2016 Ford Explorer for Sale in Des Moines, IA

They were kind, courteous, and easy to work with. Steve stayed late to make sure we were well taken care of. One area of improvement is to make sure owner’s manuals are in the vehicles.

I bought a 2016 used vehicle in a matter of hours. They gave me a great trade in, a great finance rate and a great deal on the vehicle.

If you are in the process of buying a vehicle see RyanRaker. He will make sure you get the the best deal possible .

Will definitely be going back in the future! Received excellent service!!!

Treated well and fast service while I waited in the waiting room.

We were told our truck would be washed but it wasn't. Otherwise service was good.

It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.

All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.

First time buying online...

As a mechanic of many years I have been to more car lots than i care to remember helping others pick a car, when I say this dealer stands alone I am not exaggerating, here is my experience and you be the judge. After researching a couple months on the Lincoln I wanted through various sites I decided this dealer had one that interested me so I sent in an application online. Now life has been hard on most of us, so like others my credit score doesnt reflect the hard working responsible person i truely am, and I had expectations of a long search with many pitfalls. I was called by a gentleman named Tom who wanted to know if i had a certain car in mind, of course I already knew the exact one i wanted so I told him and he asked me to come in the next day for a test drive. All the usual things you expect when you open that door to salesmen. I arrived the next day early to have a look and get my first no of the search, Tom brought up the car and while i was on my test drive he checked over my trade in which i already knew wasnt worth much in resale value. I came back and had a seat with him, the atmosphere was relaxing and we carried on an nice conversation as he gathered the information needed for finance to check me out. At no point did I feel pressured or really even feel like i was being sold anything. A couple hours passed while I looked around the showroom at beautiful 1950's Styling, neon signs, old style gas pumps, a coke machine that vended real glass bottles, which Tom showed us as he provided a free coke, even a vintage corvette relaxing in the corner. Tom suggested that Kenny could be busy for awhile trying to find financing for me as he was receiving declines so far and we thanked him for the efforts and left as I expected the case would be. A couple hours passed and my phone rings, as I pick it up and see who is calling I made the comment to my girl, here comes the no. Kenny was on the other end when I answered and told me he had tried many places and I was approved for the loan, huh wha ?? Umm shock fades and I ask ok when can I finalize the deal. Within two more hours I was out and enjoying the new car. If you have been keeping track, thats a total of 6 hours from start to finish. Later when looking at the series of messages sent to me by credit karma I can attest to the work Kenny put in to get me approved as the list of credit inquires was numerous. Most places would not have gotten me approved or pushed for a cheaper car, more down payment, a co signer or simply said no and moved on to the next customer. If you see a car you want from this dealer do yourself a favor and stop in or call or send in an online application, This dealership is the one you have always wanted to deal with and never found.

Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.

Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.

I was shopping for a pick-up, stopped into two dealerships and looked at their F-150, saw a advertisement from Granger Motors a lot less money for their F150. So stop in talked to Bill McAtee about an F-150, he bet the price of the other dealer, so I drove off with a F-150, no pressure to buy, it was great!!

I traded my current vehicle for a new Ram 1500. This is the third vehicle I have bought here. I have tried other dealers and have walked out more than once after getting frustrated with the games they play. Granger has always given me a great offer the first time and I never felt taken advantage when doing a deal. The whole team was friendly and accommodating. Love the new Ram!

Have been looking on line for quite sometime for a new truck. Found one at Granger's website that I hoped would have what I wanted. Went and looked at it and took for a test drive and decided it was the one I wanted. After that John took care to get us lined up for financing and it was smooth sailing from there. Took home that night

This place was fantastic from the time I walked into the door and until I walked out with my new car. I will definitely be returning to this place for future purchases. I’ve nvr met such caring individuals and don’t pressure you. I will be referring all my friends and family who plan to purchase a new vehicle to these guys. Thanks guys for everything!!!

From the moment we walked in we had great service. Brad Baker was the awesome guy we dealt with. He worked with us to see what was right for us and get us into the perfect vehicle. We test drove a Highlander and fell in love. Brad explained different features with us so we knew what we were getting for our money.

I am 73 years old and a widow. I bought my first car at Stivers after my husbands died from cancer. I live just down the street and it is very convenient for me. I love that convenience but what I love even more is that I feel so comfortable bringing my car there. I know nothing about a car and I have said to them....I think I need ____ and they check things out and say "You are not needing that right now" They are HONEST with me and I as an older person love that I can trust their judgment for me and my car. I always go in and visit with the salesman when I am getting my car worked on. I mentioned that Matt wasn't in and was told he was attending the Golf Classic that was in town. I mentioned how much my brother and his wife enjoy golf and Kyle gave me two VIP passes for them to go that day to the tournament, and they loved it. I in turn took over Chocolate Chip Cookies. I love the relationship I have with the people that work at my Stivers. The other day I stopped because my Navigation wasn't working and it said something about a card....one of the guys came right out and check and the card had popped out he showed what to do if that happens again. Service with a smile and so much more. I wouldn't shop anywhere else....

Excellent selection of quality used vehicles. Priced very fairly, but low-balled big time when wanting to sell them my current vehicle to the tune of nearly 20% below KBB trade-in value.

A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.