Our Purchase of the SUPER DUTY F350, at L.H.M. Downtown, was in all my years by far the BEST, the most professional, and courteous, sales & finance ever experienced in buying a vehicle. The professional and courteous interactions with Will Shields in sales/ demo, and pricing, again by far, surpassed several high end vehicle purchases I have made, including the likes of Ranges Rover, and Mercedes Benz, to name a couple. Will, introduced us to Mike Clark. What a gentleman! Mike processed, finalized the financing, and wrapped up the loan and purchase paperwork... Mike's a real professional, and was patient and took time to explain every question i had regarding the new loan. (This is in my experience where, things in other dealerships become difficult. time consuming, EXPENSIVE, and feeling pressure to add items to the purchase). Now, I understand, the DEALER, to not incur liability; is required to make the Buyer aware of certain products and extended warranties, etc., For us Mike handled this process efficiently, offered the items as required. Well done. We felt no pressure... and it did not take hours, as has been my experience several times when trying to efficiently buy a new vehicle.. To wrap up. I highly recommend LHM Truck Land, and Will Shields. And if you are lucky, Mike Clark was really great to help us finance and finish the purchase...
They just keep getting better and better!. This purchase took less time to finalize than it did for them to wash the vehicle for delivery and that only took 12 minutes (I timed it!). First, Kenn Winn is my guy! Total professional and really knows his stuff. I had called and asked about a used vehicle I was interested in. IMMEDIATLY got all of my questions answered and gave Kenn some information to check what kind of deal we could do. His return call not only gave me the information I had requested but offered me another alternative that allowed my family to actually add a NEW CAR to the driveway at a lower monthly payment and shorter term than the other option. Deal was done on the phone as far as I was concerned. F&I? What can I say? Mike Clark was the easiest guy to work with. Paper work was accurate and correct, reflected everything exactly as I had discussed it with Kenn. Rate was excellent, trade in was fairly priced, LHM value added items at NO CHARGE were a total shock and a plus! Best buying experience ever. THESE are the reasons we always buy From The Miller Group. Sales, Service, Professional Attitude and Parts (for when I'm fixing one of my vehicles). They really are the total package. Save yourself the rhetoric of the other guys in town and deal with the pros..............
This review is for Tyler Shupe, who understood where I was coming from and helped me make the best of a bad situation. Prior to entering this dealership, my vehicle had broken down twice in less than 24 hours. Before the last and final breakdown, my vehicle experienced power loss in the middle of the interstate on 3 separate occasions and it was scary as heck. I laughed and cried because I couldn't believe this would be happening to me surrounded by trucks at 80 MPH. My original intent was to drive to California to visit family I hadn't seen since Christmas and I had some time off work I wanted to take advantage of. I knew I needed to do something but didnt know what and now I was held up in beautiful Salt Lake City. Because of my personal driving experience driving the Focus I had purchased at another dealer, I did not want to get back into this vehicle even if it was completely fixed and ready to go; It was hard to let go of the ordeal I experienced. With this in mind, I inquired about purchasing a new vehicle as now safety was my ultimate concern for my own personal comfort. Tyler Shupe, laid it all down for me. He was direct yet personable and sat with me to explain things I did not fully understand. It was my first ever new vehicle purchase and Tyler had the patience and social perceptiveness to see what I needed and wanted in a Focus. My only regret was that I did not roll into this dealership under better circumstances sooner. But on the flip side, had my vehicle not broken down I would not have met Tyler and everyone who assisted me at the dealership. This is a very tough situation for me and one that I'll remember for a long time. A lot of lessons were learned and I am very excited and happy that one of them is that people like Tyler exist and I could not have come out with a new vehicle without his help. Thank you to all at the LHM and a big and hearty thank you to Tyler Shupe; you're the man!
I took my Explorer in on a Tuesday with major transmission problems, was given a choice of repairing the problem on my existing transmission or replacing it with a rebuilt transmission with a three-year unlimited mileage warranty (duh, a no brainer!), and it was complete by Friday. I had discussed having some other problems fixed while it was in the shop, also, but they didn't get fixed. No problem, I'll just take it back another time to get these problems fixed when I can. Andy in the Service department was very helpful and knowledgeable. So far, the fix has worked and the transmission works very smoothly.
Wendy Davis helped me purchase my first Edge back in 2008. I skipped her (not sure why) when I got my 2013 Escape but somehow we found each other again and she helped me with my purchase of my new Ruby Red 2016 Edge. She is very personable and easy to deal with. Very knowledgeable and speedy. I'll ask for her again the next time I need a new car. Love her!
We have bought 2 cars here in 6 months. It was nice. Excited for the remodel! It was later evening on Friday when I took truck in for service and they had time - everyone is always very willing to help and answer questions. Waiting room and bathroom facilities could of been cleaner but all in all a great experience.
We needed a truck to tow our trailer. Nic and Jake were extremely helpful, never pushy, always wanting to help us be as happy with our decision as possible. They have us very fair and honest pricing for our trade and accessories right up front. We love our new F-150 and loved our experience with Larry H Miller super ford! Thanks, Ray and Jessica S
Jordan Vigos at LHM Ford was awesome to work with!!!
by R0ckd from DealerRater.com
December 3, 2018
4.3 (326 reviews)
Only good things to say about LHM Ford on 13th south!!! I've purchased vehicles from a few other dealerships, but never treated this well. I left LHM Ford feeling like I got a great deal, great warranty, and a payment I could afford. Jordan Vigos walked me through all my options, had me test drive a few SUV's and was very patient with me. With his help, we worked through the pro's and con's of each vehicle. Once I made my final choice, he introduced me to Chris Hansen the finance guy. He's a great family guy, my wife and I got along with him very well. All and all, it went very well and I didn't feel like a piece of meat in a shark tank. Thanks LHM Ford and thank you Jordan and Chris. You've made the Rock family a happy bunch!!!
Tony, Ken and Mike made a miracle happen for me. I went to another dealership, unfortunately, but came back to open arms and these gentlemen were able to find the truck I wanted at the price I wanted to pay. They went above and beyond for me. I will never buy another truck from another dealer as long as I live in Utah. I am from a Ford family, family members still work at Ford, and we all drive Fords. But to me in honor of my father who bought a brand new 1983 F-100 Race Red, I have kept that tradition up and bought, of course, new F-150's in Race Red. I wanted a V-8. and Ken found one for me with everything I wanted. It is being delivered today for me. I not only feel like a customer but a part of a huge family. Yes I give Ken a hard time for liking the University of Oklahoma since we are both from Oklahoma, but that is what family does. They take care of each and always make the deal right in the end. I will never be able to thank these men enough to get my new truck. But I can say this, I thank them, I appreciate the effort in going the lengths they did and they are considered family, and like people from where I am from, with Old Fashion Values, this dealership has them and will go above and beyond to make the customer happy in the end.
i WENT IN THERE BECAUSE i HAD SET APPOINTMENT WITH MARK. I DIDN'T GET TO SPEND MUCH TIME WITH MARK BUT SPENT A LOT OF TIME WITH SHAWN GOBER. I WENT INTO THE DEALERSHIP KNOWING THERE WAS NO WAY IN xxxx THAT I WOULD BE LEAVING WITH A NEW CAR. BECAUSE OF MICHEAL DOUGLAS AND SHAWN I DROVE OFF THE LOT WITH A 2015 FORD FOCUS, IT HAD 4 MILES ON THE ODOMETER WHEN I TOOK IT HOME WITH ME. THEY TREAT YOU WITH RESPECT, SINCERITY, KINDNESS. WHAT ELSE DO YOU NEED THAN JUST THAT. THANKS SHAWN AND MICHAEL I LOVE MY NEW CAR.
Great support with your service team, Key Fob purchase and All Weather Floor Mats, and the multipoint inspection I didn't know I was getting and it was FREE. Great job.
I???m always a little hesitant about working with dealerships and the ???aggressive car saleman??? but this couldn???t be further from the truth here! Gage was amazing to work with and wasn???t there to oversell us, just get us what we wanted. We were driving down from Idaho so we were impressed to see when we showed up, the truck we wanted waiting for us to test drive it. The truck was everything we wanted and started the paperwork to buy. We were in and out in about a hour or so and heading back to Idaho with my 2016 F150 XLT and it has been amazing to drive since! Thanks agian Gage!
Great quality of service, professionalism, and integrity
by gdawg2018 from DealerRater.com
December 3, 2018
4.3 (512 reviews)
I saw a car and mentioned it to my colleague...who so happen to have worked there before and knows who works there. Power of referrals! And it was Andrew Uribe who I was referred too. I have no reservation in any least to give Andrew a recommendation to any person or persons (as well as the other person that I worked with when I first got there. He was way nice, professional, and when he didn't know something, he was honest about it and asked. That is the way it should!!) Between the two sales people, and Gage, it was way awesome!! Our whole family was there (wife and three kids) and the three people were patient and made the kids laugh when we were signing papers. It made the experience more-the-better to want to come back and just have conversations with them. Being in the business of customer service myself, it is integrity, professionalism, and honesty that gets you a long ways. As much as any sales person wants to make the major big $$ when selling a car, both sales persons were more interested in meeting our needs and answering our questions, than trying to push us in buying the car. Even though we had a car that was of interest to us, we felt comfortable in the whole process. Again, thanks everyone there that was patient with us as we kept you from going home past business closing! All were great! P.S. Thanks also for the Fat Boys in the Customer Lounge! Had a couple while there ;-)
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Vroom (Online Dealer) Review
Vroom has a very streamlined process
by Berk757 from DealerRater.com
December 3, 2018
3.8 (1947 reviews)
This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.
2018 Ford Expedition Limited Review
Fantastic Vehicle!
by Karen VA from Smithfield VA
April 29, 2019
5
This SUV is a dream to drive and rides so smooth. Comfortable seating for 7 and easily accessible 3rd row seating. All the latest technology makes the Expedition easy to maneuver. Gas mileage up around 23 mpg so better than F-150. My best vehicle so far!!
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Vroom (Online Dealer) Review
Best car buying and selling experience I've ever had!
by Rod - car guy from DealerRater.com
November 5, 2018
3.8 (1945 reviews)
I am a car enthusiast! I spend way too much on cars ??? but I work 24/7 and it???s my only hobby. This review will be a bit on the long side, simply because I have so much to say about my experience with Vroom. My wife gets frustrated with me because I talk so often about how amazed I am with Vroom in every aspect! I bought my first car in 1968. Back then I couldn???t afford much, but since about 1979 I???ve purchased some very cool cars. I even bought a brand new Rolls Royce back in 1985. I???ve owned: exactly 10 Mercedes, Jaguar, Ferrari, Audi R8, BMW, Range Rover and several others. So when it comes to dealing with car dealerships, I feel like I???ve become rather expert ??? AND a huge skeptic of car dealerships!!! When you buy a high-end car, you lose SOOO MUCH money, as soon as you drive it off the showroom floor. So the last time we purchased cars, we decided to purchase nearly-new cars with very low mileage on them. We bought an Audi R8 and a Mercedes SL63. And it turned out GREAT. No regrets. So now it was time to sell those cars and buy two more. I happened across Vroom.com in my Internet search, and found the perfect cars for both my wife and I at the same place ??? Vroom.com. The cars are nearly identical to the same cars we???ve been driving, but just newer. A 2014 Audi R8 and a 2014 SL63 ??? both with about 3,500 miles on them. Even the same colors as our previous cars. I got bids from several companies to sell our cars to. Vroom offered the highest amounts on both of our cars!! And it was FAR easier to sell to them than any other company. Unbelievably simple! And the prices for the newer 2014 cars was extremely fair. I flew out from South Orange County, California to Vroom to look at and drive both cars. Vroom picked me up at the airport and brought me back to the airport. I was extremely impressed with Vroom and their showroom. And without exception, every single person I???ve spoken with and dealt with at Vroom has been not only helpful and enthusiastic, but GENUINELY concerned about making me happy. Even after the sale they keep contacting me to see how I???m doing and to ask if there???s anything that I need. They got me great financing! Less than 3% interest rate. I had no clue that you could do that with a ???used??? car. No other buying or trade-in experience I???ve ever had comes even close to how great, simple and fast this was. Oh???and they shipped the cars from Texas to us at NO CHARGE, and picked up our two cars at the same time. And the nice young man who delivered the cars was fabulous. He was so very, very careful with our cars. And not only do they have their guarantee ??? I believe you have a week or so to drive the car, and if you don???t like it, they will take the car back. They even told me several times (even after I???d purchased the cars) that if for some reason we decided we did not want the cars, they would come pick them up and truck them back to Texas at NO COST to use. Unbelievable!! Well, my wife is now also so impressed that she no longer is frustrated with me for talking about Vroom so much, and telling all my friends. In fact, I???ve already asked Vroom to look for a car for my daughter. I now would not think of getting her car anywhere else than Vroom. I mentioned before that I???m a skeptic when it comes to car salesmen and dealerships. So if I was you reading this, the first thing I???d wonder is, ???Why is this guy writing this review? Are they paying him???..???? Well, I don???t know any of the people at Vroom. I spent so much time on this review simply because I believe that when people deserve credit, and they treat you so nicely, you should reciprocate and sing their praises. My name is Dr. Rod Kurthy. I???m a dentist and I own a dental products company in Southern California.
2018 Ford Expedition XLT Review
Top of the line SUV for what you pay
by Dm@Xi84 from Cookeville TN
April 2, 2019
5
For what I’m paying the 2018 (and on) Ford Expedition is incredible. The performance the look (interior and exterior) is awesome. This thing continues to surprise me. It beat the Cadillac Escallade in a video I watched recently in almost every category!
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Vroom (Online Dealer) Review
Wonderful experience
by Beatz12 from DealerRater.com
December 3, 2018
3.8 (1945 reviews)
I was referred to Texas Direct Auto/Vroom by a good friend and I???m glad I decided to go with them for my car purchase! I initially got Billie as my car sales personnel, but she seemed to be very pushy and just aiming to make quick sale; which is something that made me very uncomfortable. After speaking with her for a while I advised I would give her a call back to speak with my financial advisor on proceeding further on this process with Vroom. When I called back I got a different agent that saw in the system that saw I was talking to Billie and advised me that she would give me a call back in 5 mins, well 30 mins passed and I called back upset because I did not hear back from her after she ran my credit and didn???t like the fact I wasn???t trying to put 2500 down. My credit score was excellent I had a 740, but I didn???t have enough credit history she said is the reason why she kept asking me to put so much money down on 23k 24k car. The last time I called upset after not hearing anything from her a gentleman by the name of Shannon Humbles answered and I advised him that I did not want to work with Billie anymore because she made me feel very uncomfortable and I felt like she didn???t personally care about helping me through the process of the purchase. Shannon is an ALLSTAR!! He went over and beyond the call of duty to help me make this purchase!!! 7 days later my vehicle sits in my parking garage and I love it! The process was so easy to purchase, I had to put 1500 which is the standard, instead of 2800 that???s Billie was demanding that I put down! Please go with Vroom! I saw a couple bad reviews and I know every process has its flaws, but I???m here to tell you, they work! They are a very good company and I look forward to making another purchase with them for my girlfriend???s Christmas gift! Thanks Shannon and Vroom!!!!
2018 Ford Expedition Limited Review
It’s allwright.
by The frung from South amboy nj
March 29, 2019
3
It’s nice.a lot of money for this suv but what vehicle is cheap.if it is reliable then it would be worth the price. After all it a ford .?
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Vroom (Online Dealer) Review
Pleasant Experience
by BobbyR1010 from DealerRater.com
December 3, 2018
3.8 (1947 reviews)
I will say that I was a bit apprehensive after reading some negative reviews; but due to the volume that this dealer ships out, I can only assume that poor experiences are a small percentage of their business practice. I visited Vroom???s website in the evening and decided to purchase my wife a Cadillac SRX. Within minutes I received a call from a sales rep. Within an hour of that initial call, he collected my $500 ???hold fee??? that was later applied to my down payment. The following day, my sales rep called to inform me that financing was secured, even with blemished credit. (Required an additional $600 down payment which I had wire transferred). 3 days later, I received my contract via FedEx, completed it, and shipped it back. Once they received and reviewed, I was sent an email with an expected delivery date. From start to finish, the entire process took 10 days, and we received a used Cadillac SRX in EXCELLENT condition. The interior was spotless. The exterior needed a wash, but it was understandable because the car was shipped from Texas to Florida. I have already recommended this service to others, and will likely use them again. *Car does come with a 60 day temp tag, and I have not heard back from Vroom about acquiring my actual registration and plate. - However, I believe that I still have a couple of weeks left on the current tag.
2018 Ford Expedition Platinum Review
I love the Expedition
by Expedition Luv from Ormond Beach, FL
March 16, 2019
5
I traded in a 2016 Platinum Expedition for a 2018 Platinum Expedition. I was absolutely blown away by the difference. This is like driving a Lexus. The fit and finish are perfect, super quiet ride, every gadget you could want and then some. It is a tremendous value for the luxury you get. You have to test drive it to believe because I was skeptical as well. could not believe the difference.
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Vroom (Online Dealer) Review
Premium car, premium service
by m.glassen from DealerRater.com
December 3, 2018
3.8 (1945 reviews)
Vroom personnel were thoroughly professional and I received great value in my trade and new car. I took my car to the local dealer for a through inspection upon free delivery. (Vroom offers a 7 day free return policy.) The BMW service manager told me my 2015 X3 Xdrive28i was in such good shape, it would qualify as a certified per-owned on their lot. I easily could have paid $3K more for the car than I did from Vroom.
2018 Ford Expedition Limited Review
Love the room that it has!!
by Hailey from Hessmer la
February 25, 2019
5
Love the room it has couldn’t ask for anything better it has everything we wanted and needed! Thanks to Kermit for getting us in it.
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