Financed my first car here! Chrysler 200. Staff was excellent, process was easy, laid back, absolutely no pressure, unlike other dealerships. Would purchase here again in a heartbeat. #buyrightwithReece
I have purchased many cars in my 57 years; however, more recently, each time I bought a car, it seemed to get more confusing, more time consuming, more wasted time chasing "internet deals" that turned out not to be deals at all, salespeople refusing to give me an "idea" or "ball-park" price without actually meeting face-to-face or simply not listening to what I was trying to say..??? This all changed when I spoke with Kevin at Atlanta Luxury Motors (ALM). Kevin listened so well that a couple of times I thought my cell phone had dropped the call???. but after Kevin summarized what I was asking for and offered a few tips on the warranty questions that I had, I knew immediately that not only was he listening???. he seemed to really care. We talked about my budget and he provided with several car options that were, quite frankly, almost too good to be true! Still "leery" from recent auto purchases???. I was imagining the quintessential "GOTCHA" as I drove to ALM to look at the car options that were presented to me on the phone. I was with my Wife and Daughter as the car purchase was to be for my Daughter to drive back and forth from school???.. I literally playing out all of the horrible possibilities of "bait & switch", "high-pressure", tag-team Manager "take-over" sales gimmicks and the most dreaded???.. finding out the deal you made with the Salesman & Sales Manager isn't the same deal the Finance Manager presents to you, thus starting the negotiations all over again???.. followed by endless "up-sell" and "add-on" pitches. It was a very cold day when we arrived at ALM???. Kevin had the car washed and warming-up when we arrived. After offering us hot beverages, Kevin gave us an overview of the features of the car and went for a test ride with my Daughter driving??? during the test ride, Kevin pointed out the safety features and accessories of the car while asking for her "candid" input as to how the car was handling, breaking and performing. After returning to ALM and my Daughter's approval of the car, Kevin had her current car appraised??? her car had a "DSC Traction Control" warning light on and the car had some nicks & dings; therefore, being that the car we were looking at was well below market value???. I was waiting/expecting a "low-ball" or unreasonable trade-in offer. I couldn't have been more wrong as Kevin returned with a trade-in offer that couldn't have been more reasonable and well above what I was expecting. After applying the trade-in to the price we agreed upon earlier, we headed into the Finance Office where we met Eric???. My Family's experience thus far had been so absolutely enjoyable??? the pessimist in me was still waiting "for the shoe to drop"???. Once again, I could't have been more wrong as Eric presented a couple of finance options???. some of which were lower than the offers discussed when putting the pricing together with Kevin. Eric effortlessly prepared the documents (with a short delay to change a printer cartridge) then explained each of the documents in easy to understand terms while patiently answering all of our questions???. Eric turned out to be very professional, competent, warm, friendly and quite entertaining???. as I cannot remember ever "laughing", as we did , in a Auto Dealer's Finance Office. This review is one of very few that I have ever written and although it has turned out to be much longer than I anticipated writing??? I feel as if I owed it to Kevin, Eric & ALM for making my Family's car buying experience such a pleasurable one! Not only did I get an AWESOME price on an AWESOME automobile???. I really feel like I met some AWESOME new friends that make me smile! I would highly recommend ALM to my Friends and I cannot imagine buying a car again from anyone else???..
I’ll be honest, when I first walked in, the first person I dealt with was not my cup of tea, but once someone noticed my frustrations, their entire team rallied around me and my family to make sure I had a positive experience and we were completely blown away by the professionalism of their team.
Just to give you some back story - I was in an accident and needed to replace my vehicle. The rental I had was a brand new Jeep and so my mind was set on just that. I went to EIGHT car lots within about 30 hours. The whole experience was exhausting. I dealt with SO many ammeters - uneducated, impersonal, and otherwise. Finally, I found almost the exact car that I had initially wanted on Car Gurus and so I drove from ITP up to Palmer. My parents followed me up and happened to blow a tire along the way. Being that it was a Sunday I was worried we’d get there too late to finalize anything same day.
When I arrived, as I mentioned, there was a bit of runaround with the guy who’d originally took my call, however, James (and really the entire team) very quickly took charge of the situation. They were able to find two of the cars that fit my expectations and got them both up to the front for me to view. I had already spent my weekend test driving, so once I saw the interior packages, I had my pick of the two, took it for a lap and then sat down for negotiating.
Out of every lot I went to this weekend, James brought me the BEST price I’d seen all weekend AND it was for a vehicle that had a better package than any of the others I looked at. Also, this dealership is great in the sense that their first offer is a good offer and they don’t waste your time. Once we told them what we had and could walk out comfortably with, we spent about 20 minutes finalizing everything and I walked out with a brand new car that perfectly fit my budget. They were nice enough to throw in a few other signing incentives (but I won’t share those here ��) AND James personally filled up my parents tank so that they could head back to Nashville. All of this (including financing + pictures) took about 2.5 hours total. Honestly, you cannot best that!!
Again, I am beyond impressed with this team, the service, and the dealership in general. My parents plan on coming back to buy a car from this lot and I will be sending all my friends to them moving forward.
HIGHLY recommend these guys!
This state of the art service facility is amazing. My car never left my site from checkin to the service bay area. They serviced my vehicle in record time, the prices are competitive and my service agent, Dionte, kept me updated on their progress!! I would recommend them to anyone��
Rick Hendrick Chrysler Dodge Jeep RAM Duluth Review
Oil change & tires
by mgrasso513 from DealerRater.com
December 3, 2018
4.4 (2071 reviews)
I purchased my Jeep here & the service levels have always been great. Everyone is professsional & is quick to help. I brought the Jeep in for an oil change (which was covered under warranty) & asked for a tire rotation which was a little pricey ($29) & to change the air filter ($50!). $50 for an air filter change is too much for a product that costs $18 and took me, someone with an average level of car exp, around 15 minutes to change it myself. Which I happily did. Main point is that I would absolutely return to purchase another vehicle here in the future but once the warranty expires y???all have to have competitive prices for me to bring the Jeep for normal maintenance service. I get it, your a dealership, but maybe some costs need to be reviewed/adjusted in order to bring in more regular maintenance customers.
Rick Hendrick Chrysler Dodge Jeep RAM Duluth Review
Attention to detail for service on my Power Wagon.
by andy_adams from DealerRater.com
December 3, 2018
4.4 (2071 reviews)
From my 2007 Cummins Diesel through the 2009, 2012 (RAM Big Horn 1500s) and my current 2015 RAM Power Wagon, I have found it extremely difficult to find satisfactory Service for a Power Wagon in Fulton, DeKalb, Cobb or Gwinnett. However, Heather Kratky and Darrell Wilson have a solid Tech Crew that can work on my RAM Power Wagon unlike the dealership I purchased it. Though the Power Wagon is tricky to work on, I highly recommend Hendrick Dodge, Jeep, RAM of Duluth for great service in Metro Atlanta above the other 4 dealerships I have paid my money.
Rick Hendrick Chrysler Dodge Jeep RAM Duluth Review
Warranty work = long list of to do items
by PowerTPhD from DealerRater.com
December 3, 2018
4.4 (2071 reviews)
There is a recall for the rear lower control arms, which have to be ordered. Since it was going to have work done there, I decided to also have my oil changed since I was getting a warranty repair. The cost was $53.99 for my 2007 Jeep. Then they bring me a list of repairs /servicing which need to be done which totaled over $4200! Most of the work can be done by my husband and me. Going to take my Jeep and get a second opinion on the other items as the prices are crazy high, but expected from a car dealership service dept. That being said, everyone there was incredibly friendly and helpful! I recommend them over Hayes Chrysler Jeep any day!
Riaz and the whole crew has been excellent in helping my wife and I with all problems and they are very courteious.i would recommend the dealership to anyone.
I went to this facility looking to buy a 2017 Dodge Charger. I called and made an appointment to see this car which sped up the buying process. I was helped by Mike Peay. He was awesome! He is extemely nice, funny, helpful and knows how to keep a customer happy. I was impressed by Mike and the entire staffs positive attitude. I was even more impressed on how quick I got in and out of there. Usally when buying a car I'm stuck In a lot all day getting impatient, but Mike was quick about it all. I would reccomend this place over and over.
I was very satisfied with the customer service & the workmanship of brakes & front rotors completed on my 2008 Chrysler 300. Dakota the service tech & the mechanic Mr. Ali were very professional & informative in my experience. Mr. Ali took the time to test drive with me & my braking is very smooth. I would recommend Gwinnett Chrysler they do a great job! A Lea StoneMnt Ga
Got a quote from the internet. Arrived at the dealership and and was greeted by the salesman. I was extremely impressed with this dealership. This was one of the most awesome customer service experiences I have ever encountered. Everyone was exceptionally polite and courteous. I felt like they really appreciated me as a customer. I ended up purchasing a new 2017 Toyota Camry LE for less than what I paid for my new 2001 Camry LE. I would definitely recommend Cherokee County Toyota to anyone looking for a new car.
Lydell with the Robert Loehr Jeep dealership is amazing. The buying experience was excellent and the service since then has been perfect. I would and have recommended this dealership to all. My sister came and bought a new Jeep Compass just a few weeks after we bought this one for our daughter. Thanks Lydell!!!!!
The whole buying process was easy and quick. Jonathan Schmitt was very helpful and knowledgable with my situation in buying a new car. I would definately refer them to many friends and family!
Came in to purchase a vehicle and received excellent customer service in a no pressure atmosphere. Donald Craig was professional and courteous in helping me choose a great vehicle within my budget. I will definately return to Donald when its time to buy my soon-to-be 16 year old her first car.
Tyler Grant could not have made buying a new car any easier! I did NOT want to go through the process of buying a new car and had put the decision on hold for 3 years - with each time I started the process being cumbersome (dealing with other dealerships) I was not encouraged to move forward. Then I met Tyler... I came in at a recommendation through JR in the service department, early on a Saturday morning and immediately felt supported by Tyler to start the buying process. I knew what I wanted and Tyler made it HIS mission to find it for me. Then we were off for the test drive... it was love... As the owner of a 2005 Jeep I was already sold on the brand - but the models have changed a bit in 13 years. Tyler explained all the changes that Jeep had gone through and I felt more informed in my decision (even though I did not pass the Jeep trivia questions...lol). From the test drive to the financing Tyler was by my side the whole way - EVEN when another client of his came in to buy his new truck (3rd one from Tyler specifically) - Tyler never made me feel like he wasn't there to help if I needed it. When all was said and done Tyler and I made a deal to meet back up on Wednesday to pickup the new ride and off I drove in my 2005 dreaming of the new features in the 2018. SURPRISE - the guys at Troncalli made it THEIR mission to get me the car 4 days early! A quick text from Tyler 5 hours later started with "do you want to come get your new car today? :-)" We jumped up, drove up to Troncalli and there she was... Did I mention they close at 6pm and Tyler stayed after to go through all the bells and whistles on my particular model... 1.5 hrs after closing and he was still the perfect person to work with. Thank you Tyler... you made me not hate the process of buying a new car... still don't like paying for one, but I would work with you again in a HEARTBEAT. Thank you JR for the referral - I owe you.
Mr. Alton Taylor had very good customer service. He was extremely knowledgeable and tried going over and beyond to get me in the car I wanted. Unfortunately, the financing wouldn’t match up to what I wanted. I still recommend people to him because he goes over and beyond to try and make sure needs are met.
Hayes Chrysler Dodge Jeep RAM-Lawrenceville Review
FINALLY BOUGHT MY JEEP after waiting 2 years!
by Jessica Lansdown from DealerRater.com
November 6, 2018
4.8 (1942 reviews)
I have been wanting a Jeep since I was a teenager and I am 39 years old but within the last 2 years I have been itching for one hard. My husband and I went to a few Jeep dealers and other dealers that sold used Jeep's and we just couldn't make a deal. We noticed that new or used Jeeps were practically the same price with miles. So we decided to go new since this vehicle holds its value and its an investment type vehicle. We did our research and said we were for sure going to buy one. We were in the process of buying a house so we put the Jeep on the back burner for a couple years, well we bought our house and we are now in Lawrenceville and we decided to visit this Lawrenceville Jeep Dealer and it was the best thing we did. We drove in n a Saturday October 21, 22017 and just started walking the lot where we saw the Jeeps we liked and we were approached by Paul and he introduced himself and was very knowledgeable on the Jeep. He said things to us we already knew but that is ok because we were on the same level of knowledge BUT he was a great sales man in the aspect of how to build the vehicle and how to make a price work for us and that is what made this deal. He didn't stick us with the first price we saw and did not push us on that price either after we stated that was expensive. He was able to work with us, really feel out what it is that we really wanted and was able to put numbers together on that. We told him we wanted to think about it, he emailed us a built jeep how we wanted it and we started working on that. We ended up going back to the Dealership on Saturday October 28, one week exact later and wanted to now work out numbers and see about a trade in and all the fun stuff, hahahaha! Paul was realistic, strong with his words on the financing and was going to do everything he could to make our deal work. Well then when it did not work for us, we had an option to look at other Jeeps that had almost what I wanted but no big wheels. Just standard wheels, well, we decided that the big wheels (37in) was a little bit of a rough ride for long distance but I did test drive it and the Sahara and I fell in love with the white Sahara and it was a 24g package and the price worked. Financing was also amazing with Magdalena working her numbers. We did not feel pressured, we knew we could walk away because they did give us the option to think about it. They made the deal work for us and met us in the middle. They were really real, not corporate, didn't try to sell, just tried to help. We were in the dealership from 11am till 5:30pm. It was an all day event but they were busy so understandable. We were on a 50/50 buying situation meaning we were either getting the truck or not if the numbers did not work. They made them work. We enjoyed every part of our experience and we are very happy with our 2017 New Jeep Sahara. We look forward to continue to do business with Jeep and buy more accessories for our new Jeep.
Hayes Chrysler Dodge Jeep RAM-Lawrenceville Review
"No Monkey Business"
by Frydaddy from DealerRater.com
November 6, 2018
4.8 (1942 reviews)
I purchased a 2016 Dodge 1500 07/30/2016 with no haggles and was very happy with the truck, service and the new friend that I made named Scott. Momma wanted a bigger boat would have been a good title review as well but, it's my story. Anyhow, we now have a 24' foot boat and the 1500 pulled it down to Florida fine but, I just wanted a little more security on the boat ramps, rent tractors when I need them or maybe even have a camper and a boat in tow at the same time. Last week I stopped in to get my oil changed and I tracked Scott down, I told him that I wanted to upgrade too a 4x4 2500 and that it did not even need any bells and whistles. Well don't just settle for what they have on the lot when you start looking and I am really not a big fan of surfing on the internet websites. At Hayes they have a separate storage lot that had my new baby and after about two hours of marriage counseling we were back on the lake with the sharpest looking truck at the boat ramp. Thanks to Scott Webster "No Haggle, No Monkey Business" attitude. We also enjoyed Earnest Clark, it's never any fun signing the two dozen forms of paper work to give up your hard earned money. Earnest at least made it entertaining, he is a good looking young kid that deserves a little recognition as well. Don't forget, a pat on the back is only a foot away from a kick in the butt. Keep up the good work guys. Scott Fry
Hayes Chrysler Dodge Jeep RAM-Lawrenceville Review
Fast and Excellent in Every Way
by Daniel D from DealerRater.com
December 3, 2018
4.8 (1942 reviews)
We made the decision to go to Hayes Dodge in Lawrenceville the night before we made our purchase for the simple fact they they had 1 vehicle (2013 Dodge Durango) that we were interested in. We contacted Hayes and were put in touch with Paul. We explained where we lived which was 2 hours away and asked Paul if he could hold the vehicle until we got there, which he understandably did considering our distance situation. Upon arrival to the dealership we were met with probably the most caring staff an owner could ask for, Paul was in a meeting but once we arrived he excused himself to help us and ensure that we were given a full and thorough walk-around with the Durango we came to see. My wife and I were short on time due to our oldest child being in school and had to make quick work of what is normally a long process, however, there is not much we could do but instead were reliant on the staff from Hayes dealership and let me tell you what, Paul didn't disappoint. Not only did Paul understand our need to get back to our area but was running around juggling multiple items at a time to ensure we were given the best deal possible. Needless to say Paul helped us walk out of Hayes dealership with not only a beautiful "new" vehicle but also a great buying experience, one that may likely prove to bring us back when we are ready to buy a brand new vehicle in a few years. Thank you to Paul and the rest of the Hayes staff for giving us VIP treatment in a timely and efficient manner. Sincerely, Daniel
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