I do not even know where to start with this. I will first off say that I never ever write reviews...... I took about a week to write a review at first I wanted to write a bad review because I felt that I was getting nowhere but then I thought let me try to reach management and address my concerns if it is not addressed then I will the bad review. With that being said I would like to thank the service manager Jason and the general manager Jad. They both listen and resolved my concerns. Every dealership has issues if you think that every dealership is perfect you are going to be let down big time. What does matters is how the dealership addresses and resolves any issues you may have at that time. This dealership was great with following through on their promise to resolve my issues. One thing I can take away from this experience is before you leave a review allow the dealership/company to hear your concerns and address them before you leave a bad review just to stick it to the company. PS gave it 4 out 5 stars because of the money on gas and tolls I spent getting it resolved :-)
Meet my need
by Arunesh from Edison NJ
November 25, 2018
This car is sufficient for me to use on weekends to have family fun.
Leg room is not sufficient for longer person.
Pick up is less.
I leased Chevy Traverse in 2017 from this dealership when it was Manassas Chevrolet and had a bad experience. This time wanted to buy a Cruze. Every step went without any issue. Sales Associate Carlos was very professional and nice. Austin in finance answered all my concerns and was very professional. It was overall very good experience.
THE CAR ITSELF IS FINE STAY AWAY SMITHTOWN NISSAN
by JIM from Islip Terrace
January 2, 2019
THIS CAR IS FINE THE DEALERSHIP THAT SOLD ME THE CAR SMITHTOWN NISSAN IS DISHONEST BUYER BEWARE. THIS IS THE THREE NISSAN SENTRA THAT WE HAVE OWNED.
very nice place had friendly staff who wasn't overly pushy with the sales pitch.
Most Reliable Car I ’ve ever own
by MariCar from Galena , OH
August 6, 2018
I have that car for years ! It’s very comfortable and smooth driving vehicle. It’s never surprising with any problems, it’s very reliable car I have ever own. The price is reasonable compared to same grade cars price .
Pleasure to work with Jerry's Ford Sales Department and Sean Mathis
Great for a commuter not very powerful
by MattMan from Anaheim CA
July 25, 2018
It's a great car spacious and comfy. It lacks on the engine performance speed and transmission. The transmission can be quite clunky with limited power and annoying acceleration habits. Also the account in this vehicle is pretty weak
Ms. S! service. Courteous and professional. My niece referred us to this dealer and they sent her a $100 check for the referral. Sales is very responsive to my calls. If he does not know the answer he will get it and call me bgaithersburg, MD.!
Glad I paid for extended warranty
by Alyssa from Taylorville
July 19, 2018
Only one previous owner, bout at 2 years old with 44k miles. At 60k miles the transmission went out. I paid 3k for extended warranty. The total bill was around 6k. At 100k miles the brake sensor went out causing the cruise control to not work, car was pulling and the gears wouldnt shift I would get stuck in park. Warranty picked up around 2k dollars worth of work. A week later the gear shifter would not work at all, stuck in park. The entire gear shifter is being replaced tomorrow. That is $529 without labor the warranty is paying. 4k miles left on warranty I'm dumping it soon. I was even told by the service manager to. He said the warranty company cringes when they hear my name and car because I have used way more than 3k in warranty fixes.
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