The service was excellent in every respect above and beyond.
by BOBBYALEXANDER52 from DealerRater.com
December 4, 2018
When I first visited Newport motors from start to finish my experience was excellent , The service department helped me arrange payments which allowed me to have my vehicle service, everything and everybody was excellent. Thank you very much
The treatment and the way they work things out with you is very smoothly I was very please with the whole transaction while I was waiting my kids could be in the kids room watching a movie. Thank you Jose and Suzanne
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
We went there to look at a couple of of used cars. They were so professional, and the cars were in excellent condition.
We did purchase a car and are very pleased with the process, the price, and the experience. We plan on returning when we need another car.
No stress, just a great experience. Ask for Chris!
First let me say that this review is based not on the whole of my experience with United Nissan, but on my recent experience with two of their teammates including Elsa Nava, the customer service manager. Recently I purchased a vehicle from United Nissan, and within just a few months experienced an investigation with the vehicle that I thought was important to bring to their attention. My initial experience when notifying the dealership was a poor one. It led me to write a very negative, yet very well deserved review. This is when Elsa became involved. She reached out to me and expressed her regret for the experience we'd previously had. She asked what they could do to make it right, and did everything in her power to try to arrive at a mutually agreeable solution. Together with another member of the United Nissan family, Elsa was able to assist my husband and I to reach a very fair solution to our situation. She and this other teammate treated us with respect and dignity, they apologized repeatedly for our prior experiences, and made it right in less than 24 hours. To Elsa and her teammate, we appreciate you more than we can express. Thank you for restoring our faith in United Nissan
The customer service is excellent. The wait was a little longer due to another problem that was repaired. They also gave me the option of a car wash.
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