Used Subaru Ascent for Sale in Richmond, VA

Harry Mosley was personable and accommodating, the kind of Sales person you want to deal with. Initially I couldn't decide whether I wanted a Forester or a Crosstrek. Harry was very knowledgeable about both vehicles and about Subaru's commitments to safety. I have never owned a Subaru so this was important. I came back for a second visit to test drive each one and decided on the Forester. Harry sent me pricing the next day as I requested. I spent the next day, calling and getting quotes from 4 other dealerships. I changed my mind at least once on what color I wanted. I gave Harry the specs that I wanted, he called back later that afternoon, he had found the one I wanted We met Monday morning to wrap up the deal, he introduced me to the Finance Manager who quickly completed all the paper work, reviewed additional options and extended warranty.(I'm a Systems engineer and was extremely impressed with the desktop technology!) The price and package were reasonable. My only after thought, I should have negotiated a better deal on my trade-in. About the car- 2018 Forester - The color is beautiful, the sound is great, its fun to drive, safe, comfortable and the mileage is good. I'm looking forward to spending a few years and many miles with this one. EvelynW

This being my 5th new car in 10 years, I never, ever thought I would ever say this but... I THOROUGHLY ENJOYED THE EXPERIENCE of shopping at Colonial Subaru. I can honestly and confidently say that I will never recommend or purchase from a dealer other than this one. Granted, this is my first Subaru so maybe the experience is great with all Subaru dealers but I have never felt so accommodated, informed, and respected while shopping for a car. The staff there - especially Gaby, Patrick (or the guy that helped clear up my Equifax issue), Chris, other Chris, and Floyd are the people to know! They were super helpful and never pushy. I strongly recommend Colonial Subaru as my experience there was exceptional!

My husband had spoke with Ms. Myron over the phone a week pryor to going to the dealership. We wanted a 2017 Subaru Forester, black on black. She found a 2018 with all the bells & whistles! When we got there, OMG...the experience we had with Ms. Myron in getting the information, answering questions and concerns we had about the vehicle, was nothing less than excellent! We hadn't planned on making a purchase, but after we saw the vehicle and driving it, we went to dinner and prayed over what our decision should be, called her from the restaurant and told her we wanted to make the purchase! She ensured the Forester would be clean upon our return to the dealership. She simply goes out of her way to ensure you are happy with your new purchase! I have never seen that type of saleperson who doesn't try to push you into making a purchase. Excellent customer service...thanks Ms. Myron!

Has a very comfortable ride. Sets up high enough to give you great visibility. Interior has less road noise than others. Good gas mileage for the size of the car and all wheel drive

From the time we walked into Subaru of Richmond in July, not knowing anything about Subaru???s except for ads, Harry Moseley was our mentor, our sales rep, our professional car guru, and ultimately our friend. He told us and showed us everything about the Crosstrek we we interested in, what would be different if we waited for the 2019 model, and what our financing options were. He answered every question. We would recommend him in a microsecond! Thanks, Harry, for all your help.

The Ascent is a size upgrade in Subaru's offering that we have been waiting for. There isn't a thing I don't like about it. Love it!

From start to finish, the entire experience was great!

It was time for something bigger than my Tacoma, which I LOVED. A friend of mine had just bought her new Ascent so I was intrigued. She has a family like mine and loves her Ascent, it is easy to see why after owning mine for the last month. I couldn't be happier, great car! Highly recommend!

My experience at Subaru of Richmond was truly exceptional. I had the pleasure of working with Dan, who showed himself to be very professional and knowledgeable on the 2018 Subaru Outback! He was very friendly, and easy to work with, and showed all the wonderful features of the 2018 Subaru Outback. This is my first Subaru, and I am thrilled to finally have purchased one! The whole process, from beginning to end was extremely smooth, and quick. I've purchased many, many new cars in my lifetime. But, this experience was the most pleasurable, and easiest I've ever had! It doesn't hurt that I'm am LOVING my new Outback!! I'm so very happy to finally be a part of the Subaru family! Thank you, Dan, for helping to make my purchase so effortless! Jonathon Szabo

My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.

I drove home and it was amazing. The vehicle rode so smooth and it was a nice ride back home. I am so glad that I went to speak with Pamela, she helped me so much. She was patient and very nice to us.

I leased a new Subaru Ascent Touring, and from start to finish it was a very quick and painless process. The salesman was like a family friend, and was extremely helpful the day of the sale and in the days following. Five days after I bought the car someone hit me. Not only did the Subaru Ascent protect me and my passenger (no injuries), but the salesman offered to look at the car for me to see if it was safe to drive. When I took the car to the dealership, multiple staff members came out to look and talk with me and my husband, ask if we were ok, and give us their suggestions for the best body shop to use. They even gave us the info for the body shop THEY used for all of their Subarus on the lot for any work needed, and told us who to ask for. They worked with our USAA agent when she was unable to get an estimate (car was so new, parts weren’t in the system) - she was able to sit with them and call the Subaru factory to figure out pricing for the estimate. The dealership said they would even get me a loaner for a period of time if needed while my car was in the shop. While getting your new car mangled in an accident less than a week after purchase is never desirable, the staff at Hyman Brothers Subaru truly made it feel less painful! The repair shop they recommended was extremely easy to work with, and communicated with me throughout the process. I will definitely be getting my next Subaru from Hyman Brothers!

Emailed dealership listing what we wanted. Dealership emailed back they had it. Made a deal & purchased a Forester within an hour. First routine service completer in less than predicted time. Nice fcility. Nice people.

Thanks to Mike Miller who made the purchase of my Forester a great experience. Everyone was helpful and I knew right away I had found my car.

Best purchasing experience. No hassle purchase and Chris Dean listened to what I was looking for. Chris did a great follow up to make sure that everything was okay with my 2018 Subaru Crosstrek (which I love). This is my 6th Subaru purchase from Subaru of Richmond and would never go to another Subaru dealer. This dealership is wonderful. From the sales staff to the service department to the parts department they are all wonderful!