I have purchased many cars in my 57 years; however, more recently, each time I bought a car, it seemed to get more confusing, more time consuming, more wasted time chasing "internet deals" that turned out not to be deals at all, salespeople refusing to give me an "idea" or "ball-park" price without actually meeting face-to-face or simply not listening to what I was trying to say..??? This all changed when I spoke with Kevin at Atlanta Luxury Motors (ALM). Kevin listened so well that a couple of times I thought my cell phone had dropped the call???. but after Kevin summarized what I was asking for and offered a few tips on the warranty questions that I had, I knew immediately that not only was he listening???. he seemed to really care. We talked about my budget and he provided with several car options that were, quite frankly, almost too good to be true! Still "leery" from recent auto purchases???. I was imagining the quintessential "GOTCHA" as I drove to ALM to look at the car options that were presented to me on the phone. I was with my Wife and Daughter as the car purchase was to be for my Daughter to drive back and forth from school???.. I literally playing out all of the horrible possibilities of "bait & switch", "high-pressure", tag-team Manager "take-over" sales gimmicks and the most dreaded???.. finding out the deal you made with the Salesman & Sales Manager isn't the same deal the Finance Manager presents to you, thus starting the negotiations all over again???.. followed by endless "up-sell" and "add-on" pitches. It was a very cold day when we arrived at ALM???. Kevin had the car washed and warming-up when we arrived. After offering us hot beverages, Kevin gave us an overview of the features of the car and went for a test ride with my Daughter driving??? during the test ride, Kevin pointed out the safety features and accessories of the car while asking for her "candid" input as to how the car was handling, breaking and performing. After returning to ALM and my Daughter's approval of the car, Kevin had her current car appraised??? her car had a "DSC Traction Control" warning light on and the car had some nicks & dings; therefore, being that the car we were looking at was well below market value???. I was waiting/expecting a "low-ball" or unreasonable trade-in offer. I couldn't have been more wrong as Kevin returned with a trade-in offer that couldn't have been more reasonable and well above what I was expecting. After applying the trade-in to the price we agreed upon earlier, we headed into the Finance Office where we met Eric???. My Family's experience thus far had been so absolutely enjoyable??? the pessimist in me was still waiting "for the shoe to drop"???. Once again, I could't have been more wrong as Eric presented a couple of finance options???. some of which were lower than the offers discussed when putting the pricing together with Kevin. Eric effortlessly prepared the documents (with a short delay to change a printer cartridge) then explained each of the documents in easy to understand terms while patiently answering all of our questions???. Eric turned out to be very professional, competent, warm, friendly and quite entertaining???. as I cannot remember ever "laughing", as we did , in a Auto Dealer's Finance Office. This review is one of very few that I have ever written and although it has turned out to be much longer than I anticipated writing??? I feel as if I owed it to Kevin, Eric & ALM for making my Family's car buying experience such a pleasurable one! Not only did I get an AWESOME price on an AWESOME automobile???. I really feel like I met some AWESOME new friends that make me smile! I would highly recommend ALM to my Friends and I cannot imagine buying a car again from anyone else???..
I’ll be honest, when I first walked in, the first person I dealt with was not my cup of tea, but once someone noticed my frustrations, their entire team rallied around me and my family to make sure I had a positive experience and we were completely blown away by the professionalism of their team.
Just to give you some back story - I was in an accident and needed to replace my vehicle. The rental I had was a brand new Jeep and so my mind was set on just that. I went to EIGHT car lots within about 30 hours. The whole experience was exhausting. I dealt with SO many ammeters - uneducated, impersonal, and otherwise. Finally, I found almost the exact car that I had initially wanted on Car Gurus and so I drove from ITP up to Palmer. My parents followed me up and happened to blow a tire along the way. Being that it was a Sunday I was worried we’d get there too late to finalize anything same day.
When I arrived, as I mentioned, there was a bit of runaround with the guy who’d originally took my call, however, James (and really the entire team) very quickly took charge of the situation. They were able to find two of the cars that fit my expectations and got them both up to the front for me to view. I had already spent my weekend test driving, so once I saw the interior packages, I had my pick of the two, took it for a lap and then sat down for negotiating.
Out of every lot I went to this weekend, James brought me the BEST price I’d seen all weekend AND it was for a vehicle that had a better package than any of the others I looked at. Also, this dealership is great in the sense that their first offer is a good offer and they don’t waste your time. Once we told them what we had and could walk out comfortably with, we spent about 20 minutes finalizing everything and I walked out with a brand new car that perfectly fit my budget. They were nice enough to throw in a few other signing incentives (but I won’t share those here ��) AND James personally filled up my parents tank so that they could head back to Nashville. All of this (including financing + pictures) took about 2.5 hours total. Honestly, you cannot best that!!
Again, I am beyond impressed with this team, the service, and the dealership in general. My parents plan on coming back to buy a car from this lot and I will be sending all my friends to them moving forward.
HIGHLY recommend these guys!
James guided me through the process when buying my ‘16 challenger. Great experience. He actually cares about making the customer happy rather than putting money in his pocket. Easy and smooth process. Almost everything was done over the phone since i already knew what car i wanted. Went in & left the dealer with the new car in less than 1 hour.
Rick Hendrick Chrysler Dodge Jeep RAM Duluth Review
Oil change & tires
by mgrasso513 from DealerRater.com
December 3, 2018
4.4 (2069 reviews)
I purchased my Jeep here & the service levels have always been great. Everyone is professsional & is quick to help. I brought the Jeep in for an oil change (which was covered under warranty) & asked for a tire rotation which was a little pricey ($29) & to change the air filter ($50!). $50 for an air filter change is too much for a product that costs $18 and took me, someone with an average level of car exp, around 15 minutes to change it myself. Which I happily did. Main point is that I would absolutely return to purchase another vehicle here in the future but once the warranty expires y???all have to have competitive prices for me to bring the Jeep for normal maintenance service. I get it, your a dealership, but maybe some costs need to be reviewed/adjusted in order to bring in more regular maintenance customers.
Rick Hendrick Chrysler Dodge Jeep RAM Duluth Review
Attention to detail for service on my Power Wagon.
by andy_adams from DealerRater.com
December 3, 2018
4.4 (2069 reviews)
From my 2007 Cummins Diesel through the 2009, 2012 (RAM Big Horn 1500s) and my current 2015 RAM Power Wagon, I have found it extremely difficult to find satisfactory Service for a Power Wagon in Fulton, DeKalb, Cobb or Gwinnett. However, Heather Kratky and Darrell Wilson have a solid Tech Crew that can work on my RAM Power Wagon unlike the dealership I purchased it. Though the Power Wagon is tricky to work on, I highly recommend Hendrick Dodge, Jeep, RAM of Duluth for great service in Metro Atlanta above the other 4 dealerships I have paid my money.
Financed my first car here! Chrysler 200. Staff was excellent, process was easy, laid back, absolutely no pressure, unlike other dealerships. Would purchase here again in a heartbeat. #buyrightwithReece
Hayes Chrysler Dodge Jeep RAM-Lawrenceville Review
FINALLY BOUGHT MY JEEP after waiting 2 years!
by Jessica Lansdown from DealerRater.com
November 6, 2018
4.8 (1942 reviews)
I have been wanting a Jeep since I was a teenager and I am 39 years old but within the last 2 years I have been itching for one hard. My husband and I went to a few Jeep dealers and other dealers that sold used Jeep's and we just couldn't make a deal. We noticed that new or used Jeeps were practically the same price with miles. So we decided to go new since this vehicle holds its value and its an investment type vehicle. We did our research and said we were for sure going to buy one. We were in the process of buying a house so we put the Jeep on the back burner for a couple years, well we bought our house and we are now in Lawrenceville and we decided to visit this Lawrenceville Jeep Dealer and it was the best thing we did. We drove in n a Saturday October 21, 22017 and just started walking the lot where we saw the Jeeps we liked and we were approached by Paul and he introduced himself and was very knowledgeable on the Jeep. He said things to us we already knew but that is ok because we were on the same level of knowledge BUT he was a great sales man in the aspect of how to build the vehicle and how to make a price work for us and that is what made this deal. He didn't stick us with the first price we saw and did not push us on that price either after we stated that was expensive. He was able to work with us, really feel out what it is that we really wanted and was able to put numbers together on that. We told him we wanted to think about it, he emailed us a built jeep how we wanted it and we started working on that. We ended up going back to the Dealership on Saturday October 28, one week exact later and wanted to now work out numbers and see about a trade in and all the fun stuff, hahahaha! Paul was realistic, strong with his words on the financing and was going to do everything he could to make our deal work. Well then when it did not work for us, we had an option to look at other Jeeps that had almost what I wanted but no big wheels. Just standard wheels, well, we decided that the big wheels (37in) was a little bit of a rough ride for long distance but I did test drive it and the Sahara and I fell in love with the white Sahara and it was a 24g package and the price worked. Financing was also amazing with Magdalena working her numbers. We did not feel pressured, we knew we could walk away because they did give us the option to think about it. They made the deal work for us and met us in the middle. They were really real, not corporate, didn't try to sell, just tried to help. We were in the dealership from 11am till 5:30pm. It was an all day event but they were busy so understandable. We were on a 50/50 buying situation meaning we were either getting the truck or not if the numbers did not work. They made them work. We enjoyed every part of our experience and we are very happy with our 2017 New Jeep Sahara. We look forward to continue to do business with Jeep and buy more accessories for our new Jeep.
Hayes Chrysler Dodge Jeep RAM-Lawrenceville Review
"No Monkey Business"
by Frydaddy from DealerRater.com
November 6, 2018
4.8 (1942 reviews)
I purchased a 2016 Dodge 1500 07/30/2016 with no haggles and was very happy with the truck, service and the new friend that I made named Scott. Momma wanted a bigger boat would have been a good title review as well but, it's my story. Anyhow, we now have a 24' foot boat and the 1500 pulled it down to Florida fine but, I just wanted a little more security on the boat ramps, rent tractors when I need them or maybe even have a camper and a boat in tow at the same time. Last week I stopped in to get my oil changed and I tracked Scott down, I told him that I wanted to upgrade too a 4x4 2500 and that it did not even need any bells and whistles. Well don't just settle for what they have on the lot when you start looking and I am really not a big fan of surfing on the internet websites. At Hayes they have a separate storage lot that had my new baby and after about two hours of marriage counseling we were back on the lake with the sharpest looking truck at the boat ramp. Thanks to Scott Webster "No Haggle, No Monkey Business" attitude. We also enjoyed Earnest Clark, it's never any fun signing the two dozen forms of paper work to give up your hard earned money. Earnest at least made it entertaining, he is a good looking young kid that deserves a little recognition as well. Don't forget, a pat on the back is only a foot away from a kick in the butt. Keep up the good work guys. Scott Fry
Hayes Chrysler Dodge Jeep RAM-Lawrenceville Review
Fast and Excellent in Every Way
by Daniel D from DealerRater.com
December 3, 2018
4.8 (1942 reviews)
We made the decision to go to Hayes Dodge in Lawrenceville the night before we made our purchase for the simple fact they they had 1 vehicle (2013 Dodge Durango) that we were interested in. We contacted Hayes and were put in touch with Paul. We explained where we lived which was 2 hours away and asked Paul if he could hold the vehicle until we got there, which he understandably did considering our distance situation. Upon arrival to the dealership we were met with probably the most caring staff an owner could ask for, Paul was in a meeting but once we arrived he excused himself to help us and ensure that we were given a full and thorough walk-around with the Durango we came to see. My wife and I were short on time due to our oldest child being in school and had to make quick work of what is normally a long process, however, there is not much we could do but instead were reliant on the staff from Hayes dealership and let me tell you what, Paul didn't disappoint. Not only did Paul understand our need to get back to our area but was running around juggling multiple items at a time to ensure we were given the best deal possible. Needless to say Paul helped us walk out of Hayes dealership with not only a beautiful "new" vehicle but also a great buying experience, one that may likely prove to bring us back when we are ready to buy a brand new vehicle in a few years. Thank you to Paul and the rest of the Hayes staff for giving us VIP treatment in a timely and efficient manner. Sincerely, Daniel
Riaz and the whole crew has been excellent in helping my wife and I with all problems and they are very courteious.i would recommend the dealership to anyone.
I went to this facility looking to buy a 2017 Dodge Charger. I called and made an appointment to see this car which sped up the buying process. I was helped by Mike Peay. He was awesome! He is extemely nice, funny, helpful and knows how to keep a customer happy. I was impressed by Mike and the entire staffs positive attitude. I was even more impressed on how quick I got in and out of there. Usally when buying a car I'm stuck In a lot all day getting impatient, but Mike was quick about it all. I would reccomend this place over and over.
I was very satisfied with the customer service & the workmanship of brakes & front rotors completed on my 2008 Chrysler 300. Dakota the service tech & the mechanic Mr. Ali were very professional & informative in my experience. Mr. Ali took the time to test drive with me & my braking is very smooth. I would recommend Gwinnett Chrysler they do a great job! A Lea StoneMnt Ga
Had to have my engine replaced purchase a vehicle in 2015 at Dodge Jeep Chrysler purchase the powertrain warranty a month-and-a-half ago my car cut off took it for diagnostic turns out I needed a new engine Unfortunately they did not want to replace the engine very upset when back and forth with the dealership and luckily Vernon one of the service representative he was on my side the hole way. After a month finally it was appoved.THANKS VERNON. GREAT GUY. ALSO thanks to Bradley service manager and Jasmine services department cashier.
Hayes Chrysler Dodge Jeep RAM-Lawrenceville Review
Eazy Peazy
by Dante435 from DealerRater.com
December 3, 2018
4.8 (1942 reviews)
After a week of searching, I met an honest and no haggle sales staff at Hayes in my salesman Paul Sanguedolce and Finance manager Magdalena Babiarz. From first contact via internet through the finalizing of the paperwork i never felt pressured or uneasy. the atmosphere was laid back and friendly. The dearlership staff is friendly and facilities are clean. I searched for a week after totaling my 2017 Ram 1500. I searched high and low and this was a great decision. Thank Paul, Mag and Hayes staff. Well done! Joe P.
This state of the art service facility is amazing. My car never left my site from checkin to the service bay area. They serviced my vehicle in record time, the prices are competitive and my service agent, Dionte, kept me updated on their progress!! I would recommend them to anyone��
The best place to buy a new Jeep. I have bought two here in the past three years. No reason to go anywhere else. Why pay goofy dealer fees and inflated interest rates? You don't need an advanced degree in mathematics or psychology to do business here. Real plain and simple. Honest to the core. Straight shooters. My kind of business. A real rarity in the car business these days. Save yourself both time and money. You'll be glad you did.
Hayes Chrysler Dodge Jeep RAM - Gainesville Review
Painless
by Christine Conroy from DealerRater.com
November 6, 2018
4.7 (865 reviews)
Well, if I am completely honest I do NOT like buying cars. The main reason is the salesmen/women that come along with the process. BUT Ramone and Bonnie at Hayes Auto in Gainesville were amazing! They make me want to go and buy another car!! So here is the story: I own a business (start date Feb. 2017) I do not have a lot of cash...none really. So I went to MY bank and got 100% financing through my business. When I called the dealership and spoke to Ramone he did mention that he could probably get me a better rate but I said, "No, I have financing. It's done. I just need to find a truck, please don't ask to run my credit." He said, "Ok, when can you come down?" I was almost 2 hours late. I called and texted him that I was running late, he was cool. When we got there the EXACT truck I wanted was there ready for a test drive at the EXACT price I had seen it for online!!! PERFECT!! If I had been a little more prepared I could have taken the truck home that evening but I wasn't sure if the truck I wanted and called on would actually be there. Now, this is the dealership I am going to for my next car...just awesome.
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