Service is always great, always been treated good. Have bought 2 cars from Hunner Swanner, he's the best
LOVED...LOVED...LOVED THIS CAR!!!
by Rachael from Suffolk
December 24, 2018
I had never heard of a Murano when we first purchased it...but it wasn't long before I FELL IN LOVE with it!!! We owned the Platinum version and it had every bell amd whistle that you could want in a car!!! It was a dream come true!!!!! I was heartbroken when it was totaled in an accident, but we will be purchasing another one in the future!!!
First let me say that I do not take the time to write reviews but I felt compelled to in this case. While visiting family in Tennessee from SW Florida for the holiday we decided to look for a larger truck due to trying to haul donated building supplies for severely damaged homes from hurricane Irma. On our last day before leaving to head back south we stumbled upon a truck of interest that was located at Legacy Nissan of London, KY which was 2.5 hours from our location. We called the dealership to get details on the truck and from the very first phone call it was absolutely stellar service. They took the initiative to be very detailed in all aspects to get us every answer to make a long distance informed decision. While making sure to not set false expectations but try to give us at least ballpark figures on the trade value while looking out our VIN number to make sure it was worth a 2.5 hour trip each way late in the day. While not thinking much of it I asked a simple question "do you have a military discount available?" there was nothing structured but the overwhelming response of respect that was displayed was unparalleled compared to the multitude of other dealerships over the week. The response was "We will do everything we can in our control to take care of those who have taken care of us". Only to find out that the majority of the senior management and sales group were all actually combat veterans themselves. They told us to please come over knowing that we would not possibly get there before they closed but yet they made sure a sales person was there along with the general manager and finance manager and detail department.
The whole time never once making us feel rushed or pressured and the sales man Dustin Barnett was very detailed in going through the features of the vehicle and his subject matter knowledge exceeded standards of 99.9% of his peers in the field. While educating us on the pros of his product, he was just as willing to give us the cons of the product. That shows you the character of a person not trying to sell a product but build a Legacy long term relationship.
While these efforts were taking place from a sales aspect behind the scences the GM and Finance manager were working just as hard. I say working just as hard and not taking the easy route because on a Saturday night after hours they called not a couple but many lenders to get us the absolute best terms and interest rates available to make sure the overall deal was the best they could do for us. I can easily say they were working hard for us, as I know just off the straight deal on the two vehicles there was not much money at all to be made on.
We can all look up KBB and NADA values and trade in values on both the trade and the vehicle being purchased and have ball park numbers but I also have a paid subscription to Black Book and I can honestly say they were working with bottom dollar figures on the vehicle for sale and above the safe auction price for our trade in case they could not move it off their lot selling it closer to retail.
We were the only ones there at 7:40pm and finished at about 10:30pm with everyone steadily working on getting the deal done. Let me say I witnessed another man walk up about the same time we pulled in and they were just as dedicated to letting that person know someone would be willing to help them also even after the normal business hours were over. Those actions prove the dealership as a whole has the same dedication to service no matter what it takes as a core value. The first goal was not to pressure you to the table as soon as possible to get your information but it was to get you to "want" to go sit at the table. This was last night 11/25/17 and I am sitting in that truck driving back to Florida today. I will be happy to drive back to Legacy Nissan for my next purchase as they have a customer for life.
Your honesty and hard work is appreciated. Thank you!!!!
Platinum has the speed but lacks Cargo
by HighlanderCrushMom from Green Bay, WI
December 21, 2018
Really sharp looking vehicle that handles very well. Grabs and flies around corners, plenty of get up and go. Roomy back seat. The features on the SL and Platinum are essentially the same, so save yourself a few bucks and just the loaded SL. Some of the tech on the Platinum have had issues so save yourself the hassle. The only downside is the cargo space is small from a height perspective. A small sacrifice for some to get the sporty look.
The online was a new experience for me. I liked the chat. There was no pressure. I will be visiting the dealer soon.
Most comfortable and reliable car I’ve owned
by She loves her Murano! from Eden Prairie ,Minnesota
December 20, 2018
I love this car! I looked for a year and test drove many cars. I wanted a car that met my needs for comfort ( for long road trips) as driver and passenger and had the safety features with back up mirror etc. It looks sharp and the price was right! I Love my Murano!!
Rudi Grentz was our sales advisor and he answered 3 questions which I think we all ask during the buying process - Does he know what he was talking about? Yes.
Can I trust him? Yes. Does he care about me? Yes.
I felt respected, and with that, he earned my business.
Thank you Legacy and thank you Rudi.
My favorite crossover yet!
by Wendylovescars from Crystal Lake, IL
December 19, 2018
Fabulous car! Pano roof, auto liftgate, leather, beautiful styling in and out, Drives smooth and has plenty if power. It will not disappoint you! Love!
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