My options were limited and they worked with the appropriate people to get the job done. I was not satisfied with my first option and I was given another choice that was to my satisfaction. They are very patient here at this dealership.
Service is always excellent. Cathy is a great service advisory. Always follows up. She is personable, experienced and trustworthy. Five years working with this dealership and I???ve always been pleased.
Got an appointment next day to see about a burning smell with my car. Turned out to be a plastic grocery bag on my exhaust. Received an emergency call about my son in law while there. They were very helpful in rushing my car, so I could get to hospital. Will do all future car service with Hyundai of Kennesaw. Very professional and efficient.
Went in to look at a used suv. Carlos was great to work with. He did not have all the answers to my questions, but went to find the answers very quickly so help with my decision to buy the vehicle. Left that afternoon with a new to me suv that fit all my needs and at a great price. I only wish Hyundai made a true off road capable suv, so when the time comes I can take my business to them again.
Great job Carlos!
Aaron Townsend is Excellent and totally committed to Customer Service. He saw that I needed to get my car serviced and get to the hospital for my husband. He volunteered to do my service so I could make it to the hospital on time. I was very impressed and thankful‼️
Anyone who intends to buy any sort of car needs these guys!
by oldmrsabbey from DealerRater.com
November 26, 2018
I first spoke with Mr. Jones by phone. I explained the car I had chosen and the amount of money I had and that I wanted to be sure it was there before I drove the 300 miles. He assured me it was and they could accomodate me. When I arrived, he was right there to meet me. They looked at my car and disappointingly could not give me the trade-in I wanted, but, in short order, they found a way to make up the $500 difference and sent me on my more than merry way. Mr. Jones told me he had played college basketball and I can truly say, he's still able to deliver a slam dunk!
We were treated with dignity and the buying process was painless. Damien was a pleasure to work with and he even stayed late to go over all of our vehicles features with us before we left. Definitely not what you expect when buying a used vehicle. We were very pleased with choosing Jim Ellis.
I have purchased 3 vehicle from Hyundai, They staff are great and friendly, They make you feel like family.. My salesman Mr. Harold is the BEST!! I will recommend everyone I know to your establishment to see Mr. Harold.
I had a basic service for my vehicle (and have many times). The service was done and everything was very professional. The facility had a utility issue that particular day due to servicing some local lines but they STILL came thru and made sure everything was done. Great job. Thank you.
I was able to negotiate and come to an agreed price on the car I was searching for over the phone. I showed up and test drove the vehicle and talked about my trade. I was happy with the trade in value and made the deal. I was in and out of the dealership in about 2-2.5 hours. I was not expecting that at all. Thank you.
I have bought new cars at Southtowne Hyundai previously and have never been disappointed. Service and quality of cars have never disappointed us. I would definitely recommend Southtowne to a friend or relative, and I have.
I woke one morning and both of my headlights were out. I was able to turn on the fog lights and make it to work at 6am. When I arrived at the dealership, Brian was very attentive and rushed my car to the technician. When he returned, he told me that my bulbs had blown out. I found it a bit odd that both bulbs would go at the same time, but I wanted to resolve the problem. A short time later, Brian told me that it was a wiring problem and he was concerned for my safety. He wouldn't let me drive my car home. A short time later, I was in a loaner car. It ended up being a short in the junction box and it was covered under the warranty!! Need less to say, I was happy to have my car back in great running condition and it didn't cost me a dime!! I love my dealership!!
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