Used 2020 Ford Escape for Sale in Madison, VA

I took my car to Bob Bell Ford for routine service and because my check engine light had randomly come on, even though nothing seemed to be different/wrong with my car. Little did I know that I would end up needing $2700 in unexpected repairs/service. Robin (service representative I corresponded with throughout the process) was extremely helpful and pleasant; she made an otherwise stressful experience go extremely smoothly and positively. The work was done quickly (dropped the car off Monday knowing they couldn't do a diagnostic test til Tuesday, picked it up Thursday evening despite the fact that they found an additional issue after the initial repairs on Wednesday). I could immediately feel and hear a difference once I picked the car up. They did a fabulous job throughout the entire process.

I made an appointment for service (oil change & tire rotation) for 11:30 a.m. on a Tuesday, and because I cannot be away from my business for very long, I also arranged a shuttle to take me back to my office. When I arrived, I was immediately greeted by both a service associate who verified my appointment and checked in my vehicle, and then escorted to my service adviser, Jeff. As Jeff was preparing my service order, I mentioned that I had arranged for the shuttle. He indicated that the shuttle was just loading and getting ready to leave, however, there was no car ahead of my Mustang and the service should take no more than 45 minutes. I chose to stay and wait, as it would have taken much longer to go and come back with the shuttle. I made myself comfortable in the waiting area, which was not very crowded, was clean and even had coffee and snacks available. I wasn't expecting my car to be ready so soon! 35 minutes after I sat down, checked my email and made a couple of phone calls, Jeff came back to tell me that my car was ready. As I was checking-out, I asked Jeff if they offered a car wash or detailing service. He mentioned the price of the detailing, but also stated that they give a free car wash with the oil change (OK, "The Works" package, which I received), however I should allow another 45 minutes. I'll do it next time. Short of not having to leave my office to have my car serviced, I couldn't be happier. I highly recommend Ferman Ford's service, based upon this experience.

I bought my 2015 Mazda CX-5 from here. Now the sales guy (I can't even remember his name) I had was worthless, but that didn't matter because I has a broker that found my car, handled all the bull that comes with the car buying experience. Once I got past that, I got a great buy! I bought the car with some body damage the dealership said they would fix. Once I got to the "behind the scenes" crew I was handled like royalty!! From the body shop to the service department and even the car rental. Special thanks to David and Kristina. I've had the car for a year now. Before my Mazda, I would never take my car to the dealer for anything. These guy changed my outlook on Dealers. They are now the only ones that ever touch my car and they handle it with great care, as well as means my family. I'm just blown away by this team!!

I had 2 parts in my car that were recalled - they took care of it along with a $36 or $38 dollar oil change when most places I've been to have charged me $60-$74 dollars. The recalled parts were free and they set me up in a rental car free of charge for 2 days. They also gave me an estimate on other preventative maintenance needed for a long lasting vehicle, the quote was far less expensive than I imagined. I will go back to them again for all of my vehicle needs.

I recently purchased an F150 from this location and was thrilled with my overall experience! My sales representative was Jeffrey Weidmaier. His customer service skills are very rare nowadays. His honesty and charisma has lead me to purchase two vehicles from him. We told him what vehicle we were looking for and went above and beyond to locate the right vehicle for our needs. He has followed up with me on both purchases to confirm that I was satisfied with my vehicles. I highly recommend him to anyone shopping for a vehicle. Benjamin McGary was the manager we spoke to during our visits. Customer service is definitely a culture at this entire dealership as he was extremely professional and sympathetic to our budget and needs. It's great to see a manager get involved with their staff and have face to face interactions with the customer. Sarah Sarvey was a very nice woman working at the desk in the main entrance of the building. We had our young children with us and she gave them both crayons, a coloring book and a balloon. This definitely kept the kids entertained and made the shopping experience much easier. She offered everyone popcorn and refreshments as well. Her service was also outstanding. Guy Johnson was our finance guy. He was very patient with us while we had our children in his office. We apologized for the children being noisy and he simply told us not to worry as had children the same age. He made us feel very comfortable and we appreciate that tremendously. He went into great detail about the warranties and made sure we understood exactly what we were purchasing. The owner of this dealership must be doing something right to keep such a great staff around. The camaraderie around the dealership is refreshing. Teamwork is obviously a top priority at this dealership. I look forward to working with these guys again and strongly recommend anyone in the area to swing buy for a great and reliable vehicle. I promise, you won't regret it!

Jeff Carter with Mac Haik Desoto Pre-owned Internet Sales This is the best gentleman, in my professional opinion, if you???re in the market for a vehicle you need to get acquainted with how to get the best deal possible. It was as easy as deciding what vehicle I wanted to buy, which was a Jeep Compass Sport, then Jeff searched the internet , then offered me a price lower than what he could find on line. All the shopping was done for me so I knew I was getting the best solution for my needs. Just to be safe I went, I always suggest a person checks this out, to edmonds.com to get a fair market price of the Jeep I was interested in purchasing. Jeff???s price was over $2,000 less than what Edmonds could locate in the area. Kelly???s Blue Book use to be the ???go to??? resource for car worthiness but Edmonds is the most up to date site of true market value. I actually entered the Jeep???s VIN number to do a spot on internet search. Not only do you get the best price, you also get great customer service. I am a person that hates buying cars, going to market in Mexico, and just dealing with price negotiations. I wish what the price was on the car is what you paid at every business that sells automobiles. However, we know that???s not the case unless you go to a place like CarMax which I would not recommend. So by Jeff shopping the internet for me in reference to an identical Jeep, he just beat the best price found so I was confident I was getting a better deal had I spent countless hours researching and shopping myself. Jeff???s fellow employees work together as a team; all put forth an effort to make the process simple. When I signed the buyer papers with the finance manager there were no last minute surprises. She even went as far as discussing my credit report by pointing out suggestions that would improve my score. I have Identity thief and my credit is a mess so I???m currently working with a company getting it cleaned up and accounts that aren???t mine removed. I had totaled my previous jeep so even though it was not the right time in my ID theft resolution, Mac Haik took that into consideration making the financing a breeze. So don???t hesitate to call to get your next car, Jeff Carter at Mac Haik, even if you have challenged credit issues. You can reach Jeff Carter by calling Mac Haik???s main number and asking for him in pre-owned sales: 972-274-8365. Text him at 972-971-7920 and/or email at jcarter@machaikdesoto.com. Most of my interaction with Jeff was from texting and emails; saving me time of constantly going into the dealership which is something as I mentioned above I despise. It took me one day to look, follow-up was from the comfort of my environment by texting, phone, or emails, and then the second visit was delivery of my new Jeep. Can it get much easier? This dealership has really put the car buying industry into the future by utilizing the internet for locating cars for comparison. They simplify the purchasing process, saving me time, money, and most important I felt in control. Due to Mac Haik???s business ethics, coupled with their system approaching customer needs, it was an enjoyable car buying experience that I have never encountered in the past with other dealerships. Glenn Steelman TCU Alumni Phi Gamma Delta Petroleum Club of Fort Worth National Honor Society

Everyone very knowledgeable about the cars the customer brings in. Their record keeping on you auto is first rate.

I purchased my 2014 Ford Fusion from this dealership and I received a fantastic, honest and transparent deal. Since then, I go to Ferman Ford for any of my major service needs (of which there have been few). This time I took it in to change my brake pads, something that was brought to my attention when I was having an oil change at a tire place (a mistake I will never make again). Ferman charged me $205 dollars less than this discount place. I waited for my service to be completed, which is was in record time, comfortably from the wait room equipped with free beverages. Cameron, my repair associate was amazing and I have had zero issues. I want to thank Ferman for their amazing service and sales people.

Great people to work with. Our salesman Jacob is an outstanding man. We had excellent treatment in the paper work at the end.

I leased a 2014 Ford Focus from Pacifico Ford back in 2015. I had every intention of purchasing my car at the end of my lease (and had driven about a 100 miles over the lease as a result of this intention). However, when I went to the dealership to schedule my lease end inspection I got hit with the I-Need-A-New-Car-itus. Initially, I went to the GM dealership down the road to look at the Chevy Traxx. While it was a very nice car, the lease payment within my budget was for a very stripped down model. I then went back to Pacifico and encountered the same unpalatable numbers when looking at the Ford Escape. Neal then asked me, "So, you wanted to keep your Focus because you liked your Focus, yea?" I said, "Yes, but I don't like the subsequent redesign of the Focus." Neal said, "Come on, let me show you." Despite the fact that it was early January 2018, and like 9 degrees and windy, I let Neal drag me outside to look at the new Focuses. As we walked down the isle, I was generally unimpressed. (Note: I still prefer the grill on the Focus from the 2014 model year). But Neal knew what to show me. He showed the SEL Hatchback in magnetic. I figured okay, fine, this was a nice version of the Focus, definitely nicer than my 12014 model, but I also figured it was still out of my desired price range. We went back inside and I told him, "Let's not dance. Show me you the best you can give me on this car." He went back and spoke with Stan, the sales manager, and got me the same number I would have paid for the base model Traxx. After a short deliberation, I decided to lease the Focus. Neal, Stan, and the rest of the dealership were incredibly pleasant throughout the entire process (even the finance guy...he wasn't pushy and didn't try to pressure me to take additional coverage I didn't need/want) and I will be back to seem them in three years when my lease ends.

Sent my husband to look for a new car for me, he went to Echelon Ford because he had a great experience when he bought his car in 2014. On this visit his sales rep was Julie Thompson! Julie was very professional, energetic and quite efficient. Julie was able to find the right car for my needs. The whole process went very smoothly and would highly recommend Julie Thompson to my family and friends for their new car needs!

My wife Lynn and I had an exceptional experience with the recent purchase of our Ford Escape. We were not in the market to replace her 2007 with only 70,000 miles as it has been an exceptional vehicle. However, we needed to gift this car to my son and daughter in law due to circumstances with their vehicle situation. Lynn started her search at the Toyota dealership, as we also own a Sienna Van, which we love. The Rav was a contender, but she also loved her Escape, so she headed to Echelon Ford, where we have purchased 3 vehicles in the past. From her first step in, she was fortunately greeted by Julie Thompson, who from the first moment worked with Lynn and listened to her thoughts, needs and seemed to immediately know what she was looking for. Her constant comment of "we will work with you to get you what you want and need" was an understatement. She worked effortlessly over the week, with late night visit from one or both of us, driving the Fusion and Escape with various features and colors and never once over the 4 days did we ever feel we were annoying Julie. She was always gracious and welcoming. She worked her fingers off, running to get cars, park cars, then the Escape, and back again. She continued to work with us and our budget and "must haves" in each car, demonstrating lease options, purchase options and financing available. On Saturday, Lynn decided on the Gray Escape with exactly what she wanted with extras, not needed, but nice and at the price she felt comfortable with. Julie Thompson has not only become our salesperson but a friend. She knew the business, worked hard to get us what we wanted and never once talked down our other vehicle we were comparing, which was the Rav Toyota. She was always the professional with us and in her explanations. She is to be commended and while she admitted she was new to Ford, she will be highly recommended by Lynn and I to all our family and friends in the future.

As my first time buying a car from a dealership I had some reservations - to say the least. It seemed like everyone I talked to had a horror story about buying a car from a dealer. However, this was not the case at Echelon Ford. I worked with Julie Thompson and had the most wonderful car buying experience. Julie was an absolute pleasure to work with. She answered all of my questions, worked with me on all my concerns, and never once did I feel pressure to purchase a car. In the end she got me an amazing deal on my vehicle, and with no trouble at all. I would highly recommend purchasing a car at Echelon Ford, and if you choose to do so, ask for Julie.

We were looking for an affordable vehicle. We were greeted by Eric S. He took time to listen and help us determine our options. We were able to narrow the decision to 2 vehicles. Eric was very informative about each. In the end, we decided to purchase the 2010 Ford Edge. Eric helped us with the credit application process and made sure we were satisfied with our choice. We have purchased vehicles from Echelon Ford in the past and will continue to return when we need another vehicle.

We would like to say THANK YOU to Rich and Ryan they took great care of us and we left with a brand new Ford Escape. This was our very first new car, we have bought our last three vehicles from Echelon and have been very satisfied with the vehicles and the quality of customer service we have received. This is the reason we have remained loyal customers and will continue to give Echelon all our business. Thank you Rich and Lisa Turney

My 2013 Explorer lease was coming to an end. After much review, consideration and consultation, I decided to keep the same type of vehicle. I had been researching online and had been contacted from a number of other dealerships. Even the Ford.com site was sending me to another dealership - due to my zip code. Echelon is about 1.5 miles from my home (closer by far from any other). I decided to stop over on April 9th. Upon entering the showroom, I was greeted by Jeff. We discussed my situation and reviewed options that were available. My 2013 was a Limited edition and Jeff suggested a Sport edition as it had many of the features that were in my "must have". Jeff explored many options and offered suggestions that would keep me within my price point and ultimately get me what I was looking for. This is my first buying experience with Echelon. I had used them for service in the past. Friendly staff, I felt like they were trying to get me the best deal possible. I'd definitely recommend them to friends and family.

Taken care of immediately on arrival for appointment .............kept informed of the situation and how much it would be costing............Ben is an amazing representative in his communication with the customer. Although this car was not purchased at this dealership, many other cars we have owned over the years, have been even before it was "Chapman"................way back to the McCarthy Ford days.

I recently leased a 2017 Jeep Cherokee and came to the dealership with a predicament. I had thought I was only 400 miles away from being over and had about 9 months left on my lease. Turns out that I only had 10,500 a year instead of the 12,000 I thought I had (thanks Dana Ford in Staten Island for screwing that up!). Even with all of that they were able to work out a fair deal and I left happy with my brand new car! My only qualm was that it took a very long time (was there 5 hours), but that happens with leasing a new car so not too upset about that. Overall I would highly recommend the dealership and it's staff at both Jeep and Ford.

I went to the dealership already knowing they had on their lot the hard-to-find combination of trim/options I was looking for in a Jeep Wrangler Unlimited. I had done a lot of research and already test drove a different trim of the car at another dealership so we were able to get down to brass tacks really quickly. The sales consultant (Jason) was pleasant to work with and there was nothing negative to report, other than one thing that you would probably experience negotiating at any other dealership for any other kind of car...including a 299.00 charge for window etching after already negotiating a price based on the sticker. In the end, after just a little push back on my part, the cost of window etching was crossed off the final invoice, so no complaints. I traded my 2012 Honda Ridgeline and got what I considered a very good price for it, with the initial value being 2,000.00 more than a previous dealer offered me. I went in on a Friday night for the first time and drove away with the car not much more than 12 hours later. I live too far away to ever use them for service, but I would certainly go back to deal with them on the sales side.