Used 2020 Ford Expedition for sale near Rochester, NY

This dealer has a Great Service Department and great personnel. They always take good care of me. Please do not make me use 25 words. Enough said!

2020 Ford Expedition was purchased Feb 2020 (Springfield Va). I started having transmission problems Jun 2020 (15,000 miles). I informed my service representative what was occurring during an oil change and she informed that she would have a transmission specialist look at it. I was given the all ok and l departed, but my transmission is still producing a rattling sound and it buck's when l go from park to drive, also when it changes gears it slips from time yo time. This is my Fourth new Expedition and l have never experienced anything like this. I have made 4 request that they check my transmission and it has always come back (No problem). Oct 2022 l received a call from the service department stating that my truck hadn't been in over a year. I indicated to them that l was last in for an oil change with them, April 2022. Not only did they not have records showing my oil changes, but they didn't record any of my complaints about my transmission. I took my truck to AAMCO and they indicated that it was an electrical component ( brains of the trans) that was faulty and that l needed to return to Ford to repair. I attempted to have this resolved before my warranty expired and now l have no warranty on it because l'm at 95K miles on my truck. I know that there is a recall on 2015-2019 Ford Expedition for faulty transmission gear box. I'm experiencing the exact same issue with my transmission. Vin #1MJK1JT8LEA27351 Model: XLT Max Grey

I worked with Joey. Honest wonderful guy. Couldn’t be happier with my Tesla. Really did feel like I could trust him, no xx, out of there quick with my amazing new car

Overall I do love this SUV. great driving experience. Latest electronic features are a benefit. I did have to turn off the out of jane detection, too accurate. My one complaint is that the console has a fault, I call it a missing piece. I have lost two disability placard because I placed them on the flat part and both skided into nonoland. There needs to be a stop of some kind.

It went well, but I didn?t get what I wanted for my trade in. Good place to shop for new vehicles. Reputable dealership. I was very satisfied with my purchase.

This car is so roomy and I feel like im driving my living room around. A great smooth ride. Ford truly knows how to build great trucks.

I worked with Jake Thompson and if there was any heavy lifting to do during the sales process, he did it. It was no doubt the easiest purchase of a car that I have ever made. Thanks Jake!

This car has comfort combined with lots of room. It has great gas mileage and has been very reliable. It is the best car I’ve owned.

This was my second year in a row doing business with AutoNationUSA-Katy, and it turned out to be even better than the first year. Our salesperson, Jeremiah Ragona, was personable, extremely knowledgeable, and (according to my grandson) even fun to spend time with. The car I ultimately picked to purchase was a bit of an unexpected choice, but one that my wife was quite happy with. Big ups to Jeremiah and the AutoNationUSA-Katy team for a very satifying car-buying experience.

This car has all the new technology. I been wanting this suv for long time especially the stealth package. Love this car!!!!!!!!!. Can't wait to get the wheels and tire that I want

The customer experience at Duval Acura is always superb! I am always greeted with a friendly smile, kindness, patience, and prompt service. The team members go above and beyond to communicate any information relative to my car services or necessary repairs.

Overall, Vandergriff Chevrolet service dept. did an excellent job on my repair. With an extended warranty, the repairs cost nothing. But if I do critique anything, is the trying to get me to spend $1,200 in new battery cables. There was nothing wrong with them.

Had the pleasure of dealing with Joseph (salesman) & Marcus (finance manager), from start to finish the process was simple... everything promised (best deal ever) was received.

This was the best buying experience I have ever had. Jackie was extremely helpful and not pushy in any way, I will definitely buy there again.

It was absolutely fantastic! My husband and I were greeted by Omar almost immediately after we walked in. We knew exactly what we were looking for and had a vehicle to trade in. He quickly got our truck in line for appraisal and grab the keys for the truck we wanted to buy for a test drive. He made the whole process quick and easy! On the financing side, JB was awesome to work with. He talked through all the warranty options and listened to our feedback from past poor experiences. It was great! Ultimately, he convinced us to add a few of the warranty options. He was never pushy but asked the right questions to show us the benefit and value it would add. We will absolutely be back in the future for our next vehicle!!

Great servicer and showed me the car I wanted. Did not try to sell me models I did not ask for.

Just a general interest in a truck- sales provided excellent information and did a little extra getting me some pictures prior to them being posted on line. NOTE: The very poor ratings were recorded because there was not an N/A option.

Our salesman, Trevor, was outstanding. He was genuine, patient, and listened. Trevor is not your typical “car salesman”! Corwin provided the best price in town and the transaction was quick, easy and smooth.

I have no problems with the dealership. My mother purchased a Ford Mustang in 2006. This have been the only place it’s ever been for services. The car had a few problems of shutting off on its own twice two consecutive times when it had few hundred miles on it. Had an alternator replaced two years after that. While under warranty paid for it. Fast forward years later by 2013 2016 I had some belts replaced and they were replaced in the wrong manner they were crossed over my water pump hose as I drove it home I saw steam so I took it back up to Mullinax to tell them what the problem was. They said all kinds of fluids damaged the entire engine by spewing out. So it had to be replaced and it would no problem replacing it because it wasn’t my fault a mechanic negligence. So I wasn’t offered a newer engine for my troubles I was offered a used one don’t no how used it was. Probably About 2years from that the heads went out on the used engine. I proceeded to ask why should I pay almost 2,000 for something that shouldn’t be my fault an the engine I have not so old well atleast I thought and I was told that’s the only time they can honor that it will be on them. Of course I feel it should be an I shouldn’t have any type of issues for another 100,000 miles for my car to be an 07 I have about 109,000 miles on it I drive it to keep everything basically flowing and not rust or anything an I do understand somethings will go bad. I’m a dear customer and I tell Plenty of people to shop there if they have or not i put Mullinax up highly. I financially would love to get a truck from Mullinax one day. I have a friend a salesman’s there. Now I have another concern I took my car to be check out at Mullinax a a little time back months ago ,cause something causing my battery to go dead an my wiper motor went out so I purchased a wiper motor an was about to put it in myself but I don’t want to do that if my battery going dead for some odd reason. If I have a Ford an now my car is in the category of being a used car I was told from the service tech the mechanic couldn’t find out the issue. This suppose to be Ford dealing with a Ford vehicle. No recommendation or anything. So I’m stuck on finding a 2nd 3rd party. It shouldn’t be that way.

UPDATE: After my initial review on May 29th I was contacted by Service Director Jamal "LA" Clark on Jun 4th regarding the back-ordered brake parts for my GX550 Overtrail. Although they still did not have an updated ETA for the brake replacement parts to fix the squealing, Lexus authorized him to offer me a Temporary Resurfacing of the Rotors to help quiet the brakes in the meantime. Before I could schedule the temporary fix, the service director notified me on June 16th that the parts for the full repair have arrived and I am now in the process of scheduling the permanent fix with Scott Banta. I'm very satisfied at this point and appreciate the extra steps the dealership has taken to resolve the issues in a timely fashion.

Excelant customer service from Jospeph Santiago. Kept me informed about the oil change, and was very happy with his service.

Scott was a great salesman!! Would recommend going to Scott if you are looking for a new or used car!

Amazing place to buy a vehicle. They?re informative, motivated, caring and ready to help in any way possible. I?ve gotten my last 3 vehicles from them and I don?t see why I won?t get my next 3 vehicles from them.

The I talk with was very Profession And knew what He was talking about, very Focus., smart guy