Used 2020 Ford Explorer for Sale in Harriman, TN

Car buying online can NOT be this easy anywhere else. Submitted credit app, followed up on the app on Monday 6/11/18, got approved, received contracts on Wednesday 6/13/18, returned them back at a FedEx drop-off box, Vroom recevied them on Thursday 6/14/18, paid my deposit as well, Vroom Rep called me on Friday 6/15/18 and said my car had been moved to the shipping department to be inspected and prepared for shipment. On Monday 6/18/18, I received an email saying that estimated delivery day would be 6/20/18. At this point I'm over the top anxious and super excited for 6/20/18. On 6/20/18 evening, around 5:50 p.m., Vroom Rep calls and tells me that the delivery guy won't make the delivery time scheduled for 6/20/18 so it'll be 6/21/18 when he delivers the car. I received my car on 6/21/18 at 6:00 p.m. at a Wal-Mart super center parking lot. I signed the bill of lading and received my keys. Oh, and there must had been miscommunication between the delivery guy and Vroom, because before he handed me my keys he asked who was going to pay him, and I told him my shipping fees and all were included in my financing. So he said they are probably just going to send him a check. Other than that; everything went extremely smooth. I did not run into any problems other than the day delayed delivery (which wasn't a big problem). I am completely satisfied. I received my paperwork and my car all in ONE week!!! ONE week!! It does not get any better or easier than that. The car is freaking awesome, l LOVE it!! It's just like brand new on the inside and almost on the outside, I take that back, it is pratically brand new on the outside with just minor scratches and paint chips. I love love love my car!!! I would highly recommend Vroom to family and friends and to anyone looking to purchase great vehicles at reasonable costs. In the future, I plan to purchase again from Vroom. Thanks Vroom!!

Great vehicle, very comfortable to ride in, great visibility, makes driving a pleasure again. Safety features are great without the clutter and distractions on other new vehicles. Features are very intuitive to use. One feature that it came with is the front camera, I didn't think it was necessary, but after trying it out, it really is handy to see what you can't see over the hood of the vehicle.

Some people thrive on the haggle experience....I am NOT one of those people! My bank was advertising VROOM and I thought I???d take a look. Admittedly, I was scared to buy a car....site unseen....but I was purchasing a new car (2017), so I wasn???t as scared as buying an older model. I called VROOM when I saw the car I wanted and the paperwork (I financed my car through my personal bank, but I hear they finance as well). started right there and then. Literally my car was shipped a week later and was picked up at our local mall (there was 3 other cars dropped off). The only hiccup...they forgot to send my temporary tags for the car, but we got it all squared away. Love my car, been driving it for 4 months now. Positives of buying through VROOM....no haggle, fair price; easy paperwork; 3 month warranty on all cars (try getting that at a regular used car dealership); Roadside Assistantsnce on all cars; FREE shipping to your house (or nearby)! Negatives: When I realized they didn???t send temporary tags with the car, I tried to callig back the 3 people I had worked with to purchase the car and each of their numbers were disconnected which really scared me. I emailed VROOM directly about my tags and they got back to me within the hour and emailed & overnighted my temporary tags. Hopefully, they change this practice and appoint someone to work with you until the car is successfully registered in your home state! Other then that....would totally recommend them!

This car met all our requirements and we are very happy with our purchase. We are return customers and feel very comfortable working with Doug Lawrence and David Bruton. They made shopping easy and no stress.

I will say that I was a bit apprehensive after reading some negative reviews; but due to the volume that this dealer ships out, I can only assume that poor experiences are a small percentage of their business practice. I visited Vroom???s website in the evening and decided to purchase my wife a Cadillac SRX. Within minutes I received a call from a sales rep. Within an hour of that initial call, he collected my $500 ???hold fee??? that was later applied to my down payment. The following day, my sales rep called to inform me that financing was secured, even with blemished credit. (Required an additional $600 down payment which I had wire transferred). 3 days later, I received my contract via FedEx, completed it, and shipped it back. Once they received and reviewed, I was sent an email with an expected delivery date. From start to finish, the entire process took 10 days, and we received a used Cadillac SRX in EXCELLENT condition. The interior was spotless. The exterior needed a wash, but it was understandable because the car was shipped from Texas to Florida. I have already recommended this service to others, and will likely use them again. *Car does come with a 60 day temp tag, and I have not heard back from Vroom about acquiring my actual registration and plate. - However, I believe that I still have a couple of weeks left on the current tag.

Love the new color and all the new perks. The Explorer is so smooth on the road . It handles like a luxury car. What a SUV.

Vroom personnel were thoroughly professional and I received great value in my trade and new car. I took my car to the local dealer for a through inspection upon free delivery. (Vroom offers a 7 day free return policy.) The BMW service manager told me my 2015 X3 Xdrive28i was in such good shape, it would qualify as a certified per-owned on their lot. I easily could have paid $3K more for the car than I did from Vroom.

perfect car for my purposes, traveling, camping etc. I look forward to many fun trips and adventures, I need 25 words but for now I think this is about it.

Vroom is great because going into car dealerships is a complete friggin nightmare where you have to battle your xxx off to not get scammed.(and I still lose) Vroom had a huge selection of newer used vehicles to choose from; you don't haggle over price, just do your homework on the price to see if it looks in line. (KBB)They also lined up financing with a very good interest rate, everything was transparent, not a bunch of hidden xxxxxxxx with trade ins, extended warranties to buy, maintenance plan tricks...etc. Delivery did take a little longer than they estimated, but no biggie, they delivered our 2016 Dodge Grand Caravan and other than it being dusty from the trip, it looked GREAT. Feels brand new and it has 40,000 miles, looks just like it did in the pictures. They also set up the registration and I got tags/license plate in the mail. I think they're super and I'll be buying another car in the next few months from them again. I HOPE this is the future of car buying and companies like this are profitable and stay in business.

I recommend Explorer those looking for comfort and spacious car interior. Everything is well designed and looks luxurious all over. I purchased this two months ago and might be a little soon to review its performance but so far I am happy with what I got. I just don't recommend the dealership where I bought from : " Ford of Orange, CA" stay away from them.

So after reading the 300 negative reviews, I can honestly say I was VERY nervous about the transaction. Pages and pages of bad reviews, my experience was different and challenging but all in all I am very happy. The primary issue with Vroom is they have all their sales calls going thru a call center where no one knows anything about cars. The call center was Rock Auto disguised as a Vroom. After 3 minutes with these people I knew what the deal was. What I did was run a vin check on the Porsche 911 cabriolet I was interested in to see where the car was located. Once I found out, I called the dealer direct from an old ad on eBay. They put me in touch with a TRUE sales guy and we went over the car in detail. No call center BS. I was approved for the car quickly and the finance team sent the paperwork out timely. To my surprise the car was shipped from Texas to NJ in less than 5 days after all docs were signed. The car was delivered and like other have stated, was not clean and the car did have a damaged rim. I went to my local Porsche dealer and they validated the issue. Here's where the 5 stars comes into play. I called customer service and Christy Leal in the Vroom customer service department approved a new Porsche rim, almost $2000.00 that day to be replaced on the vehicle. They dealt directly with the dealer and simply kept me in the loop. The issue with Vroom is that they are relying on a call center who merely reads from a script. This is not good. If you do a little homework on the car you see listed on their site like I did, you can avoid the call center, Rock Auto. This will alleviate 99% of the stress and you will get a nice car at a great price. I can proudly say I am one of the few happy people that has purchased a car from Vroom. I would definitely buy another car from them. Christy Leal is an excellent employee and she deserves the 5 start I have given.

I'm a car guy and it's important how the vehicle looks......and I really like this vehicle. It'll take me awhile to get used to all the new electronics. Once I learn everything, I think this will be my favorite vehicle I've ever owned.

Love the drive and comfort... 2015 explorer with 46,000 miles so far ..absolutely love it !!! Very dependable... no mechanical issues so far . Very smooth and quiet drive

After car shopping for months. Originally was on the search for a Tahoe or Yukon. So happy I went and test drove the explorer. I fell in love with it. And now a proud owner of one.

This car is reliable, comfortable, and best SUV all around. Very comfortable for long car rides and best value for what you're paying! Get the best of both luxurious and safe driving.

I ran an ad on Craigs List for 2015 Lexus GS350 AWD and was contacted, via text, by Scott of Vroom. He asked if I would give him more information and he would give me a bid to buy the car. I had already looked into buying an Audi A6 and they low balled me on the trade in value. I then decided to downsize and sell the car rather than trade it in, so, I went to CarMax and they gave me a little more than the Audi dealer. The offer from Vroom as 10% higher than CarMax and the Internet process was very simple and efficient. I got my money within 24 hours (Direct Deposit to my checking account) after they received the title (via over night FedEx which they supplied via the Internet) and 7 days later a car carrier came for the car. I would highly recommend this company! I live in Pennsylvania and Vroom is in Texas.

Needed comfort for entry/exit from my vehicle, Mercedes Benz C300 was becoming to painful to ride in, entry/exit. After reading reviews thought I would give the Ford Explorer a test drive and was sold. Granted, I selected the Platinum with all the bells and whistles, but this vehicle rides and handles like a true luxury vehicle. It has met all my expectations, needs, has had great reviews, a very intelligent vehicle.

The sales staff at Vroom were a pleasure to work with, we were from Maryland and hesitant to purchase an Audi A6 TDI without seeing it first. We also planned to trade an older car as well and Vroom took care of everything, we took pictures of our car and sent them in for the appraisal, the process took about 15 minutes but the offer was lower than what CarMax had offered a few months before, we took it back to CarMax and received the new offer. Vroom adjusted the initial offer without any problems. The final numbers and financing were agreed upon and Vroom sent the paperwork to be signed with highlighted areas to avoid any confusion. They included a self-addressed pre-paid over night envelope to make things easy. Shipping was flawless, Vroom sent multiple pictures as the Audi was being loaded and included the drivers contact information. We received a call about 24 hours prior to the scheduled delivery asking if we wanted to accept delivery on a Sunday instead of Monday, the early delivery was perfect for us and the driver kept us updated on his progress, we received multiple calls and even had a final call saying he was 5 minutes away. It was impressive to see a tractor trailer with cars pull up to the house, total time from arrival to leaving with our trade car was about 30 minutes. The driver unloaded the Audi and we did our walk around inspection and accepted the books, keys, etc. then did an inspection of the trade vehicle, handed over the keys and let him load it. Most impressive was the after sales support, Sirius needed Vroom to activate the trial subscription; I sent an email and had a response with minutes. We also asked for a status update on our plates, the temp tags were still good for a couple more weeks but we wanted to make sure the tags were on the way or let them know to extend the tags. The sales staff at Vroom called the house within an hour and said tags would arrive later that week. Overall, the most enjoyable experience we've had buying a vehicle, no hassles from the staff, delivery to your door on the weekend, and surprises after receiving the vehicle. We were skeptical at first, the process sounded too good to be true but was exactly as advertised actually better than advertised, we'll definitely use them again!

Have had it a couple of months and on the highway at 75mph with strong wind the windshield molding flew off !! This made me look online at the part and it shows more than 34 complaints of this happening.why in the world has this not been fixed! My car sounds like a window is down on the highway and rattling the dash ! Super sad about this . 40,000 miles on it .

I have been searching for the right truck for a few months. Found it through Vroom. I liked having the Carfax report and original window sticker at my instant viewing. The full process took 4 working days to be approved which included overnight envelopes back and forth for document signing. The time it took to receive my truck was within the time limit they specified however it seemed like it took forever as I wanted the truck right then. 😋 saving what I did from the average asking price I have seen shopping around made the wait worth it.

I have only had this explorer one day so it is hard to judge but I really enjoy driving it very comfortable I do like the appearance

I had an excellent experience my first time buying a car from Harper Infiniti!

I have 3 boys and needed plenty of room, the Explorer is perfect for us, the interior is so nice, and we are very happy!

I purchased my Passat with Kino and loved him (reviewed him at time of purchase) however we moved about 4 hours away after that. I've dealt with two other dealerships and after having difficulty finally called Jeff in service. He told me if I'd drive the 4 hours he'd take care of everything- and he did! I took a chance and a day off work. When I arrived Jeff went the extra mile to see that my issues were taken care of at no cost to me, and it was all done in one day so I could get home that night! He truly went above and beyond what had to be done. Harper VW's service department will keep us loyal VW owners, even from 4 hours away!

Rides really comfortable. Handling is great. Only have it 2 days so far and we both love it. Looking forward to some traveling in the near future.

It is a very good experience at this dealership. To me, this is the first time to purchase a used car, but their service makes me think that they are very reliable. If I need to buy another car either new or used in the future, I would go there again with no hesitation.

We currently own a Ford Edge and we need a second vehicle. The Ford Explorer XLT is by far the best choice we made! Easy to drive and park, no blind spots!

I have to admit, I was a little skeptical about purchasing a car online and I was a bit nervous using Vroom based on some of the reviews I'd read. But they had the exact car I wanted at a price that was so much lower than any others I'd found. So I tentatively started the process and I was delighted by the excellent customer service I received. I worked primarily with Marie Godwin and she communicated so well and walked me through the process from beginning to end. The paperwork process was quick and simple and once we had that taken care of, the ball was rolling and my car arrived about 2 weeks later. After the paper work process was completed, Marie handed me over to Sidney Stephens who gave me the details on the delivery process. And from there I worked with David Reyes on the final delivery phase. My biggest concern based on other reviews was the lack of communication from Vroom employees. But please know that my experience was quite the contrary. I felt that every detail of the process was communicated to me and there were absolutely no surprises. Well there was one surprise. My car was actually delivered earlier than expected. Under promise / over deliver. The car was delivered and it was in fantastic shape. It had been raining for much of the distance traveled and it was raining when I received it. But once the car was washed, it looked fantastic. No dings or blemishes anywhere. Some folks mentioned an issue with receiving their Title. I was told mine would arrive within 4-6 weeks after my car was delivered. Mine came during week 5 so it was right on time. I also received an regular updates on the arrival of my car Title. If there was an issue at one time with communication, it seems to me Vroom has taken those reviews to heart and they've made some significant changes in how they handle customers. I'm actually a customer service representative myself so I'm hyper-sensitive in this area. With that said, I have been extremely impressed with this company and I highly highly recommend them. Their prices can't be beat and I don't think you'll be disappointed at all. Be sure to ask for Marie.

love my new explorer, easy to use, drives great, upgraded radio is user friendly with the navigation, radio, cd, and satellite. so much room the seats fold in many ways depending on what type of room you need

I want to take this opportunity to recognize both Thomas Hickey and Chuck Renfro for their outstanding support and professionalism during my resent visit and purchase from Ted Russell Ford. When one buys a car that cost more then his first home (40 years ago) it takes patience on the part of the sales staff to ease concerns and resolve the apprehensions/unknowns that go along with a high valued purchase. Both Thomas and Chuck were extremely knowledge about the Ford Edge and went out of their way to provide assistance/training on every option available on the car. Thomas's help on reprogramming the dash board information was also greatly appreciated. Darryl (finance department) was very helpful in assisting me in securing the best financing option available to me. It is important to note that first impressions mean a lot sometimes and the buildings, vehicles and grounds were well maintained and considering the fact that a major road expansion project was ongoing on Parkside Rd .... that deserves special recognition. I strongly recommend that if anyone is looking to purchase a new/used Ford or other quality used car, they do their research and then take time to visit Ted Russell on Parkside for I am sure they will not be disappointed. I am sure (based on the service I received) that when service is needed, the Maintenance team will also be as helpful in finding/resolving any potential problems. I had them install a 2" trailer hitch and the work completed was as good as if it came right off the assembly line. Please convey my thanks to the staff for a job WELL DONE!

Haven't had it long to do a fair evaluation of the car. so far it is great car. Need to check back after I've had it for a year or two

I have purchased various vehicles from Ted Russell. I like to work with Douglas Peak. Douglas is the very definition of professionalism. This purchase had its challenges ( not at all a reflection of this facility ). With Douglas as my salesman I really wasn't too worried. With his help and the help of the sales managers Mark and Dag, this experience was as great as all of the previous experiences. I left happy , in my new vehicle. I will continue to purchase my vehicles from this dealership and I recommend anyone else to give them the opportunity. P.S. I would also like to mention that the service department is also unmatched. Thank you, All.

Our new 2019 Explorer Limited has all the features and looks we wanted. We LOVE the new Apple Car Play. Best of all it can effortlessly tow our new light Lance 15 foot travel trailer in style!

Everyone very knowledgeable about the cars the customer brings in. Their record keeping on you auto is first rate.

Wonderful car to drive. My wife had a computer failure which did not let her drive the car. Failure was "Auto Park Assist Failure" disabled power steering. We had to have it towed to the dealer. Car has only 200 miles on it. WEIRD!!