Out of State Buyer New Customer for Life!
November 6, 2018
I was shopping using the internet looking for a 2010 Tacoma Sport. My wife's friend has a Tacoma and my wife has been wanting 1 for a long time! First, the color had to be Gray as well. Thus, I discovered Toyota of Gastonia by clicking on a ad that was displayed by one of those sites like cars.com or Carfax. When I read the ad I went to the dealerships website.
This Tacoma met all of our criteria to seriously consider or purchase. I clicked and sent a email inquiring about the truck. I received a prompt response from Dan, their internet contact sales person. Now this began on Wednesday morning, April 19,2017. I ask Dan all the questions I had about the Tacoma, which were a few because there was only 2 outside photos due to it just being put on their lot. It had not been detailed yet it was so recent. Dan answered every question truthfully and told me everything even though it might mean I could say, oh well and pass on it. The only thing wrong were some small scratches that I would expect to see on a 2010 truck. Besides, now I don't have to worry about scratching it because I use a truck to haul things in.
Then it was down to price, price, price! I think we had about 37 emails back and forth before it was quitting time. Dan faxed some info to my personal financial lender and I told Dan I was planning to drive up Thursday and test drive the Tacoma. Unfortunately I was unable to go, due to a unforeseen situation.
But we did hammer out the financials and had a tentative agreement on price if I decided to purchase it. Dan was a fantastic person to work with. No pressure on anything during the process. Plus he went above and beyond in working with my lender, in showing the value of this particular truck. The new plan set was that my wife and I would drive up first thing Friday morning.
I live in SC, 2 hrs away from the dealership. I told Dan to expect us around 10:30. Dan said that Rick would be the sales person who would be taking care of us upon our arrival. We arrived around 10:15, and were greeted by Rick. After introductions Rick took us outside to show the truck. Just walking up to it I was smiling and already loving it so far. Rick did a walk around showing me every scratch (really just a couple surface ones) or nick on the bumper. Dan had done a very good job describing the truck and any thing that one might consider a flaw on it. The interior looked just about in new condition. The detail person(s) did an outstanding job on the exterior and interior. And pardon the pun, but they paid attention to every detail on it!
Then I got to give it a good test drive. On the interstate, through town, and some curvy roads. When we came back to the dealership Rick asked what did I think. I just smiled and said we want it and lets go do the paperwork. Rick took us inside and began the process of purchasing the Tacoma. Rick put us at ease with his calm manner and made us feel like we were old friends. Rick went over all the particulars regarding the purchase, explaining in detail what the paper work presented meant. After everything was finished that Rick had to do, he ran the paperwork to the dealerships financial personnel. Then we were escorted to that office and did the official signing of all pertinent documents.
Then the truck officially became my responsibility as the new owner. Then, a problem of my own doing. I didn't bring my tag to transfer. Rick came and saved the day. Rick was able to furnish a tag to get me home on with just my word to bring it back the following Monday. I was driving back home by 1 o'clock.
Dan and Rick, due to their professionalism, honesty, demeanor, and go the extra mile and always doing the right thing for me has gained Toyota of Gastonia, a customer for life. That you can count on!
We've told all our friends how well we were treated by everyone and one is even going to contact the dealership for a future purchase,
I can only speak for myself, but I was totally impressed with the whole process!