Used 2020 Ford Explorer for Sale in Frisco, TX

We were looking at a used minivin that we found online. We had to come from out of state, so Jeff Hall took my parents to look at it on a Saturday, and when they gave it a thumb's up, we made the drive in the next day. Jeff was outstanding and fair at every turn. No weird "used car salesman" nonsense. Every person we dealt with treated us fairly and everything was straight-forward. No under-handed dealings EVER, no pressure, and therefore, no buyer's remorse later. The price was the same over the phone as when we arrived -- no surprises. Even though it was a used car, they did everything to have it as nice as one of their new Lincolns. It was detailed and given a thorough inspection. I would definitely recommend them and if I ever buy from a dealer again (we always buy used), I would head there first.

Our salesman , JClay, was friendly, unrushed, knowledgeable and very helpful. He was able th present us with multiple plans for purchasing or leasing the vehicle, so we could choose the one that fit us. The process was informed, smooth and comfortable.

Melvin only been at the dealership a short time but you would thing longer because he knew what he was doing and I also like the v.i.p style when he pick me up at the time I did not have a car one thing I really like about Melvin and this is so important when dealing with customer is patient he had to much he has enough to give others he work with!!!

Service was excellent. One another issue, James wood called me few weeks ago and said they would put me in a 2016 ( i have a 2014 now)truck for the same payments I am making now, I thought that would be a good deal so I went in and they said they could not do that, don't know why they would call when they could not honor it.

Had a problem with my infinity jx35. It was pre-owned so I only wanted to see what the problem could be & the repair cost. Can't say enough about the amazing service &the courteous people at Sewell Infinity. Ryan Cox is just the the best! I recently purchased the suv & he informed me there was no charge for the repairs. I've told everyone the reputation Sewell has is well earned. Thank you again and as your commercial states I'm a " customer for life". Nora Hale

We were not able to come to an agreement, my trade wasn’t worth what I had hoped, but the experience was amazing. I am selling my car myself and will be back to buy the vehicle I had found at the dealership.

Sheena represented Randall Prestige well. She took care of us, we had fun, and a lot of people got to drive the fabulous Ford cars. So many people were impressed with Ford. It was an amazing experience. Sshe spent ALL day with us to help us fundraise for Garland High School DECA. Prestige is donating $4200. Thank you. You are helping students in your community attend DECA conferences for competition as emerging leaders in business and marketing. We are thrilled and grateful.

“You guys have been amazing! From Josh Moore and all of his help trying to find the right truck for me, to Bob in service. My experience here has been perfect!”

Dakota R had the best customer service and also gave me a lot of information for my vehicle i am looking at when i am ready I’ll be buying from him !

It was an absolute pleasure working with Sam Rushing and his team. I inquired about a new 2016 F-150 Lariat 4x4 online. Sam contacted me within minutes and was extremely knowledgeable. Soon after speaking with Sam, I took the short drive out to Town East Ford from Dallas. Sam was able to have my Trade appraised very quickly and I was offered an amount well above fair value! After working out all the details, I was driving my new truck home that evening! I have to say that this was one of the easiest, most pressure free and enjoyable buying experiences I've ever had. Sam's level of Customer Service is unmatched. He made the whole process very comfortable and puts you at ease in a situation that can be very stressful at times. It was also very nice to have a salesman who truly enjoys his job. You can tell that Sam is genuine and really has a passion for selling Ford cars and trucks. His positivity is infectious!! I wouldn't be surprised to see Sam as the next New Car Manger! Maybe even the GM at Town East Ford in the coming years! I also had the pleasure of working with a few other people I would like to mention. During my time with Sam, he had a trainee that was shadowing, his name was Johnny, aka "Tiny". Tiny wasn't so tiny, he also made a very large impact on my experience. Tiny was only a few weeks into his new position at Town East but he could have easily fooled me. He had a very professional and welcoming vibe to him. He showed true interest in getting to know me as a person rather than just a car buyer. He too also had a very positive attitude and strong focus on Customer Service. The last person I would like to mention is Mr. Ozay Jones in the Business Center. Mr. Jones handled all the organizing and finalizing of the finance for my purchase. He too was a great example of excellent customer service. He took the time to listen to my needs as a driver and made appropriate recommendations to help extend the lifetime of my new truck. Mr. Jones also made the "Paperwork" section of purchasing a new vehicle smooth, easy and a quick. Overall this was an absolutely wonderful experience. I will be taking all my future business to Town East Ford. As a local business owner myself, with over 200 employees, I understand the importance of having great people on your team. People who truly believe in making the customers experience the best it can be. People who make it look easy and unscripted. Town East Ford has succeeded at this with these 3 gentlemen. Thank you to Sam, Tiny, Mr. Jones and Town East Ford for the wonderful experience. You WILL see me again.

I spent hours researching for the perfect truck (and ultimately the perfect dealer), and a big part of that was working with Ranger Oppert who happily & patiently educated me over several hours of phone calls, on the various options, packages, pricing and ultimately finding me several options right in my sweet spot. Meanwhile I visited several other lots looking for the perfect truck and dealer. I ended up right back to Town East Ford where I felt like the team listened carefully, handled me patiently and with expedience. I'm one that enjoys the back and forth of settling on a fair price for the new truck and my trade. Negotiations ensued with Ranger Oppert with timely and gracious support from Gerald Whittington and ultimately Andrew McWilliams stayed late and got us to a final deal. Once the deal was agreed finance team member Jason Clark was quick, and patiently accommodating a last minute change on my part. Thanks to the great team at Town East Ford. Looking forward to my new truck and my new relationship with this dealership.

My Service Guy always gets me in & out SO fast!!! And is always very thorough going over everything with me after Tech completes the job. I know they treat everyone as good....but I do feel special & important when I pull in drive, Randy ???Always??? greets me with a smile & the ???No wash??? cone in his hand. 😁 And seems like I ???never??? have to wait long. Love this Toyota Dealership. Thank y???all ~ 🖤3🖤 P.S. plz, just don???t ever let my Service guy go. I was assigned to one at the beginning....bad experience for me & I wasn???t a very happy camper. You don???t schedule an appt. w/a customer and then ???not be there??? when we show up....on time!!! It???d of been one thing if I was late for my scheduled appt. But then came Randy stepping in to fix things. I then told him I did not want ???any other??? Service person helping me, other than him!!! My Baby Cam is 1 yr & 3 mos old & Randy has taken ???gr8??? care of me & my Cam the entire time. Let???s keep it that way plz ~ 👍🏽😁