Used 2020 Ford Escape for Sale in Phoenix, AZ

Had and issue with my stereo. Made an appointment and took it in to have it looked at. My service rep was Justin Reed. He was very great right from the start. I purchased a Ford Fiesta hatchback from Peoria Ford and my last visit was not so pleasant, so I was a bit nervous about how it would go. Needless to say I was very pleasantly surprised. Justin took good care of me and made sure I knew what was going on the entire time. The waiting facilities were also good. The only criticism I have about that is they should sync their big screens so there isn't multiple audio signals. Too much to try and listen to. Luckily I brought my iPad and they have free wifi. Very pleasant experience all around mostly thanks to Justin. Thanx guys.

Took care of our noise problem and found that vehicle needed aligned and took care of that.

Surprise Ford has a beautiful showroom and the customer service section is light, bright and clean. Brent gave me his business card after ordering the part that I needed. He called when the part came in and Wendy helped set up my appointment. Both Brent and Wendy did an excellent job and they know how to deliver high quality customer service! I won't go to any other dealership because Surprise Ford has earned my business and I know they will take great care of my car.

My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.

I’m currently working with Aaron Moreno and he’s absolutely wonderful! They have earned a lifetime customer!

Started the buying process through USAA, as they offer a discount. (It's not a huge discount, but it also includes lots of other little things, like maximums on what a dealer can charge you for certain things, etc.). When I hit that button, I was innundated by calls, voicemails, emails and texts from 7 dealerships! It was very overwhelming. Eric Steffes at Camelback sent me one email and one text the next day. When I explained that I was just gathering info and was being hounded by all these dealerships, he was very understanding. He sympathized, and then told me exactly what he had that met my specifications. No upsell, no pressue, just "here is what I have and this is the price." Considering most dealership won't give you exact pricing without you coming in to the dealership, I was impressed - and relieved. I liked the vehicle, texted with him with a few questions about the vehicle and set up a test drive. When I arrived fo rhte test drive, both Eric and the vehicle were ready and waiting for me. He answered all my questions, and I decided to purchase the car. I had to go back to work, so I filled out the credit app, they valued my trade inand I went back to work. I was in and out in 35 inutes. I returned to the dealership after work, and once again, everything was ready to go. The vehicle was ready, and the paperwork just needed to be signed. Blake, the F & I manager was great. We went through the paperwork for the vehicle purchase, my trade in and everything. When we go to the extended warranty part - Blake did exactly what any good salesperson does - he did his best pitch. He answered my questions, and pressed the issue. When I declined, he pressed again, but respectfully. I declined again, and he did some finagaling along with the sales manager and GM of the dealershp to get me the warranty at a price I could live with. I honestly feel that I got a great deal on the vehicle AND the warranty. Delivery was a breeze, and Eric even helped me move stuff from my trade in to the new vehicle. All in all, I would definately recommend Camelback Ford to purcahse a vehicle. They were 100% professional, and respectful of my time and budget!

I bought my Ford C-Max Energy from Earnhardt Ford in early 2014. After rejecting a zillion of useless add-ons and extra warranties, the seller got me to buy a D-Fence GPS system for over $200. I thought it might be a good idea because I often forget where I park my car. But I was not told that this service required a subscription after the initial free months. Worse, I was not told that the installation required disabling the DLC connector used for emission testing. For the above reason my car did not pass the emission test this month. I went to Chapman Ford and explained to me what had happened. Not onlyt that, but they fixed the issue at no charge (and in less than 30 minutes!) even though my warranty had already expired. Bottom line: if the car sales division is as good and honest as the service division, your next Ford should be from Chapman.

Buying a car is stressful even if you have a lot of experience. Historically, it has been time consuming, emotionally taxing and most of us go into a dealership with far less knowledge than we ought for a purchase of the magnitude of a car. Salespeople have (understandable) pressures to move inventory and even the most fair-minded is looking to get the highest price they can get away with. It is harrowing at best. With my experience with Carvana, all of these stresses were eliminated. I browsed inventory as widely or narrowly as I wanted, for as long as I needed. I could dictate pricing ranges that were suitable for me. The car I received was *exactly* the car I examined online, right down to some inconsequential bumper scuffs. Beyond this, and *absolutely unlike* any other online business, I could speak to a *real human being* within a few minutes of calling (I had six or seven conversations with Carvana agents over the 3 1/2 weeks from car selection to car receipt). They either had the answers at hand, or researched them and replied promptly with a follow up call. Delivery coordination and drop off (and test drive) were *painless no pressure* experiences???all preparatory contract paperwork was prepared in advance leaving only title transfer stuff to take care of. It took 45 minutes, tops. (I transacted entirely in cash, so I cannot speak to the process when there is financing.) Honestly, the biggest delay was on *my* end getting the insurance transferred (having to wait on hold with my insurance company for 15 minutes). The car was 100% was described???absolutely no surprises. The images on the web site for my car were not stock images. What I saw was what I got. Naturally, it was clean, filled up with a full tank, with new tires and the whole nine yards. Even got a ???free??? Carvana reusable coffee cup and key chain. Nice touch. The part that I found the most extraordinary was the 7-day money-back guarantee, which pretty much covers a change of mind unless you get into an accident or drive it a ton (over 400 miles, and even then, they???ll take it back after a modest per-mile-over-400 charge). All in all, I was dreading buying a car (and selling my used one) and Carvana made it pleasurable. I am absolutely recommending them to all of my friends and coworkers and I hope (as a relatively new company) they keep up the excellent work.

Robert Sisk is the most helpful salesman we have ever dealt with. He went above and beyond to help my mother and I find just what we needed in a new vehicle. In April, I needed to have a below the knee amputation on my right leg. I was going between the hospital and rehab facility for two and a half months with a total of 5 surgeries and then a sixth surgery as outpatient later. During this very trying ordeal, my mother took her Taurus in for service and told Mike Alevizos about my surgery when he inquired if I still liked my Equinox, and she told him that we needed information on hand controls for my car. Mike referred my mother to Robert, who handles their handicap division and she told Robert that what we would really like would be a vehicle that could accommodate two Pride Victory 10 handicap scooters inside it so we could travel in the same vehicle again now that both of us would need our scooters every time we went out. Robert said that they do have a van that would work and then told her about the Transit 350. Robert kept contact with my mother while I was in the hospital and rehab and then drove one of the vans to our house to pick us up and take us to the dealership to see another on that had a different type of lift on it. Robert worked tirelessly with us over a few weeks to find the right size van and have the right type and length of lift to fit our scooters and have other features that we needed. He was so pleasant and helpful to work with, it made the whole process much less anxious to turn in both of our vehicles and go down to just one. He even provided over the phone support when we had to call him about something we forgot how to do in the van. Sanderson Ford has been good to my mom with two car purchase in the past, and we are very grateful to Robert for guiding us through this purchase since we had no idea how to go about buying an accessible van. Thanks Robert!!!

February 14th, 2018, I decided to go into Avondale Mazda to test drive the 2015 Dodge Charger R/T before I went decided to make a purchase. During my time at the dealership, I had a lot of fun and lots of laughs with Krystal, who definitely has lots of knowledge about cars. We had great conversations and felt extremely comfortable my entire time there and had the smoothest possible purchase for being such a scary and major event. At the end of it all I walked in and traded keys with someone I met as a stranger and left as friends. Definitely a 5-star rating to the entire staff and facility. Thank you all from the bottom of my heart, I will definitely be sending in more customers and letting them know to see you! -Joe Nuñez

Yes, where do I start. Do I start with this being the best car buying experience I've ever had? That would be too obvious. But it would be the absolute honest truth. I think that everyone is so used to going to the dealership. Being there for 8 hours (you should get paid for being there you're there so long). Sales people trying to up-sell you on every little thing that you didn't ask for. Just an all around miserable experience. Then you go to carvana.com. You put in exactly what you're looking for. Exactly what you want to pay and presto you have a wonderful car. I believe it took me 45 minutes to do this entire transaction. From first going on the site and finding my 2016 Chervolet Equinox (maybe 15 minutes). To uploading my paperwork (5 minutes). To being approved (5 minutes). To having the car delivered, taking a test drive and signing the papers (20 minutes). It was the best transactions I've done since finding my husband. I've told everyone I know about this. We've watched videos of other people getting their cars. Too funny. Thank you Carvana for this wonderful experience. Can't wait to get my Husband a car now.

My service advisor was very respectful and knew my concerns and handled them very well and in a timely manner Thanks Jesus C

I appreciated the service departments handling of my new F 150's first service. They were friendly, informative and professional.

Excellent process from beginning to end! Contacted them regarding a vehicle I saw online. Danny Finn got right back to me! (Other dealers did not even respond!) Danny Finn answered all my questions online. We went to their very nice Air Conditioned facility at Peoria and 95th Ave. I was surprised by the diversity of their inventory. From a $1200 car to a $165,000 Rolls Royce! And pretty much everything in between! We drove the car, discussed price, signed paperwork, got the keys, and drove out in about an hour!! Wow! Much different from any dealer buying experience that takes all day! We were dealing with Danny Finn the entire time. Instead of getting passed around to different people and all the games of back and forth you go through at a dealer I highly recommend Danny Finn and Precision Fleet Services!!

This vehicle is so roomy, will be great for road trips. The bigger screen for navigation will be extremely helpful. Absolutely love that the back seats fold down flat for extra storage.

My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.

For the price you can t beat this SUV. Practical, economical, inexpensive. Hood looking. Lots of power equipment and convincence items. I have two. Both awd.

I would like to let everyone know about Service Advisor Tony Di Salvo at Chapman BMW. This guy is the most responsive guy I've ever had the pleasure of dealing with where my 2011 335i is concerned. I'll give you just one of many examples of Tony's excellent work ethic. My wife and I were in Chandler AZ and had just seen a movie. When we came out to the car it was about 110 degrees and my car had been baking in the sun for three hours (btw, my car is jet black). I activated the "summer convenience" feature of the key fob that opens all the windows and sunroof to let the heat out. Everything worked perfectly until I closed the windows. The right rear window made a sound like breaking glass with a loud snap and would not close. I immediately called Tony at Chapman BMW and left a message and noticed it was 3:47PM. After completing my call I headed straight for the dealership. About 12 minutes later my phone rang and it was Tony telling me to bring the car in...at this point, I was a mere 5 minutes away. The really cool part was that I was there five minutes later and when I pulled into the garage area my name was already on the marquis above the driveway, and my loaner car was already there running. Tony took my wife and I into his office...his very air-conditioned 72 degree office...and had me sign a work order and then we got into the 430i he loaned us, and we were home ten minutes later. Around 2pm the next day my car was done and waiting in the driveway all washed and waxed...they even used tire shine. It was awesome. Anytime I have had a problem with my car, Tony has diagnosed it correctly and fixed it correctly and been very straightforward about the costs. I have NEVER had to take it back to have a repair repeated. Thanks Tony!!

Just what I wanted for the price. Will be able to carry musical equipment that I use all the time being a working musician. The size of the back with seats folded down is great.

I bought my Ford C-Max Energy from Earnhardt Ford in early 2014. After rejecting a zillion of useless add-ons and extra warranties, the seller got me to buy a D-Fence GPS system for over $200. I thought it might be a good idea because I often forget where I park my car. But I was not told that this service required a subscription after the initial free months. Worse, I was not told that the installation required disabling the DLC connector used for emission testing. For the above reason my car did not pass the emission test this month. I went to Chapman Ford and explained to me what had happened. Not onlyt that, but they fixed the issue at no charge (and in less than 30 minutes!) even though my warranty had already expired. Bottom line: if the car sales division is as good and honest as the service division, your next Ford should be from Chapman.

Thai is the best car I’ve owned has everything I have ever wanted came with every option possible would buy the new one when I go to get again