Used 2020 Ford Explorer for sale in Frisco, TX

I have been in the process of shopping for my new F-150 for a few months now. I was pretty set on exactly what I wanted, and the discounts that were applied did not leave a ton of room for negotiation. What my purchase ultimately came down to was the level of service that I was provided. Being a long time sales manager myself, I take customer experience very seriously. One of the dealerships that I was working with lost my business completely by not respecting my time, and ultimately providing what I would call a terrible experience. From the moment I began working with Pete Restivo, I knew that I wanted to make my purchase with him, and do business with Five Star Ford. Each time I stopped by, I was treated well by everyone that I interacted with, my time was considered, I never felt pushed to make the purchase, only supported in getting all the facts to make the decision. I do not leave a lot of reviews, and take it seriously when I do and I would absolutely recommend Pete Restivo and Five Star Ford to anyone interested in checking out a new Ford.

I reluctantly traded in my 2013 Taurus for a Ford Edge in 2017. I considered this a downgrade in comfort and luxury. I had decided not to go with the Explorer at that time because of the lower fuel economy. When the 2020 Explorer XLT came out, it had a highway rating of 28 MPG which was the same rating I was getting from the Ford Edge. My Ford Taurus always surprised me with its excellent fuel economy. I could get 32 MPG easily on long drives. The Edge would give me 26 MPG on the highway and about 18 MPG around town. The 2020 Explorer is so much more comfortable than the Edge. The kids love sitting in their own chairs. They have plenty of space and when they start getting on each other's nerves or my wife's, they can easily split up with one of them sitting in the last row. I have managed better than 30 MPG on long trips with the Explorer. My average driving comes in at 25 MPG. I have had no mechanical problems with the Explorer what-so-ever. I now have 20,000 miles on it. I got the towing package which has really turned out to be useful. I use it to carry bikes with a hitch carrier. I have rented a U-Haul traller on several occasions instead of renting a pick-up truck. It is only $20 per day to rent a tailor. I really enjoy the Android Auto feature. The major complaint that I read on the Ford Explorer is that they claim that the shifting is not smooth or that the car is noisy. I find that the car rides very nicely and is very quiet when you are on the road. The 10-speed transmission is obviously going to be doing lots of shifting to get you up to speed. That is a lot of gears. Those gears are the reason i am getting over 30 MPG on a large 7 passenger SUV. I don't mind a bit of busy shifting in order to save fuel. I know that the KIA Telluride is very highly regarded in this category. The Telluride advertises 21 MPG overall. I am very happy to get the mileage I am getting now. I also got a pretty good discount from Ford when I bought the Explorer. I believe that the Ford Explorer is an ideal vehicle for families. Fuel Economy is unbelievable for a vehicle this size with so much power. I always put Explore in the Economy mode when I drive. I can feel the power drop when I put it in this mode. In the normal mode, I get about 26 MPG on the highway but in the Economy mode, I get 30 and better.

They will try and make it right, kith drake went out on a limb to change the Triton warranty to the correct 1, 5 star still gets 5 stars

I had a really great experience and drove away the same day with car I wanted. These guys really do everything they can to make the experience stress free and relaxing.

My husband and I were in the market for a newer yet used car. We found the car we were looking for on their website and started the process online. Once we got to the dealership, they already had the car pulled up and ready for us to see. We decided we wanted the car and finance worked quickly and efficiently. We had a wonderful buying experience...and AFTER the fact, we noticed a leak by the brakes. They called us in immediately because of that being a safety hazard, put us in a loaner car and have been taking care of us! VERY pleasant buying experience!

It is stylish and comfortable and gets great gas mileage. I have room for anything and everything I would want to carry. Have t missed out on anything!!

This Truck buying Experience was special, it was by far the greatest in 25 years of buying vehicles, First my referral sent me to ask for the Finance director Mr. Tom Andrews, he was amazing! great personality, and very easy to talk with, so once me and Tom briefly spoke , he allowed my sales professional Jerry Crider to assist me with the truck selection, from there everything went exceptional ,I will highly recommend Five star Ford to all of my friends and family members... Earnest B. @Frisco,Texas U.S.A

I love my explorer ST. It has a high class feel with many up grades. No issues with it at all. Previous owner took care of it.

JP sold me a 2019 F-150 getting me out of my 2013 F-150. I loved my old truck but really love my Newer truck JP is a great salesman a great person to deal with. I would recommend anyone looking to go see JP as 5 Star Ford of Lewisville.

Pretty good experience. Purchased used vehicle. Process wasn’t too bad. They gave free pizza that day 😊. Which brightened my day even more. Dealer found a vehicle of my liking. Very nice people. Only issue that I had was, asking for things to be completed and told it was taken care of and wasn’t when I received the car. Had to go back 2x’s to get what I’d asked for completed. But overall my experience wasn’t bad.

You will not find a more helpful dealership than Bill Utter Ford. I am simply amazed at how kind, helpful, and genuine these guys are. It puts whole new meaning to the phrase ?car salesmen? which often leaves a bad taste in your moth. Phil, Kent, and tabitha are all huge assets to this dealership and should be rewarded for their customer service. The place is clean, accommodating, and high quality. You will also find very solid vehicles in the pre owned department. Overall, my experience with Bill Utter was top notch and if I can give them all of my business, I will. Thanks guys!

New vehicle purchase, very on point, yet detail oriented where it matters. Highly recommend for a thorough and easy transaction.

I do not give out accolades that are not deserved, but I have to tell you the sales experience was amazing. Alex in new car sales was the best. I highly recommend him to all my friends and family. He really worked hard to make it a great experience. The dealership is high quality and professional. They really went above and beyond

We were very happy with Maksym and we had the best time chatting with Thanh while all the paper work was getting done. I would definitely recommend this dealership .

We had a great experience buying a Mustang Mach E Marcus in sales and Andrew in financing were great to work with! Would highly recommend!

Our time with Val was an awesome experience. The minute you meet him, you know he is already your friend. Val is very personable, intelligent, very knowledgeable about the everything. Val made us feel very comfortable. He explained everything to our understanding and every question we asked he answered. We love Planet Lincoln! Everyone is so pleasant and kind. Val is tops. He should be in a higher level position in the corporation. We love him.

I receive excellent service each time from Rusty Wallis Volkswagen. DJ Ahmed is the Service Advisor and is truly the best and I would recommend him as the Service Advisor for your car. He is extremely professional and knowledgeable about my car. He advised me concerning the repairs needed as well as the things that were fine and did not require service at that time. Throughout the service of my car, he kept me inform. Also, each time I visit he ask how I am doing as well as my family.

Marc provided professionalism and did not pressure me at all. The overall process was so easy and I feel great about my purchase. Thank you!

Recently my wife n I went searching for a used car n and as stressful as shopping for a new vehicle can be we were met with a yung lady name Kyel who made such search very comfortable. Thouigh we werent able to find what my wife is looking for we have decided to wait another month to try our luck with a new selection.The yung lady was so generouse n helpful that my wife exact words were "if im gonna buy a car its gon be from her' with that being said i would like to commend your dealership on such staff member. Thank you so much n hope to see yall soon

I did TONS of research on which truck I wanted to order/purchase from Ford. When I ended up at the Rockwall Ford dealership I knew I was in the right hands ! The customer service/sales service is THE BEST in the business and the pricing was even BETTER ! The other 3 Ford dealerships I checked out prior to finding (Rockwall Ford) weren't offering me near as much $$ for my trade in vehicle and had ZERO incentives ($$$) on the new vehicle. It was CLEARLY a no BRAINER for me when you have the BEST PRICE,BEST TRADE IN VALUE & BEST SERVICE it makes the decision very easy for you. Go see ROB H. & PATRICK F. at Rockwall Ford they will knock it out of the park for you & get you the BEST deal like they did for me ! If you have a deal already working at another FORD dealership somewhere else show them the paperwork/numbers and I'm 99% sure they will beat that deal for you in order to gain your business !! I wont buy another vehicle from anywhere else other than these guys at ROCKWALL FORD ! THEY ARE GREAT AT WHAT THEY DO & IT CLEARLY SHOWS !!! Don't hesitate to go see them and tell them PC sent ya =)

Showed up for a state inspection and they got it done quickly on a very busy Friday. Clean bathrooms too.

Took my vehicle in for service was treated with professionalism from my advisor would rec this dealership to any and everyone!!!

It's always a pleasure to work with the service managers at Rockwall Ford. I've been very pleased with the quality of work performed on my F-150. The work performed has been in a timely manner.