New and Used 2020 RAM 3500 for Sale in Ocala, FL

I arrived at the dealership at around 11:30 AM with no intensions of purchasing a vehicle. I wanted to know what my 2014 Town and Country was worth as a trade-in. I had to have a vehicle in mind to purchase if a deal could be made. The sales person that I had talked with on a previous visit was Ralph Fevrier. I told him right off that I was not there to buy but to see and test drive a 2017 Pacifica (Chrysler of course). He asked me to tell him my Wants and Needs and he filled two columns. The first Pacifica he let me drive fell short of what I expected so I was ready to walk out but I still didn't have my trade-in value. Then he showed me a Pacifica that more closely matched my wants, needs and my Town and Country options. I loved the car but I was not happy with the purchase price. Edwin Morales stepped in and showed me the lease option was probably the way to go since I live in The Villages where golf carts are the major transport. I took the lease option on the car I wanted and was back on the road with it at around 6:30 PM. So I went from no intension to purchase to going home in a new Chrysler Pacifica. Kudos to Ralph. Edwin and all the sales staff with whom I interacted.

I recently posted this review rated (2) and wish to amend it. It seems after some research that the problem is not with the dealership but with the credit union. I'm leaving what I wrote before, not because it's true, but because I, better than anyone, know how it feels to make a mistake like this. Please get your facts straight before doing your review. I really regret having originally posting this review. My sincere apologies go out to this dealership. My recent oil change there went very smooth and the service department was very friendly. I purchased a 2016 Dodge Ram 2500 on December 24th, 2015 for $58,000. I went to my credit union two months later and they were willing to refinance 125% the value of the truck. So, they put everything in the computer and say they can not refinance the truck. They tell me the truck is only worth $38,000. So, I go home and get the sticker that was on the window and show them the value of the truck and they put all the information in and they tell me that is still not listed at the price they sold me the truck for. I feel that I was grossly overcharged for this truck and will not trust this dealership again.

I don't write reviews often but I am pleased to write this one. I have purchased 2 Dodge sedans from Jim Jolly, my salesperson at Bill Bryan Dodge. The purchase experience was smooth from the initial order through delivery and subsequent service. Every member of Bill Bryan staff demonstrated a friendly approach and an eagerness to exceed customer expectations. For example, Jim Jolly kept me informed throughout the process and went out of his way to ensure reliable and accurate information; and we have developed a friendship over the past few years. I have had both Dodge vehicles serviced and would compliment both the service writers and technicians, including Justin, the SVT technician who serviced the performance Dodge cars. I met Bill Bryan himself in the late 1990's when a traded in a rare 1981 custom Bertone Coupe Volvo for another car. ......I liked him then and now. I recommend his dealership often to friends and family.

I recently inquired about a 2017 Chrysler Pacifica Limited (CPO). I initially worked with Todd Phillips who provided great customer service. I told Todd exactly what I wanted and that I was very interested in buying the vehicle. Phillips had the only CPO Limited Edition within a 250 mile radius! After speaking with my wife, we agreed that this was the right choice/vehicle for us. I called the dealership back and was directed to Will Pardee. I told Will that I would like to put a deposit down on the vehicle to hold it for a week due to our crazy work schedule and my wife being 8 months pregnant. After going through a few possible scenarios, we went with his first recommendation. Will had offered to drive the vehicle from the dealership (Ocala) to us in St. Augustine. No strings attached. This was a first time buying a vehicle at home experience for me and my wife. To say the least, Will and his wife showed up to my door with the vehicle and all the paperwork. It looked even better than the 30 online photos. We did all the normal things: test drive, thorough inspection, going through all the latest technology, etc. And the paperwork time was cut in half because we submitted all of our information to Will in advance, so all the nauseating paperwork was done! A few signatures was all that was needed. Will was very professional and well organized. He responded to all of my emails and texts promptly and also took pictures of items that I inquired about. (Key fobs, remote controls and wireless headphones for U-Connect). Outstanding job Will! And what an incredible experience! Thank you!

So my fiance and I went in to look into getting a new truck. We new what we wanted - so when we got in we started working with Matthew Hurd. He listened very inventively and asked questions to make sure he knew exactly what we were looking for and wanted. So we located a truck 2018 Dodge Ram 1500, and I test drove it. Once back at the dealership, Matthew worked quickly to help us get through this process. Matthew answered all our questions with expertise and when something wasn't correct on the paperwork, he corrected it immediately. Once we were approved for the truck, we went to work with the finance manager, Kevin. Kevin was very friendly and easy to work with. He worked quickly as well, and made the process go smoothly. Once all completed we went out to our old vehicle to clean it, and to our surprise - Matthew had already brought our new truck over next to our old vehicle, had removed the plate from our old vehicle and had everything set up waiting for us. This was perfect! We enjoyed not being harassed to make a deal, not getting extra incentives we didn't want shoved in our faces and how friendly the 2 employees we dealt with were. I would definitely recommend Matthew Hurd to anyone looking to purchase a vehicle from Phillips Chrysler Jeep Dodge Ram here in Ocala!!

I called Phillips Dodge with an inquiry on May 25, 2018 after the rep that I spoke with didn't have the info I needed she connected me with Matthew Hurd. I gave Matthew the same info I had given the young lady and by the 26th all my questions were answered. Matthew went above and beyond and got my deal done. When we arrived at the dealership the car was ready and we spent maybe 30-45 minutes completing the paperwork. I have never had a deal to run as smoothly for me as this one. Thanks again Matthew!!!

I stopped in at Phillips CJDR to look at a used vehicle that I had been monitoring via the internet because I wanted to compare it against some new vehicles (Ram 2500 w/ CTD) that I was researching. Adrauth Perez came out to offer assistance. He let me drive the truck. It wasn't quite what I wanted, and I let him know. He did not give me any pressure or try to "sell" me the truck. I was about to leave, I honestly was not there that day buy a truck, but thought that while I was there I'd like to look at a couple of new ones I had been monitoring. Then I could have something to compare with when I went to other dealerships later. He let me look at the trucks, again never giving any feeling of pressure- just assistance. Then he asked me what I thought about the trucks. I told him that I'd like to make one take-it-or-leave-it offer, and that I didn't want to get into the "manager" game. I made a VERY competitive offer. I really didn't expect them to accept it without a bunch of back and forth negotiations, which I honestly was going to get into that day. I was outside waiting in my car (I didn't even go inside at that time because I didn't think they'd accept the offer and I didn't want to get pulled into a negotiation game; my wife was with me and we didn't want to spend a lot of wasted time there at that time), and he returned and said that they would accept my offer. I was literally stunned that they accept my offer with no pressure, no counter negotiations, no haggling. My wife and I then went into the building for the first time (I have never made an offer and had it accepted without stepping foot inside the dealers showroom/ offices before) and completed the paperwork. We then finalized the financing which was fairly quick and simple. I also received a VERY competitive interest rate to go along with my great deal. I was very pleased with my overall experience at Phillips CJDR and would highly recommend them to anyone seeking to purchase a vehicle. I would also highly encourage you to seek out Adrauth Perez to assist you with your experience.

I want to start off by saying thank you to Phillips Dealership for making our car buying experience so amazing. The customer service we received was hands down above and beyond anything one would ever expect to receive. I've worked with car dealerships in the past such as Mercedes, BMW etc (which when spending a certain amount of money you expect to receive a high quality experience) but/and I can honestly say our time spent at Phillips Chrysler Jeep Dodge Ram was equivalent to the customer service at these high end dealerships, if not better. I can't praise Lou the Sales Manager enough. He was such a pleasure every time we came in, very personable and a stand up guy! You can tell he has the buyers best interest in mind and we can't thank him enough for being so patient with us. Ronick was our salesman from the start and he really helped my fiance find the car of his dreams with out breaking the bank, he as well was very patient with us and went above and beyond what is typically expected. I recommend working with him if you're ever looking for a car at that dealership. Last not but not least Brad the financing guy. Not only did he find us amazing rates but he really topped off the process with his endearing personality. Overall, a huge shout out and thank you to the best car dealership around. It was well worth the hour + drive (one way) multiple times to do business with these guys Full disclaimer: I've always been one to laugh off people who leave these long reviews, thinking how on earth do they have that much time let alone care that much but after being treated so well at the Phillips Car Dealership I realized, no words are enough to say how much we appreciate them and thank you for everything they did!

My wife and I recently started searching for a use Chrysler 300C online. I came across a post for a 2014 model from Bill Bryan. I had a couple of questions and reached out to the dealer, Bill Bryan in Leesburg, FL. I didn't have to wait long for a great response. Kevin Olson, Internet Business Development, emailed me right away and was very helpful and knowledgeable. We also discussed the car on the phone for a few minutes during the week. I told Kevin that I couldn't make it to view the car in person until Saturday. Kevin went out of his way to watch the car and update me on the status. Kevin even kept an eye on it on Saturday as my family and I drove about 1 1/2 hours to the dealership. Once we arrived, not only were we met by Kevin but also by a salesman named Jim Jolly. Jim was equally as helpful, friendly and knowledgeable. He made us feel comfortable from the very beginning and felt like he was guiding us with honest, reliable information. Well, we loved the car, service and great rates we received and eventually left with the 300C. It couldn't have been easier and we are thrilled. I even received another followup call on Monday from Jim who was checking on our trip home. I recommend Jim, Kevin and the whole team at Bill Bryan as a great place to purchase your next vehicle. They are worth it, even with a 1 1/2 hour drive! Kurt Tampa, FL

I am here to tell you my experience with this dealership was outstanding the last couple of days. Everyone that was involved in me purchasing my new vehicle made me feel really comfortable, everything just flowed 😍 IL Park is the best salesman I have ever had and I cannot thank him enough. So to everyone at Bill Bryan in Fruitland Park Thank you I love my new Jeep 😍

First of all, hope the "stars" will show up on the screen because the answer is "5" across the board. My wife and I live about 150 miles from the dealership, in Georgia, so when we saw the advertised price on the internet we had to make sure the Out the Door price was firm. Joe Washburn sent us a quote and when we came in to get the car Sonny Wallace made us feel quite at home and yes the price quoted was what we paid with no attempts to sell unnecessary add ons, etc. We did have a problem with a missing key but Sonny took care of that as well. David Hoff was a whiz at the documentation process. This dealership seems to be a happy workplace for all the employees we observed, and we noticed that everyone went out of their way to make us (and our poodle Lollipop) and other customers comfortable and stress free. Definite recommend!

Bill Stickley is our go-to person for vehicles. We drive from Brooksville (1.25 hours) just to deal with Bill and Phillips, as always a painless experience. Our previous vehicles have included service visits, we drove the distance just to deal with the excellent service, we were very surprised to learn that it is now only available to Marion County residents. Very discriminatory for those living across the county line and willing to drive for the service.

My wife & I bought another new Jeep Overland from Phillips as we recently purchased a 2017 Grand Cherokee Overland at the end of December. We find their easy going, no pressure, professional approach reminds us of the dealer we purchased cars from up in Pittsburgh. I specifically asked for the same Salesman, Bill Stickley, as he's an honest & engaging person. I find they have a great selection & usually have the model w/ the colors & options we like at an reasonable price. Since they're about a 100 miles from where we live I research online & negotiate over the phone w/ them so we don't make a wasted trip. They have the paperwork ready when we arrive w/ the car cleaned, prepped & ready to go. However, in this particular instance Bill immediately pointed out the Cherokee's Driver side mirror had some paint missing & they didn't realize until just before we arrived. Since this was a Sunday & the Service Department was closed nothing could be done until early in the week when a replacement mirror could be ordered. It was agreed they would send me the mirror as they already made arrangements w/ my Local Dealer to replace it at their cost. Also, the Cargo Cover was missing (it was on the Sticker & in the photo online), but they're shipping it directly to me as well. While these issues likely would have caused some trepidation on some people's part, their personal & professional approach to resolve them only reinforced we made the right decision to purchase our vehicles from Phillips. We look forward to many years of these cars being on the road & when it comes time to replace them we'll be shopping again at Phillips. Sincerely, Annette & Randy Curti

Went to Phillips CJDR after finding a Chrysler 300 Limited with options ALP and ACW on the Internet. My local dealer did not have the car we were looking for and wanted to charge us to bring a car from another dealer so we would be able to look at it. My wife would not buy a car sight unseen and would not pay to have a car brought from another dealer. The salesman (Adrauth Perez) brought the car we were looking for up to the showroom and it was exactly what we wanted. We also worked with the Finance Manager (Kevin Roberts) and purchased the car, traded in my 2007 Chrysler 300, and drove home. Took the title for the 2007 Chrysler 300 back to Phillips the next day. Overall, a great experience.

j.d is always there to help us. he takes his time, and tries to get us what we want for the $ we want...just seems to takes a very long time to get from point a to financing to going home, leave about 3-4 hours to get a car, test drive-paperwork!!

We own a 2012 Dodge Ram 2500 diesel. We had an emission sensor problem, an engine light on, and a "power reduced....see dealer" alert on our dashboard. We called Plaza Dodge and they got us right in the next morning, provided us with temporary transportation (since this was our only vehicle), gave us a rough idea of what was wrong, and sent us on our way. Teri (Service Advisor) was helpful, knowledgeable, and a strong cheerleader for us. The Dodge repair service was done promptly, they made sure the repair worked, and we picked up our vehicle the next day. The prices were reasonable and they warranty their work.....couldn't ask for more! Thanks!!!

There still is "Old School"customer service, the way it used to be. From our salesman Richard Conner to finance manager Robby Vines and all the other friendly employees that we met thanks for a great experience. Thank you, Phil & Carolyn Peters

I recently inquired about a 2017 Chrysler Pacifica Limited (CPO). I initially worked with Todd Phillips who provided great customer service. I told Todd exactly what I wanted and that I was very interested in buying the vehicle. Phillips had the only CPO Limited Edition within a 250 mile radius! After speaking with my wife, we agreed that this was the right choice/vehicle for us. I called the dealership back and was directed to Will Pardee. I told Will that I would like to put a deposit down on the vehicle to hold it for a week due to our crazy work schedule and my wife being 8 months pregnant. After going through a few possible scenarios, we went with his first recommendation. Will had offered to drive the vehicle from the dealership (Ocala) to us in St. Augustine. No strings attached. This was a first time buying a vehicle at home experience for me and my wife. To say the least, Will and his wife showed up to my door with the vehicle and all the paperwork. It looked even better than the 30 online photos. We did all the normal things: test drive, thorough inspection, going through all the latest technology, etc. And the paperwork time was cut in half because we submitted all of our information to Will in advance, so all the nauseating paperwork was done! A few signatures was all that was needed. Will was very professional and well organized. He responded to all of my emails and texts promptly and also took pictures of items that I inquired about. (Key fobs, remote controls and wireless headphones for U-Connect). Outstanding job Will! And what an incredible experience! Thank you!

So my fiance and I went in to look into getting a new truck. We new what we wanted - so when we got in we started working with Matthew Hurd. He listened very inventively and asked questions to make sure he knew exactly what we were looking for and wanted. So we located a truck 2018 Dodge Ram 1500, and I test drove it. Once back at the dealership, Matthew worked quickly to help us get through this process. Matthew answered all our questions with expertise and when something wasn't correct on the paperwork, he corrected it immediately. Once we were approved for the truck, we went to work with the finance manager, Kevin. Kevin was very friendly and easy to work with. He worked quickly as well, and made the process go smoothly. Once all completed we went out to our old vehicle to clean it, and to our surprise - Matthew had already brought our new truck over next to our old vehicle, had removed the plate from our old vehicle and had everything set up waiting for us. This was perfect! We enjoyed not being harassed to make a deal, not getting extra incentives we didn't want shoved in our faces and how friendly the 2 employees we dealt with were. I would definitely recommend Matthew Hurd to anyone looking to purchase a vehicle from Phillips Chrysler Jeep Dodge Ram here in Ocala!!

I stopped in at Phillips CJDR to look at a used vehicle that I had been monitoring via the internet because I wanted to compare it against some new vehicles (Ram 2500 w/ CTD) that I was researching. Adrauth Perez came out to offer assistance. He let me drive the truck. It wasn't quite what I wanted, and I let him know. He did not give me any pressure or try to "sell" me the truck. I was about to leave, I honestly was not there that day buy a truck, but thought that while I was there I'd like to look at a couple of new ones I had been monitoring. Then I could have something to compare with when I went to other dealerships later. He let me look at the trucks, again never giving any feeling of pressure- just assistance. Then he asked me what I thought about the trucks. I told him that I'd like to make one take-it-or-leave-it offer, and that I didn't want to get into the "manager" game. I made a VERY competitive offer. I really didn't expect them to accept it without a bunch of back and forth negotiations, which I honestly was going to get into that day. I was outside waiting in my car (I didn't even go inside at that time because I didn't think they'd accept the offer and I didn't want to get pulled into a negotiation game; my wife was with me and we didn't want to spend a lot of wasted time there at that time), and he returned and said that they would accept my offer. I was literally stunned that they accept my offer with no pressure, no counter negotiations, no haggling. My wife and I then went into the building for the first time (I have never made an offer and had it accepted without stepping foot inside the dealers showroom/ offices before) and completed the paperwork. We then finalized the financing which was fairly quick and simple. I also received a VERY competitive interest rate to go along with my great deal. I was very pleased with my overall experience at Phillips CJDR and would highly recommend them to anyone seeking to purchase a vehicle. I would also highly encourage you to seek out Adrauth Perez to assist you with your experience.