Truly provided the most caring customer service of any dealership I've ever visited. Julius made sure we were happy and satisfied with our new Jeep Wrangler. I will only buy my future Jeeps from Criswell because of Julius and the staff. Leon, our sales consultant, was fantastic. Always pleasant and knowledgeable, he got us into the right vehicle. Thong, in finance, was great as well. He structured our deal perfectly. Everyone we had contact with was incredible. My profound thanks.
Drove up to Gaithersburg from NOVA on Halloween afternoon, since Criswell had my desired Cherokee TrailHawk on the lot! Much to my surprise, they were committed to getting me in this new vehicle. These folks went above and beyond to accommodate the trade-in and purchase of this new 2019 Cherokee TrailHawk. Great trade price and a fantastic new vehicle price... I could not refuse! Even helped me transfer my stuff to the new vehicle! Great working with these guys! Alex and Julius rock!!! I was a pleasure doing business with you! Many thanks! -eric
Great experience and will definitely come back for service work. I had an appointment and opted to wait in the customer lounge. My vehicle was repaired and returned to me in less than an hour and a half. Great service.
Everyone there from the first email I sent to the very last moment made this a fantastic purchase they go above and beyond go check them out you won't be disappointed. I drove from West Virginia for this purchase and so glad I did. I made alot of friends as well.. 😊😊 Where is the 10 star button.... Jose by far is the best service manager I have ever dealt with in all my vehicle purchases ever they are not around the corner from me. But worth the drive.. I will make it for any service needs in the future.
My salesman, Luis, was wonderful!! He was knowledgeable, patient, and took the time to fully understand what I wanted and how he could help me get it. It was one of the smoothest car buying experiences I have ever had. I was very satisfied with the sales manager, Ahsan, and his part of the deal making process. Not to mention F&I was fast and simple. I would highly reccomend Criswell to anyone in the market for a vehicle by one of their brands.
Brought my 2011 Jeep in for a number of issues, Vanessa was awesome and stayed in contact every step of the way. I met the mechanic Joey, and he explained all I needed to know about the car. So appreciative! Everything is running great again! Thanks so much and I'll be back!
We got a Grand Cherokee last week and I came back this week to buy a Wrangler. I told Ahsan what I wanted and he got it done. He is professional, easy to work with and just overall awesome. This is the first car I purchase for my company and I???ll be back for another one. Alex and Don were also great
First scheduled service: 5000 mile maintenance
Ease of scheduling.
Arrived early; immediately met advisor Abe
Listened attentively making notes of concerns
Clarity of communication of work performed
Real time text and email detailing work and status
Completed quickly; honored warranty
no charge; no add ons.
Worked with Andy Alexis Sr. on a 328i I found online. Had a poor experience at a dealership closer to home but drove 40 miles from Towson and would do it again. Great Experience. Thanks Andy
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