I recently traded with these guys for a new Jeep Grand Cherokee, but prior to that I've serviced with them for years on my previous vehicle, a Ram 1500 Quad Cab. The service department is great. They keep me posted on what it needs and what its gonna need. Their prices are more than fair, and they stand behind their work!
We purchased a Buick LaCrosse and knew we were getting a wonderful automobile, but we were so pleased to meet really great folks who treated us as if we were their only customers. We were so impressed by the friendliness and the knowledge. Everyone there seemed to be having a great time working together and they felt like family. Just a great buying experience!
If you do your homework on the car you want and they have what you want, do it! The best part was, the car was delivered to me! I felt like a baller when the car showed up in my driveway. Customer service was amazing. Best part, no pressure. Just me and my laptop, looking at all the cars until I found what I wanted. Just do your homework on the vehicle, you can't go wrong!!!!! Thank you all at VROOM........
I had very specific requirements and Vroom was the only place that had what I wanted. They offered me blue book on the trade in and the purchase with no haggling. The car was as described. The lighting on their pictures was off so much I thought the interior was gray and not black. Luckily I'm fine with black. Customer service has been great. Delivery was fast. The car came with a white residue all over it, I guess the soap they use; I had to work hard to get it off. They delivered it to me in a public place with no gas. The fuel light was on. I wanted to drive around the parking lot and acclimate my self to the car but I felt immense time pressure to get to a gas station and as a result hit the road without even adjusting the mirrors. Kind of dangerous. Right now they are having a problem getting me the title almost two months after purchase; not sure if it's Vroom's fault but at least they are politely keeping me up to date and sending me a replacement drive-out tag since the first one is about to expire. As scary as it was buying a car online, I'd say overall it has gone well and I would recommend Vroom. Be aware that the contract forces you to give up your right to sue in court. You can opt out by sending a letter to Vroom's lawyers in New York.
Like most I was very skeptical about buying a car online. But I did my research and google'd the company like crazy. What I found in my research is the company had laid off people due to rapid growth and during this time frame the reviews were not good at all. Which to me makes sense and most likely vroom could have done a better job to make sure customers did not feel the effects. But after that period the reviews were really good. Also they have a very high rating with the BBB. That all said I decided to purchase my Jeep Wrangler through Vroom. The entire process from start to finish was awesome! I did not do a trade but just a purchase. I submitted my request for finance and purchase on 7/29 Sunday morning and received a call 7/30 Monday morning. I spoke to the sales person which there was no pressure just Q&A. I put down a deposit so I could secure the Jeep. There was communication via email by Vroom throughout the process including when the Jeep was in route. My jeep was delivered within the time frame they explained, which was the following Friday 8/10 cleaned and in excellent condition. I received my tag and paperwork about a month after the Jeep was delivered. I have 3 kids so spending 4 hours at a dealership is not fun. I would definitely buy from Vroom again. I hope this review helps others who might be on the fence. (Atlanta, GA)
Bought the truck from RJ. Didn’t play games like the other dealerships in the area especially Lake Keowee Ram. (Ridiculous to deal with). Didn’t play around on price, were to the point and couldn’t have been easier. The next closest deal I got was almost 2k more. RJ had all the paperwork ready, I was in and out with my new Ram. Save aggravation and games and buy from Benson!
We bought a truck at Benson Dodge today and we were very impressed by the service.
Dennis did an outstanding job helping us, in all respects. He was knowledgeable, friendly,
polite and personable. He has an engaging personality and is an outstanding asset to the dealership. We will be buying a car in the future and plan to return to Benson dealership.
Great service! I have had an awesome experience with Benson's sales staff. Everyone is so personable and really make the buying process easy. Being my first new truck I've ever bought, Benson will always have my business from now on. A big thankyou to Randel for helping me with such a big mile stone in life. Highly recommend.
Amanda is by far the most honest , helpful sales person ive ever dealt with! A dodge charger has been my dream car for idk how long. I was just so down knowing id get denied. Amanda went the extra mile , even went out in the pouring rain and looked at which charger she could try to get me in. Dripping wet she came inside and told me she got me approved and at the payment i wanted to be at. She definitely went the extra mile and im a proud owner of my very first owned brand new car! Love my 2018 dodge charger! Thanks amanda !!
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