Jerry took the time to insure I was satisfied with the repair of my vehicle. He provides excellent feedback and listens to what you need. He then goes above and beyond what the customer ask of him. If you truly want to insure you get the proper respect as a customer and if you want to ensure repeat customers then I would make sure all your service advisors perform as well as Jerry. No two people are alike but it???s a very comforting fact that I know who I???m going to ask for when I come back to Huffines Dodge
I found the Jeep I wanted thru Truecar...Terry emailed & texted me right away (that gave him a leg-up on other salesmen - texting is easier communication). He answered MANY questions (with NO hassle) & supported me thru my selection & ultimately car deal. It was THE easiest vehicle purchase I've ever made! Everything was exactly as promised...zero surprises! Love my Jeep & would highly recommend Terry & Huffines to anyone looking to make a new car purchase!
In search for a salesman who listens, Terry is the one!
by Dren22 from DealerRater.com
November 3, 2018
After three weeks and multiple test drives at multiple dealerships, accompanied by sales pitch after sales pitch attempting to force me into just any vehicle and not the one I specifically was in search of, I reached out to Huffines in Lewisville. Before ever stepping foot onto the lot, the general manager sent a few cars listing their attributes. Upon receiving them, they invited me to come in and Terry presented the 2018 Jeep Compass of my dreams. I was sent the upfront, true no haggle price and once I arrived test drove the vehicle. They provided a full Carfax detail and I feel like Terry and the team at Huffines went above and beyond my expectations. The general manager spoke to me first removing all pressures to buy. Terry spent quite a bit of time with me and even their finance team was very informative and easy to understand. This being my first car purchase, I can't thank the entire team enough for such a positive experience. I will be referring more of my friends and family to Huffines for the unmatched level of service.
Larry was our salesman via the internet. We located the vehicle and it was more than we ever hoped for. It trumps a new car! Larry answered every question, was courteous, timely, and knowledgeable about our vehicle. I would definitely purchase from Huffines again!
Miranda my service advisor was amazing! She always takes care of me, and my truck! In all honesty I have two Ram dealerships closer to where I live, but I choose to go to Huffines because of employees like her.
From the time I walked in the door, looked at the 2019 Ram Rebel that I wanted, had my trade in appraised came back the next day and purchased my new Ram I knew it was the right choice. From the sales guys that I worked with to the accessory specialist to the finance guy. It was a completely refreshing experience.
After a day of car dealerships and not seeing or getting the service I was expecting, I walked into Dodge City of McKinney and was immiedately greeted by Bobby. He could sense the defeat I carried with me but he was persistent on me staying positive, that he has what I was looking for. I initially came looking at the Jeep but switched gears to the Dodge. Bobby worked with me on my credit and my monthly price point. We initially did not agree and C.J. came over to speak with me. After reviewing they were able to get me in an amazing vehicle for an amazing price and interest rate. They stayed positive, bent over backwards and took care of me all the way through. This was by far the best car buying experience I have ever had. Best customer service and perfect vehicle for my family!
Best buying experience. RT was great, treated my like I was buying a new car. Very polite and extremely helpful. Buying a used car here also included oil change, rotating tires, filling all fluids, detailing the car including shampooing carpet, filling the gas tank and a spare key with fob. My family was so impressed that they are now buying a car for their family.
AWESOME experience. David Hamilton and Keith in used sales truly amazed me. They did what they said they would do!!! That's not common with most dealership's. We looked at a truck Saturday afternoon in the rain no less and CJ Ramza in finance had us driving home with the truck my husband wanted thanks to this great group of guys. Thank you all!!!
Today is the 2nd time I've bought a car from Dodge City! Roberto Lozano found the car I wanted within minutes, C.J. not only found the finance for the car very quickly, but even lowered my car payment. Thanks for the great car experience for the 2nd time! BIG SUGGESTION: I bought GAP insurance for the 2nd time because after my 2nd car was totaled, I'm only in a new car again because the GAP insurance made sure I wasn't upside down for $8,000. Buy GAP insurance, no matter what!
I was looking for something affordable and at low cost. Al, RT, and Angel helped me find something that I was looking for and manage to satisfy my father while in the process. They found me a brand new car and I fell in love with it. Being in college and considered a "ghost creditor" they manage to make things happen. I'm thankful for that and they have great attitudes! The vendors were overall great people. Fred also helped me out when it came to the finance. Being a college student with a college budget that's very important. I would recommend them to everyone! Thank you for making my first time buying experience great!
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