Used 2017 Subaru Crosstrek for Sale in West Springfield, MA

After purchasing a 2006 Subaru Forester regrettably from another dealership who would not address a service issue on an advertised feature. I came upon your dealership from Subaru parts ct on the web and saw that your location was convenient to my home so I ordered the part I was looking for on your website. I received notice the next day that the parts was available for my pickup. When I went to the parts counter I was greeted by people who knew what I needed and were able to supply me not only with the part but with the drawings and information necessary for me to painlessly get the parts changed and functioning properly. I also ordered another part special order and again the part came join on time and with all the information I needed to perform the installation with no issues. And the parts from Suburban Subaru are over 10% less expensive that the other Subaru dealership who wouldn't help me out fixing the problem that they sold me. Thanks to Suburban Subaru parts and service personel I now know the way to the best Subaru dealer in Connecticut. Thanks guys

Got me home during the biggest snow storms of the year. People were even stuck in standard trucks and we still got through without any issues.

I recently participated in a buyback of my 2014 Jetta TDI and a purchase of a new 2017 Golf. It was a positive experience with some snags along the way. In the end Melanie Zoelck emerged as the most competent person I have dealt with in my 3 years as a customer of this VW dealership. Not only did she help me process the buyback, she actually also sold me my new car, even though she is not a salesperson! But she seems to know everything there is to know, and when she doesn't, she knows what questions to ask and where to direct them. Melanie did not waste a single minute of my time, and treated me with straightforward respect. It was a very easy transaction, and I loved it when Melanie walked me through the details of the car. She knew how every little thing worked and she seemed to be enjoying showing off the car. I got the sense that she really believes in the brand and in the product and that gave me an extra boost and confidence in my purchase. I also had a nice experience with Myron Callender and with Eric (last name?) The person who processed my loan was A-OK as well. I will not mention a couple of other people whose hard-sale style I did not need. They should take a page from Melanie's book. Treat me with honesty and dignity, without playing games, and I will stay a loyal customer for the foreseeable future. Thank you!

Love that this is a smaller SUV and great gas mileage but it also sits up high like a larger SUV. Can go off road but never have!

simple process and they service everything they sell

The reliability, safety, and control (symmetrical AWD) of this vehicle is incomparable to any other manufacturers out there. The heated seats are just an awesome feature along with ease of the controls on the steering wheel. It is raised off the ground just enough for a respectable ground clearance.

I met with Paul Hewitt to lease or purchase a vehicle. Paul provided very excellent service. I was not sure whether to buy or lease. Paul was patient and walked me through the various options and was very throrough! What impressed me the most was his ability to look at this from my perspective! I dealt like every step of the way Paul had my best interest in mind. The dealer it’s self is also very professional, friendly and comfortable to be at. If you are in the market for a new vehicle I highly recommend this dealership, specifically Paul

We went from a smaller hatch back to this and it is surprising how much more room this has! We can fit so much! Both of our kids ride comfortably. 1 forward facing and 1 rear facing!

Thanks to CarMax services Team I can now relax and drive my car. They were so helpful and I trust them will never ever ever go to any dealer for my car repair. Special thanks to Carolyn for being so nice and understandable.

The car is great for travel. The AWD is a great feature to have in the northeast. It got me through many bad snowstorms. Handles excellently and has great MPG

Stop by to look at and test out a 2nd car process was quick, simple and no pressure sales either will buy from them when ready!

Had limited 2017Crosstrek unfortunately badly rear ended by plumber contractor's van. Survived crash. Eyesight and AWD was great, loved higher clearance and visibility around. It was best choice for the money, tried Honda, Toyota, Mazda counterparts - they are good vehicles but Subaru was better for me.

Jayson Arroyo was fantastic! This was my first car buying experience and I couldn't have asked for a better salesperson to work with. I was able to speak openly about what I liked and didn't like about car, state exactly what I wanted - and he found it! I had visited other dealerships and did not receive the same service, which is what sealed the deal with Suburban. I never once felt pressured into buying something or adding anything on. Jayson explained all of my options and answered all of my questions - which with it being my first new car purchase I had quite a few. I left feeling confident in my purchase and very very pleased with my service. Thank you Jayson!

The Subaru Crosstrek is my favorite purchased vehicle of all time. It’s big enough to haul a 5 foot dresser and small enough to park in a tight spot. My next car will definitely be another Crosstrek!!

7/1/18 When we first walked into the Bertera showroom every staff member was busy with a client. However Dan Leary immediately made time for us. Dan brought my wife and I to the Forester we found on Bertera's website. Dan knew most of the history of the car even though it had been in the lot for a few months. Dan then introduced us to Rich Santoni who knew even more about the particular Forester we asked about. Rich answered our questions and he immediately set up a comparison test drive for us in both a 2015 Forester and a 2015 Outback. Rich left mid week on a well deserved vacation and introduced us to Joe Bucko over the phone to help with any further inquiries. Both Rich and Joe from the Sales team answered every question we asked with no hesitation. If they did not have the answer at hand, they found out within minutes. Ashley from the Finance Team helped us make the best choices based upon our needs as we described them to her. Ashley utilized her extensive history in her role to explain the pros and cons of each option we considered. This was the most relaxing experience I have ever had spending a large sum of money in less than 2 hours. (My relaxed demeanor was commented upon by one of the staff members.) A testament to our experience with the great people at Bertera Subaru.

This car meets or exceeds all our needs and we plan to have it a long time. We've owned several Subarus and this is the best yet!

Ashley n stan. Exellent service car rite is the best car dealer I've been to.Very helpful they explained everything i asked.I love the car they put new tires roters n breaks tune up.clean place no gimicks excellent price n warranty .love my car will buy there again will recommend to everyone i know.no pressure to buy they let you take your time .they don't sell you a car they let you buy the car.excellent very happy.

This car is perfect for me. As long as you maintain it, nothing will ever go wrong with it. I love the styling and the reliability of the vehicle. Subaru did a great job on this one!

Good customer service unfortunately the car I really wanted had been sold although other cars on the lot were in very good condition. Just didn't have the one I wanted.

We purchased this for our daughter's first car. The 18's had just come out so we were able to get a brand new 17 with the Eyesight Safety package for less than the base 18 model. The high points of this vehicle for me are SAFETY, VISIBILITY, & DEPENDABILITY. EXTERIOR: The exterior of the vehicle is stylish and slightly rugged. Doors open wide (almost a full 90 degrees) and close with a sturdy clunk. Roof rails are standard, and with a set of optional crossbars will hold a good size cargo box. INTERIOR:The interior is durable cloth with a stylish orange contrast stitch. More than adequate head and legroom all around. Ample cargo space. As I mentioned before, the visibility in this thing is unmatched with large windshield and side/rear glass. There are soft touch materials aplenty. Controls (both dash and steering wheel) are very well organized and intuitively thought out. The Crosstrek does seem to suffer from a bit of identity crisis. Are the interior backlights Orange? Blue? Red? White? Yes to all and it seems a little disjointed but is not a major issue. Bluetooth and infotainment system is easy to use and features a single CD player, 2 USB ports, an auxiliary port and available XM Satellite radio. My only quibbles with the interior are the odd placement of the heated seat switch, lack of sunglass holder and a cruise adjustment that takes some getting used to (hard to explain, but suffice it to say it's the opposite of most cars I've driven). RIDE/PERFORMANCE: Ride quality is great. Cabin is quiet. Acceleration is adequate and the CVT is much better than the one on my Honda HRV. I wouldn't call it sporty, but I could go with nimble. Love that this vehicle is AWD, and unlike other offerings in this segment it is TRUE ALL WHEEL DRIVE, not 2WD and AWD when it senses it needs to be. Keep that in mind when you are comparison shopping. SAFETY: The Eyesight System is awesome! Adaptive cruise will keep you 1-2-or 3 car lengths behind the car in front of you. Emergency Breaking, Blind Spot Monitors, Rear Back up Camera with crossover warning all help ease our minds a little when we send our teenager out on the road. More airbags than you probably need, including drivers knee airbag. This is also a Insurance Top Pick for collision. SUMMARY: To sum it up, a great safe practical durable choice in this segment. I really wish I had chosen this when I was shopping for myself as my Honda HRV is a real turd to drive.

In mid-November, 2015 I bought my 2015 Subaru Legacy with help from Gus (no longer w/Steve Lewis) and he was great - articulate and efficient. The tech person who helped me e.g. sync my phone etc. (Julie) was helpful too. The 1,000 mile "check-up" was uneventful. I had the 6,000 mile service conducted at about 5,800 miles b/c it was convenient to me; that was about three weeks ago. It was done quickly; and when I left the lot I felt all was good. I did however need follow-up help with two issues: (a) once my odometer reached 6,000 miles, when I turned on the car I was offered help to schedule my 6,000 mile service (which had been done); and, (b) my phone had become "unsynced" from the car. So, I called expecting it to be a hassle to figure things out. I was told to come over at my earliest convenience, which I did that day (afternoon of Friday, March 11). The guy at the service desk (sorry I didn't get his name) listened to my description of what I needed help with and summoned Benny Cruz who accompanied me to my car and in 15 minutes he had me on my way with everything "made right". I want to thank the Steve Lewis Subaru staff who fielded my call and emphasized they wanted to fix my problems ASAP, the gentleman at the desk who listened carefully to my "problems" and then summoned the aforementioned Mr. Cruz who was quick, very competent and polite. I appreciated the good service and look forward to my next visit. Chris Fox Belchertown, MA

As far as I’m concerned, living in Canada where the snow is often not cleared, you have two choices of vehicles, Subaru or AUDI, and Subaru is half the money for the same traction. Any other type of ’all wheel drive’ system, I don’t care what you call it, is not up to performing well enough when you need real traction. This vehicle is also tall enough to have proper clearance, but not to tall that it has poor stability. The new engine is very good on gas, almost as good as our civic was.

This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.

I drive for my job. Door pockets aren't large enough or square to be useful. Center console is a C minus! I'm 5'5., must reach way back to lift storage cover. VERY BAD. there are 2 useless recesses in the center console --too shallow to hold a cell phone or pen -- what are they for? cup holders set too far back. and PS: never open the door if it's been Snowing!!! it all lands in the driver's seat. Obviously not designed by an outdoor team!

7/1/18 When we first walked into the Bertera showroom every staff member was busy with a client. However Dan Leary immediately made time for us. Dan brought my wife and I to the Forester we found on Bertera's website. Dan knew most of the history of the car even though it had been in the lot for a few months. Dan then introduced us to Rich Santoni who knew even more about the particular Forester we asked about. Rich answered our questions and he immediately set up a comparison test drive for us in both a 2015 Forester and a 2015 Outback. Rich left mid week on a well deserved vacation and introduced us to Joe Bucko over the phone to help with any further inquiries. Both Rich and Joe from the Sales team answered every question we asked with no hesitation. If they did not have the answer at hand, they found out within minutes. Ashley from the Finance Team helped us make the best choices based upon our needs as we described them to her. Ashley utilized her extensive history in her role to explain the pros and cons of each option we considered. This was the most relaxing experience I have ever had spending a large sum of money in less than 2 hours. (My relaxed demeanor was commented upon by one of the staff members.) A testament to our experience with the great people at Bertera Subaru.

It drives so smooth and the Interior is so sleek!! All my friends love my car! Big upgrade from the PT cruiser I used to have.

In mid-November, 2015 I bought my 2015 Subaru Legacy with help from Gus (no longer w/Steve Lewis) and he was great - articulate and efficient. The tech person who helped me e.g. sync my phone etc. (Julie) was helpful too. The 1,000 mile "check-up" was uneventful. I had the 6,000 mile service conducted at about 5,800 miles b/c it was convenient to me; that was about three weeks ago. It was done quickly; and when I left the lot I felt all was good. I did however need follow-up help with two issues: (a) once my odometer reached 6,000 miles, when I turned on the car I was offered help to schedule my 6,000 mile service (which had been done); and, (b) my phone had become "unsynced" from the car. So, I called expecting it to be a hassle to figure things out. I was told to come over at my earliest convenience, which I did that day (afternoon of Friday, March 11). The guy at the service desk (sorry I didn't get his name) listened to my description of what I needed help with and summoned Benny Cruz who accompanied me to my car and in 15 minutes he had me on my way with everything "made right". I want to thank the Steve Lewis Subaru staff who fielded my call and emphasized they wanted to fix my problems ASAP, the gentleman at the desk who listened carefully to my "problems" and then summoned the aforementioned Mr. Cruz who was quick, very competent and polite. I appreciated the good service and look forward to my next visit. Chris Fox Belchertown, MA

I've had my 2018 crosstrek sport eyesight for 16 months so far--- on my THIRD RADIO so far--- AND 10 other VISITS to dealership for UPDATES, UPGRADES, REPROGRAMMING, etc--- thinking of seeing a LAWYER to SUE subaru for a FULL REFUND ---THAT way they can keep GUESSING ON THIER ON TIME, NOT MINE ANYMORE--NASA can send a spaceship FASTER to the SPACESTATION than subaru can fix their RADIO PROBLEMS--- E M B A R R A S I N G

My 2006 Toyota Prius hybrid battery pack went and I took it to Lia Toyota in Northampton. It was a little tricky trying to get a service appointment because it died on a Sunday, but they did manage to look at it by the end of the day on Monday. Gerald LaClair was great to deal with. Very patient and helpful. He called me with the bad news and I was surprised to learn that they had the battery in stock. They had it finished by the end of the day on Tuesday. I called him with a couple of questions about my bill and again, he was very patient and helpful and agreed that the itemized bill was confusing to decipher. We figured it out and, while the hybrid battery is not cheap $2400 (for parts and service) I trusted that they knew what they were doing and they had it done very quickly. Gerald even helped me decide if it was worth doing the repair and gave me an idea of what they see for typical Prius mileage over the life of the car. That helped me decide to go ahead with the battery replacement. Overall, I would recommend this dealer for service. I appreciated working with Gerald.

Perfect size for me. Great handling and super safety features. Would like to have the car starter on the key remote. Maybe on my next one.

I have been thinking about downsizing from my Chrysler Town and Country for a few months. The Subaru Forester was one of the SUV's on my list to consider. I stopped at Steve Lewis to get started on my search. I left 4 hours later with a brand new 2017 Forester. I didn't think I would be able to find a smaller car with all of my "must haves." I was wrong. Eric spent the whole afternoon with me asking questions about what I wanted and answering every question I had...EVERY question. Once Eric was able to actually get me into a car with all my requests (remote start, Sirius Radio, inflatable lumbar, power seats, power liftgate to name a few), Jack stayed after hours to be sure all my paperwork and financial needs were met and complete. Fast forward three days. Now it was Brent's turn to take on the difficult job of explaining a technical car to a non-technical customer. Mission accomplished!! I also spoke with Benny Cruz in customer service who gave me his card and encouraged me to call him for any future needs. Thank you Eric, Jack, and Brent for making what can be a stressful experience an easy one. I plan on keeping Benny's card close at hand.

This car has everything I need & nothing I dont. Drive great. It has all the acceleration you need to get to speed on a highway or pass. No complaints here. First Subaru I have ever owned but won't be my last. The base model has all the technology & safety features need without all the extra nonsense that I dont need. By far the best car I have ever owned even better than my Malibu.

By Stephen Akinnusotu, RI. December 7th 2018. I was at Lia Hyundai to buy four tires for my sonata car, Dane Morissette helped me during the time I’m at Lia Hyundai.

Only had my Crosstrek a few weeks, but I did a LOT of homework before buying it. I am really picky because I keep cars for 10+ years. I have the Limited - leather seats and great safety features. Roomy interior, comfortable and dashboard is nicely laid out for ease of use. Subaru “Eyesight” is awesome - bacause if it this car was LESS to insure than my 08 Acura. Jury is still out on reliability but so far I love this car - sporty and luxurious.

Let us start with the fact that we have been having our car serviced at Lia Toyota of Northampton, MA for the past 5 years. Last year we bought a used Camry after our Camry had too many miles. This was already a great experience. But this time around was super-fantastic. We were lucky enough to meet Koren Osulluivan and he was our Sales Person. He was not only very accommodating, responsive and extremely knowledgeable, but also genuinely interested to ensure we are buying the right car for us. Too often in these days do you go to a dealership or a store and with some basic online research you are more of an expert than the sales person. Koren was not like this, he is an expert and I highly recommend anyone looking for a car to deal with him directly! From test drives, to loaner car to test for a day to getting the car we want from another dealership, nothing was too much and everything was done with a smile. On this note I also like to recognize Bill Filiault, who is the General Sales Manager. He is always on the floor, visible, supportive and knowledgeable. Partner this with Justin the Service Manager, who has been amazing for as long as I can remember, with a stellar team taking care of me and my cars. In closing, if you have a Toyota or you shop for one, Lia Toyota of Northampton is the only place you should shop! I know I am sending my friends and family there. Have a super-fantastic day ... Peter & The Marks Family

we did our research and are VERY happy with our purchase. the only thing I think could be improved is the choice to raise the passenger seat as the driver's seat is adjustable. I am short, I LOVE how the driver's seat raises up -- evenly. our last car (a Toyota) raised the back of the seat, not the whole seat and you ended up sitting on an angle. the Crosstrek raises you up -- and a lot. I love it! I can see some of the hood! wish the passenger seat raised -- it sits too low for someone short like me. other than that -- it is a GREAT car!

SusanRobert's, at Lia Hyundai's Service dept. has been fantastic!!! I appreciate her honesty and the quickness of my engine and air conditioning car repair!!!! Thanks again !!!

This is a wonderful little car. It seems to have a little more space than a regular small car hatchback. The ride is great, one of the best riding cars I've ever drove. I was concerned with it being AWD it would not get that great gas mileage in the real world, but is adequate in mixed city/hwy driving and excellent if you drive hwy a lot. The power is adequate, it does take a little bit to get use to the throttle response - you can snap your neck if you get on the pedal too much from starts - easy on the gas and it is very smooth. It takes mountain roads effortlessly - drove up a steep North Georgia mountain and it was a goat, just kept going and never under any stress. Haven't taken it off road, but Subarus I've heard do quite well off road. This is a great little car and perfect for smaller families or young folks who want something functional as well as something a little different from a regular sedan/hatch/suv - Subaru is a bit in their own category of car type.

Ashley n stan. Exellent service car rite is the best car dealer I've been to.Very helpful they explained everything i asked.I love the car they put new tires roters n breaks tune up.clean place no gimicks excellent price n warranty .love my car will buy there again will recommend to everyone i know.no pressure to buy they let you take your time .they don't sell you a car they let you buy the car.excellent very happy.

The safety features of this car have saved lives and thousand of dollars of accidental damage. Eyesight is amazing. The buying experience was great. The dealer we dealt with was one of the best I have ever visited.