I discussed the issue I had and reviewed the maintenance records I brought with me with Eric, my service rep. Eric was very helpful throughout. The dealership agreed to replace the missing wheel security lugnuts at no charge. Although the replacement lugnuts were not in stock, Eric called me later that same day and arranged for the lugnuts to be quickly installed.
The last 3 cars I have purchased have been from Car Max because I knew no matter the gender of the buyer, we would pay the same price. Sadly they did not have the year and model I was looking for. I went into a Ford dealership closer to my home and once I figured out that they wee attempting to play numbers games with me I walked out. The following week I went to Mac Haik Ford and met Mr Ellis Joubert. He was honest and understanding from the beginning to the end. He was able to locate the model and color I wanted and I got it at a fair price (I had done my homework on the internet prior to stepping foot in any dealership). I would highly recommend him to anyone that hates dealing with car sales people and the games that they play. Thank you so much Mr. Ellis, I love her!
Just got home from purchasing a new Expedition from Mac Haik. Our salesman, Aladdin Atassi was great to deal with. He is one of the nicest people you will meet. It took us a few days to get the deal done, but in the end, Aladdin got me the deal I wanted and was vary thorough all the way through the process. After we agreed on everything, he got me over to Yao in financing, who was great to deal with also, and out the door very quickly. Before we pulled away, he spent at least 20 minutes going over every possible feature with my wife. By that time the dealership was closed but he kept going until he showed us everything. Very pleased with the buying experience at Mac Haik and the people I dealt with there. If you need a vehicle, go see Aladdin. Great guy. Thanks Aladdin and Mac Haik.
Aladdin could put on a clinic for selling cars. He did everything right in my case. I filled out an online information request over night and he called me the next morning at 9 am on the dot. I didn't have to wonder whether anyone would call and I didn't have to call to chase someone down. Then he was patient and respectful when I told him that I didn't want to run my credit until I talked to someone about possible deals. He took the info I gave him and talked to the finance guy to get a picture of what kind of deal they could get me before I ever filled out an application. Most dealerships I talked to wouldn't even bother. They dismissed me or insisted that I fill out an app first. He followed up with me when I forgot to check for an email he had told me he would send (this was key). And he was always patient, kind, and understanding. He and Yao got me an even better deal than initially expected. I'm an Xenial and do most of my shopping online (including car shopping). No one wants to sit in a dealership all day. They made my experience a great one! I was there less than 2 hours total. I'll definitely refer him to anyone I know who is shopping for a car. And it's highly likely that I'll buy here again. Great job!
The experience purchasing our new truck was amazing from the beginning to the end. Our salesman Humberto Vallejo gave us so much information on how our new ford truck operates. Very helpful and knowledgeable. Great salesman humble and kind. I highly recommend him and Joe Myers Ford. Once again from the bottom of our hearts. Juan &Yvonne Herrera Pharr, Texas
This is the second time I bought my vehicle since 3 years agao and the buying exparience is still top notch. Sabrena was our sales person. She did not push us at all, everything is up front and willing to work with us. Unlike other dealership I have been to there is No tricks at all, what we agreed during negotiation match exactly what they put on the paper. No ???accidental mistake??? on the paper work. I highly recommend Sabrena if you are considering buying your next vehicle becuase the buying expareince is truly exceptional!
Great VIP treatment all up front .best new car Buying experience. Sale and financial all very courteous and helpful. Was able to get 0% financing and 0 down payment. They are really good people recommended a friend and he also was able to purchase a new truck was very satisfied with his deal also.
I have an extended warranty but it goes beyond that. Drew is totally awesome! He contacts me with all issues explaining what’s covered and what’s not. What need maintenance and service that’s need now! He try to same me money st all times. Drew should be cloned. I can reach him at all times
I really like having my car serviced here. I feel like my service rep knows me and cares about this issues I bring him with my car. They do the job right every time and you leave very satisfied. You don't just feel like another number with car problems.
The services I have received at this location are excellent. I haven’t had any problems with anybody. They treat me very well.
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