How Kaelin Trice handled my "HOT, no A/C" problem.
November 5, 2018
I used to sell new and used cars, so I know firsthand that dealerships get many more complaints than they do compliments. I live in Maryville, TN, and in this hot weather, my A/C was out. I called the dealership the day before, and was told the service would be between $32-64. When I walked in the service dept. (on June 29), I was told $139.95. I explained my situation to Kaelin Trice. He checked into the problem and verified that I had been told the amount, but the girl misunderstood me. Kaelin said he would take care of the problem. He was very courteous, professional, and kept me up to date on what was happening. When my service was done, the total bill was $49.85, and Kaelin even had my car washed at no extra cost. In this day and age, I find it rare to deal with a professional person who seems to be "on my side", and who has my best interest in mind. Kaelin Trice is one of those individuals.