Used 2019 Subaru Ascent for Sale in Richmond, VA

My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.

Has a very comfortable ride. Sets up high enough to give you great visibility. Interior has less road noise than others. Good gas mileage for the size of the car and all wheel drive

This being my 5th new car in 10 years, I never, ever thought I would ever say this but... I THOROUGHLY ENJOYED THE EXPERIENCE of shopping at Colonial Subaru. I can honestly and confidently say that I will never recommend or purchase from a dealer other than this one. Granted, this is my first Subaru so maybe the experience is great with all Subaru dealers but I have never felt so accommodated, informed, and respected while shopping for a car. The staff there - especially Gaby, Patrick (or the guy that helped clear up my Equifax issue), Chris, other Chris, and Floyd are the people to know! They were super helpful and never pushy. I strongly recommend Colonial Subaru as my experience there was exceptional!

The Ascent is a size upgrade in Subaru's offering that we have been waiting for. There isn't a thing I don't like about it. Love it!

Harry Mosley was personable and accommodating, the kind of Sales person you want to deal with. Initially I couldn't decide whether I wanted a Forester or a Crosstrek. Harry was very knowledgeable about both vehicles and about Subaru's commitments to safety. I have never owned a Subaru so this was important. I came back for a second visit to test drive each one and decided on the Forester. Harry sent me pricing the next day as I requested. I spent the next day, calling and getting quotes from 4 other dealerships. I changed my mind at least once on what color I wanted. I gave Harry the specs that I wanted, he called back later that afternoon, he had found the one I wanted We met Monday morning to wrap up the deal, he introduced me to the Finance Manager who quickly completed all the paper work, reviewed additional options and extended warranty.(I'm a Systems engineer and was extremely impressed with the desktop technology!) The price and package were reasonable. My only after thought, I should have negotiated a better deal on my trade-in. About the car- 2018 Forester - The color is beautiful, the sound is great, its fun to drive, safe, comfortable and the mileage is good. I'm looking forward to spending a few years and many miles with this one. EvelynW

From the time we walked into Subaru of Richmond in July, not knowing anything about Subaru???s except for ads, Harry Moseley was our mentor, our sales rep, our professional car guru, and ultimately our friend. He told us and showed us everything about the Crosstrek we we interested in, what would be different if we waited for the 2019 model, and what our financing options were. He answered every question. We would recommend him in a microsecond! Thanks, Harry, for all your help.

Buying a car is stressful even if you have a lot of experience. Historically, it has been time consuming, emotionally taxing and most of us go into a dealership with far less knowledge than we ought for a purchase of the magnitude of a car. Salespeople have (understandable) pressures to move inventory and even the most fair-minded is looking to get the highest price they can get away with. It is harrowing at best. With my experience with Carvana, all of these stresses were eliminated. I browsed inventory as widely or narrowly as I wanted, for as long as I needed. I could dictate pricing ranges that were suitable for me. The car I received was *exactly* the car I examined online, right down to some inconsequential bumper scuffs. Beyond this, and *absolutely unlike* any other online business, I could speak to a *real human being* within a few minutes of calling (I had six or seven conversations with Carvana agents over the 3 1/2 weeks from car selection to car receipt). They either had the answers at hand, or researched them and replied promptly with a follow up call. Delivery coordination and drop off (and test drive) were *painless no pressure* experiences???all preparatory contract paperwork was prepared in advance leaving only title transfer stuff to take care of. It took 45 minutes, tops. (I transacted entirely in cash, so I cannot speak to the process when there is financing.) Honestly, the biggest delay was on *my* end getting the insurance transferred (having to wait on hold with my insurance company for 15 minutes). The car was 100% was described???absolutely no surprises. The images on the web site for my car were not stock images. What I saw was what I got. Naturally, it was clean, filled up with a full tank, with new tires and the whole nine yards. Even got a ???free??? Carvana reusable coffee cup and key chain. Nice touch. The part that I found the most extraordinary was the 7-day money-back guarantee, which pretty much covers a change of mind unless you get into an accident or drive it a ton (over 400 miles, and even then, they???ll take it back after a modest per-mile-over-400 charge). All in all, I was dreading buying a car (and selling my used one) and Carvana made it pleasurable. I am absolutely recommending them to all of my friends and coworkers and I hope (as a relatively new company) they keep up the excellent work.

This being my 5th new car in 10 years, I never, ever thought I would ever say this but... I THOROUGHLY ENJOYED THE EXPERIENCE of shopping at Colonial Subaru. I can honestly and confidently say that I will never recommend or purchase from a dealer other than this one. Granted, this is my first Subaru so maybe the experience is great with all Subaru dealers but I have never felt so accommodated, informed, and respected while shopping for a car. The staff there - especially Gaby, Patrick (or the guy that helped clear up my Equifax issue), Chris, other Chris, and Floyd are the people to know! They were super helpful and never pushy. I strongly recommend Colonial Subaru as my experience there was exceptional!

My husband had spoke with Ms. Myron over the phone a week pryor to going to the dealership. We wanted a 2017 Subaru Forester, black on black. She found a 2018 with all the bells & whistles! When we got there, OMG...the experience we had with Ms. Myron in getting the information, answering questions and concerns we had about the vehicle, was nothing less than excellent! We hadn't planned on making a purchase, but after we saw the vehicle and driving it, we went to dinner and prayed over what our decision should be, called her from the restaurant and told her we wanted to make the purchase! She ensured the Forester would be clean upon our return to the dealership. She simply goes out of her way to ensure you are happy with your new purchase! I have never seen that type of saleperson who doesn't try to push you into making a purchase. Excellent customer service...thanks Ms. Myron!

As a past Subaru Outback owner, I wanted to replace my 2011 vehicle. When I called Colonial Subaru to check on their inventory and pricing, I was amazed at the difference between their offer and other Subaru dealers. Our salesman, Chris Johnson, was thorough, efficient, and extremely helpful. He knows his product and all of the features. The financing procedure with Gary See was easy and much, much faster than other experiences in car purchases. There was NO pressure for extras! Thank you!!

It was such a pleasure to deal with Myron and the entire team at Colonial. From the beginning, Myron was so helpful and friendly with both my family and myself. She is an attentive listener who has a knack for understanding her customer's needs and determining which car would be the best match for them. Myron's experience and knowledgeability are an asset to her team. Furthermore, she followed up with us to make sure that we were 100% satisfied with our purchase and with the customer service we received- well we were! I highly recommend the team at Colonial Subaru and am so appreciative of Myron for going out of her way to make buying a car such a positive experience for our family!

We are very happy with our new 2018 Outback. Everyone at the dealership was friendly and knowledgeable. If someone didn't know the answer to our question they knew who to go to for the answer. There was no buying pressure from anyone we spoke with. Subaru offers a lot of value at a very competitive price.

First time car buyer from Colonial Subaru. A very pleasant experience from start to finish. Christopher was such a pleasant,knowledgeable and prompt person to meet my needs. I drove 30 miles one way just to check out your faculty after seeing it on TV

Chris Johnson is the best! I asked him if we could do everything through email, so that I did not waste a trip if something did not work out. He took care of everything for me, met ALL of my wishes, my new car was ready and waiting for me when I arrived. All that was left was the little bit of paper work. This place and the employees are absolutely amazing!