New and Used 2020 Ford Expedition for Sale in Grand Prairie, TX

I'm not accustomed to purchasing pre-owned vehicles, but I love my (new) 2014 Ford Explorer Sport - just love it. But inside of 5 weeks since I purchased my Explorer, the service I received both times just blew me away. They obviously have a focus on providing outstanding customer service. Darrell Casey went out of his way this morning. They have a customer for life in me.

We came to Grand Prairie Ford to look at a used Ford F1 50 Pickup. We had a great experience and ended up purchasing a beautiful 2011 F150 truck. Our salesman, Andy MCFarland met us at the front door with a firm handshake and a friendly smile. He stayed with us throughout the sales process and helped us in any and every way possible. He answered our questions and was very knowledgeable in the process. This is my second truck that I have bought at Grand Prairie Ford, but it won't be our last. Thanks everyone at Grand Prairie Ford. Especially Andy, Darrel, and Ross. Laura will be back in a couple of months to get her new Ford. Ron Sykes 7/1/2016

I had been shopping around for a specific car I've wanted for a while. Sadly I went through a divorce recently so I wanted to make sure I could secure financing before just "coming in to talk." I filled out tons of online stuff getting calls from everywhere with the usual dance we all hate. Was about to settle for a car and minutes away from signing Bo Bosuro called me to say I was approved 100%. Instead of a V6 3.7, I arrived to find my 6.4 V8 392 with 39k less miles at the same price. Jeff Warfield was excellent. Very professional and low pressure...relationship oriented thinking long term as all sales pros should. Finance manager Mr. Woodard took a complex financial profile and found a way to make it work. He was very fast in processing my sale. Usually you spend all day buying a car. I was in and out in 90 minutes with a huge smile. I recommend Don Davis Auto Group with the suggestion you seek out: Jeffery Warfield-management Bo Bosuro-sales Willie Woodard-finance

On 11/30/17 Wednesday I was faced with a hardship and dilemma No parent should have to go through. I purchased and co-signed for my child a vehicle. After 3 months he decided he didin't want it. So I made the car payments in order to keep my credit in good standing. My family was helping me and did so for 12 month until they themselves fell into financial hardship. I tried to find another avenue and the only alternative was to bring the truck back for Repossession. See I believe that I am a good Christian woman and always trying to do the right thing. I'"m 56 years old and disabled so I understand how important we should all strive to do right in life. I wrestled with this for 2 weeks. hoping something would change, I prayed and asked God for a sign a Miracle. I walked in and asked to speak to someone regarding a Repossession. This was the most humbling experience and I was overwhelmed and very embarrassed to be going through this, This gentleman was very gracious to listen and encouraged me by saying I have paid off cars and my credit was fair and that I needed to know, and I did know it would Ruin me for years down the road. My mission was to take the Hit and deal with my Mistake, Nino was kind enough to remind me at my lowest point that No one deserves to be punished for trying to do the right for our children.. So he said give me a little time to see what he could do. At that point I just thought , I can't get into a contract I just needed a way out . I was trying to hold onto what little bit of Hope and dignity I had left. I left feeling that tomorrow just turn in the truck and He wouldn't call, It was 7 o'clock that evening when he called. I thought he'd gone home it was past 6..I stayed in prayer all day and waited for the 13th hour when it's the last bit of Hope you hold onto.God's promise. He called asking me about a used car, I told him I couldn't afford more than this amount. He kept trying,.. He kept my credit in good standing, No REPO' and sold me a 2014, A 7 yr. upgrade then my 2007 Jeep. Thank you God for My Miracle and for Nino Castillo. Mr Davis , Sir you should be honored to have such a dedicated employee and Finance Manager who not only took the initiative and emulates such integrity to his job but mostly to his customers. and your Company name # blessed . I love my new jeep!

Dakota R had the best customer service and also gave me a lot of information for my vehicle i am looking at when i am ready I’ll be buying from him !

Great coustomer service no hassle . Smooth transition

Great service. Didn’ Have to wait long for the repairs to be completed.

Purchase experience was absolutely perfect! Bottom line price was as advertised - no surprises whatsoever. Offered fair trade-in value showed great patience and flexibility in dealing with its out-of-state electronic title. AND they managed to secure a significantly better interest rate than the extremely competitive rate I had secured through my credit union. If you are in the market for a new Ford and appreciate an honest and straight forward / no nonsense approach, this is the dealership for you!!

We were not able to come to an agreement, my trade wasn’t worth what I had hoped, but the experience was amazing. I am selling my car myself and will be back to buy the vehicle I had found at the dealership.

“You guys have been amazing! From Josh Moore and all of his help trying to find the right truck for me, to Bob in service. My experience here has been perfect!”

I cannot say enough about the great service I received at Grapevine Ford. Laura Benevides had my repairs done quickly, and was great at keeping me informed on all aspects of my service. She was very knowledgeable and friendly on the phone and in person. Laura reminds customers of what good, reliable service SHOULD BE like everywhere. Thank you Grapevine Ford for everything, including hiring Laura Benevides!

Grapevine Ford Lincoln has been one of the best places I've been to when getting my car serviced. The facilities are great and inviting. The staff is super helpful and consistent on making sure you're happy with the end result. The two service advisors thats helped me was Alfredo and Lauren. They both are super helpful and just plain friendly. Whenever you go, try to get one of them to help you out. You won't be disappointed.

Once again I've been extremely satisfied with the service and especially the Professionalism of Aaron McBride in setting up this appointment and keeping me informed as the service progressed while I waited in the cafe area.

This was my first visit to AutoNation Ford. Easy and painless. I set an appointment on-line for a 30,000 mile check up and service for my vehicle. Met my Service Adviser, Jerry Fisher. Mr. Fisher was helpful and attentive. Kept me updated throughout the visit. The appointment was for 1pm and I was out by 2:30pm. Everything that I asked to be done was done. A couple of things I requested, transmission fluid change and tire rotation was not. The items were checked, but deemed not necessary at this time. Fluid level and condition was fine and tire wear was not sufficient to warrant the tire rotation. Saved me a few dollars on the visit. That is always a good thing. Told Mr. Fisher I appreciated his help and expertise and that from this point on, whenever I come in for any service issues ... emergency or routine ... he is my point of contact.

We don’t live in ft worth our daughter recommended automation south. Transmission was locked up had to towed. Jerry met us and listen to our problem. Being Friday he said a technician would get on it in the morning. It was ready by 11am. Received a call on tues from jerry to make sure everything was okay. Appreciate the call back.

Great group of professionals and they really get the job done. This was definitely the easiest car buying process I???ve ever experienced! Jerry has the knowledge and expertise that makes a great salesperson. Finance was smooth and fast. Give them a try, I promise you won???t be disappointed. 🙂

It was an absolute pleasure working with Sam Rushing and his team. I inquired about a new 2016 F-150 Lariat 4x4 online. Sam contacted me within minutes and was extremely knowledgeable. Soon after speaking with Sam, I took the short drive out to Town East Ford from Dallas. Sam was able to have my Trade appraised very quickly and I was offered an amount well above fair value! After working out all the details, I was driving my new truck home that evening! I have to say that this was one of the easiest, most pressure free and enjoyable buying experiences I've ever had. Sam's level of Customer Service is unmatched. He made the whole process very comfortable and puts you at ease in a situation that can be very stressful at times. It was also very nice to have a salesman who truly enjoys his job. You can tell that Sam is genuine and really has a passion for selling Ford cars and trucks. His positivity is infectious!! I wouldn't be surprised to see Sam as the next New Car Manger! Maybe even the GM at Town East Ford in the coming years! I also had the pleasure of working with a few other people I would like to mention. During my time with Sam, he had a trainee that was shadowing, his name was Johnny, aka "Tiny". Tiny wasn't so tiny, he also made a very large impact on my experience. Tiny was only a few weeks into his new position at Town East but he could have easily fooled me. He had a very professional and welcoming vibe to him. He showed true interest in getting to know me as a person rather than just a car buyer. He too also had a very positive attitude and strong focus on Customer Service. The last person I would like to mention is Mr. Ozay Jones in the Business Center. Mr. Jones handled all the organizing and finalizing of the finance for my purchase. He too was a great example of excellent customer service. He took the time to listen to my needs as a driver and made appropriate recommendations to help extend the lifetime of my new truck. Mr. Jones also made the "Paperwork" section of purchasing a new vehicle smooth, easy and a quick. Overall this was an absolutely wonderful experience. I will be taking all my future business to Town East Ford. As a local business owner myself, with over 200 employees, I understand the importance of having great people on your team. People who truly believe in making the customers experience the best it can be. People who make it look easy and unscripted. Town East Ford has succeeded at this with these 3 gentlemen. Thank you to Sam, Tiny, Mr. Jones and Town East Ford for the wonderful experience. You WILL see me again.

Scott Alter and Don Randall were great to work with... they help me diagnose the noise issue with my 2015 F150 and got the problem fixed within one day. Couldn’t be happier to know those two and would recommend any service needs to AutoNation.

I'm a "Ford" guy--I only own Ford vehicles. I bought my 2006 Ford F-250 from this dealership 10 years ago, and I' leased two PHEV (Plug-In Hybrid Electric Vehicles) back in 2013--a Fusion Energi and a C-Max Energi. The lease on both cars was due to end, and I approached Lynn Self in late Dec 2016 about replacing both vehicles. Lynn worked with me and let me know when my desired vehicles were available--2017 Fusion Energi and C-Max Energi. I came in, ran the numbers with Lynn and the sales manager (Brian), and closed the deal with the business manager (Dwight). Overall--the whole experience was very positive--and the key element (in addition to a quality Ford product) was Lynn Self. He is a dedicated professional who demonstrated every behavior you'd like to see when dealing with another person--engaging personality, knowledgeable about the products, expeditious in completing the paperwork, and considerate and caring in his personal interactions before, during, and after the sale. I'd highly recommend David McDavid Ford, and especially Lynn Self!