit more stable. But otherwise its perfect. Has all the bells and whistles I was missing in the mini and really wanted.

This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.

We have only had it for one day but we are happy with it so far! It met all of my husband’s needs for a new less expensive vehicle.

The workers were very polite, we were supposed to come in for a estimate on a vehicle, the dealer called us the day before to remind us and sent us an email with the confirmation of an appointment that had the address, the time and other info that was very useful at the time of the arrival.

Car meets alll my needs. Good navigation. The visility is pretty good. Screen is big and technology is excellent. Back up camera is good also.

I am a car enthusiast! I spend way too much on cars ??? but I work 24/7 and it???s my only hobby. This review will be a bit on the long side, simply because I have so much to say about my experience with Vroom. My wife gets frustrated with me because I talk so often about how amazed I am with Vroom in every aspect! I bought my first car in 1968. Back then I couldn???t afford much, but since about 1979 I???ve purchased some very cool cars. I even bought a brand new Rolls Royce back in 1985. I???ve owned: exactly 10 Mercedes, Jaguar, Ferrari, Audi R8, BMW, Range Rover and several others. So when it comes to dealing with car dealerships, I feel like I???ve become rather expert ??? AND a huge skeptic of car dealerships!!! When you buy a high-end car, you lose SOOO MUCH money, as soon as you drive it off the showroom floor. So the last time we purchased cars, we decided to purchase nearly-new cars with very low mileage on them. We bought an Audi R8 and a Mercedes SL63. And it turned out GREAT. No regrets. So now it was time to sell those cars and buy two more. I happened across Vroom.com in my Internet search, and found the perfect cars for both my wife and I at the same place ??? Vroom.com. The cars are nearly identical to the same cars we???ve been driving, but just newer. A 2014 Audi R8 and a 2014 SL63 ??? both with about 3,500 miles on them. Even the same colors as our previous cars. I got bids from several companies to sell our cars to. Vroom offered the highest amounts on both of our cars!! And it was FAR easier to sell to them than any other company. Unbelievably simple! And the prices for the newer 2014 cars was extremely fair. I flew out from South Orange County, California to Vroom to look at and drive both cars. Vroom picked me up at the airport and brought me back to the airport. I was extremely impressed with Vroom and their showroom. And without exception, every single person I???ve spoken with and dealt with at Vroom has been not only helpful and enthusiastic, but GENUINELY concerned about making me happy. Even after the sale they keep contacting me to see how I???m doing and to ask if there???s anything that I need. They got me great financing! Less than 3% interest rate. I had no clue that you could do that with a ???used??? car. No other buying or trade-in experience I???ve ever had comes even close to how great, simple and fast this was. Oh???and they shipped the cars from Texas to us at NO CHARGE, and picked up our two cars at the same time. And the nice young man who delivered the cars was fabulous. He was so very, very careful with our cars. And not only do they have their guarantee ??? I believe you have a week or so to drive the car, and if you don???t like it, they will take the car back. They even told me several times (even after I???d purchased the cars) that if for some reason we decided we did not want the cars, they would come pick them up and truck them back to Texas at NO COST to use. Unbelievable!! Well, my wife is now also so impressed that she no longer is frustrated with me for talking about Vroom so much, and telling all my friends. In fact, I???ve already asked Vroom to look for a car for my daughter. I now would not think of getting her car anywhere else than Vroom. I mentioned before that I???m a skeptic when it comes to car salesmen and dealerships. So if I was you reading this, the first thing I???d wonder is, ???Why is this guy writing this review? Are they paying him???..???? Well, I don???t know any of the people at Vroom. I spent so much time on this review simply because I believe that when people deserve credit, and they treat you so nicely, you should reciprocate and sing their praises. My name is Dr. Rod Kurthy. I???m a dentist and I own a dental products company in Southern California.

Great except the side door opening on the trunk in lieu of the overhead. That was a flop for Ford in the 70?s, why bring it back?

I was referred to Texas Direct Auto/Vroom by a good friend and I???m glad I decided to go with them for my car purchase! I initially got Billie as my car sales personnel, but she seemed to be very pushy and just aiming to make quick sale; which is something that made me very uncomfortable. After speaking with her for a while I advised I would give her a call back to speak with my financial advisor on proceeding further on this process with Vroom. When I called back I got a different agent that saw in the system that saw I was talking to Billie and advised me that she would give me a call back in 5 mins, well 30 mins passed and I called back upset because I did not hear back from her after she ran my credit and didn???t like the fact I wasn???t trying to put 2500 down. My credit score was excellent I had a 740, but I didn???t have enough credit history she said is the reason why she kept asking me to put so much money down on 23k 24k car. The last time I called upset after not hearing anything from her a gentleman by the name of Shannon Humbles answered and I advised him that I did not want to work with Billie anymore because she made me feel very uncomfortable and I felt like she didn???t personally care about helping me through the process of the purchase. Shannon is an ALLSTAR!! He went over and beyond the call of duty to help me make this purchase!!! 7 days later my vehicle sits in my parking garage and I love it! The process was so easy to purchase, I had to put 1500 which is the standard, instead of 2800 that???s Billie was demanding that I put down! Please go with Vroom! I saw a couple bad reviews and I know every process has its flaws, but I???m here to tell you, they work! They are a very good company and I look forward to making another purchase with them for my girlfriend???s Christmas gift! Thanks Shannon and Vroom!!!!

Most rear legroom and great interior styling. Drives very well. Very nice drive.Great 4 wheel drive. Good value. Room for three adults in rear seat.

I will say that I was a bit apprehensive after reading some negative reviews; but due to the volume that this dealer ships out, I can only assume that poor experiences are a small percentage of their business practice. I visited Vroom???s website in the evening and decided to purchase my wife a Cadillac SRX. Within minutes I received a call from a sales rep. Within an hour of that initial call, he collected my $500 ???hold fee??? that was later applied to my down payment. The following day, my sales rep called to inform me that financing was secured, even with blemished credit. (Required an additional $600 down payment which I had wire transferred). 3 days later, I received my contract via FedEx, completed it, and shipped it back. Once they received and reviewed, I was sent an email with an expected delivery date. From start to finish, the entire process took 10 days, and we received a used Cadillac SRX in EXCELLENT condition. The interior was spotless. The exterior needed a wash, but it was understandable because the car was shipped from Texas to Florida. I have already recommended this service to others, and will likely use them again. *Car does come with a 60 day temp tag, and I have not heard back from Vroom about acquiring my actual registration and plate. - However, I believe that I still have a couple of weeks left on the current tag.