Used Toyota Highlander for Sale in Gloucester, VA

Tuesday 10/4/16 driving down the road and heard a noise, thinking it was a vehicle around me, then the car was no longer around me and my car was still "singing". Thank goodness I was on Jefferson Ave in front of Casey Chevrolet! This is where I also purchased my vehicle! I pulled straight into the service bay and Jeff was there (my regular man Richard was having lunch) as I got out of the car Jeff said "don't look so stressed". I said that it didn't sound good and he said no it doesn't but we will take care of it for you! Signed my car in picked up a loaner and I was back on the road in 15 minutes!!! Yes 15 minutes!! I received a call the next day with the results (thank goodness for warranty). I picked my vehicle up no cost (warranty, warranty). Dropped off the loaner and out the door I went. Thank goodness for caring folks to look out for their customers. I will recommend them if asked for a reliable service team for a vehicle. THANK YOU JEFF and service techs for taking care of my baby.

We keep our cars for a long time so I looked long & hard and decided one the Highlander. I test drive it and thought it was the most comfortable & I loved all of the safety features!

Congrats on winning the 2016 Chevy BOWTIE Award!! Ken Houtz Chevrolet Buick is by far the best dealership I???ve worked with and would definitely recommend them to anyone interested in absolutely the most PROFESSIONAL, FAIR, HONEST, NON-INVASIVE, FAMILY ORIENTED Dealership experience on the East-Coast. The communication with Ella Ames and Tony Pafundi were above expectations. A customer is not just a monthly sales quota, you are a lifelong customer and they treat you with dignity and respect. When I purchased my Silverado 1500 Rocky Ridge Alpine Edition, I did my due diligence as a consumer and researched multiple dealerships up and down the coast and made my choice based on the following: Five-Point professional "Excellence" experience: Point One: Excellent Inventory of New/Certified Used Vehicles, Point Two: Excellent Service Department, Point Three: Excellent Financing Options, Point Four: Excellent ???LIFETIME WARRANTY??? on New/Used vehicles, and finally Point Five: An Excellent Team all around to make you feel like family!! Respectfully, Chris Worthy

This car has met are needs so far.good leg room front and back.good gas mileage.rides like a car very smooth.running boards help with getting into car

My last car loan was in 2004 and I wasn't looking forward to the typical dealership experience. I had heard of good experiences at Gloucester Toyota and about the people there. Search after search I kept on coming back to a Camry at Gloucester Toyota. I called and met with Tommy. Great guy!!! He thoroughly went over all the options and proceeded, after I said "I'll take it", to enter my home in the navigation system, connect and sync my phone, and answer all questions I had...even the few times I realized he had already given me that answer but Tommy always answered as though it was the first time he gave that answer. Tommy throughout the entire experience was more like a friend helping you than a salesman. This was Saturday and he texted me so I would have his cell number...just in case... Well, just in case came on Monday when I left work to go pay... I didn't see a piece of aluminum and my 2 day old car had received a flat tire...yea me... I was 5 min. from the house, so I texted Tommy letting him know I would be late as I needed to change the tire and he immediately responded telling me as soon as I would arrive he would get the tire in the shop and have the car detailed while I waited. Again, more like a friend than a salesman, he walked me through the entire process after meeting me in the parking lot when I arrived. Literally, when I turned around after getting out of the car, Tommy was 20 ft away getting things started. Here's the BIGGEST BONUS...since I got there late, by the time the car was done being detailed, the shop guys had gone home. Any other dealership, I would have had to go home and change the tire myself. NOT while Tommy was there, he drove my car into the shop and changed the tire for me. WOW!!! I was hoping to find a dealership that I and my family could continue with and I did. After Tommy was done, he came and took me out to a nicely detailed vehicle. He opened the trunk, doors, and hood. He asked if everything was okay and apologized it took some time. To explain, I took the vehicle home on Saturday not too long after the vehicle landed on the lot so they had not had time to do a thorough detailing job so Tommy promised when we next saw each other he'd make sure it would happen. Again, any other dealership, that's what they would say and then it's, "we never said that"... You know those Toyota commercials where people were jumping beside their vehicles, in my picture, I had just landed... :) I know this is getting long but I also wanted to give a big kudos to their service guys. That tire incident wasn't a simple round puncture...one that may have necessitated a new tire...ugh... Broken record but any other dealership, "hey, sorry, couldn't fix it so we need to put on a new tire"...not here, they gave it an honest attempt and it was fixed with a simple patch...phew... I wish I could remember the name of the guy in service but they were respectful, polite, and appeared genuinely happy. Every person in the waiting room was treated like Gold. Let me not forget the lady you paid, so nice and had a great personality. From the test drive to the end of this experience Gloucester Toyota's people have made me a walking billboard. You know how dealerships always put their stickers on the trunk? It's something I don't like...well, this time it's different, I'm proud to let everyone know where my Toyota came from. Tommy, if you read this to the end, thanks again!!!

I had a 2017 model that was totaled, however my wife who was driving it did not have a scratch except the pains from the accident.All air bags opened instantly and the seat belt tightened immediately preventing her head hitting the steering or windshield. The other car was also totaled , however the other driver had several broken bones.Therefore we decided to buy the same car and same model but the 2019.

I bought my first truck (Tacoma) from Gloucester Toyota in 2003. It was time for a new one. I looked at a bunch of different trucks and visited several dealers, but without much success. I decided to go back to Gloucester Toyota to have a look around, and I'm glad I did. Tommy, Gene, and Cameron were excellent to work with. No pressure, no hassle, and gladly answered all of the questions that I had. They found the exact truck I was looking for, at the right price, and had it delivered to their location in short order. Gave me a very fair price for my '03 too. They explained all of the paperwork very clearly (no tricks), and never tried to pressure me into things that I didn't want or need. Even after the sale, Tommy took the time to explain how all of the features and technology on that truck work, and encouraged us to contact him at any time if we had any questions after we got home. I was extremely happy with Gloucester Toyota when I bought my last truck from them, 15 years ago, and they proved once again that they genuinely care about their customers' buying experience. These guys get it, and have loyal customers to show for their efforts. I would strongly recommend this dealership to anybody in the market for a vehicle. You won't be disappointed.

I love my Highlander. It seats up to 7 passengers or I can lay 2nd and 3rd row seats and transport larger items as big as a couch. Very versatile.

Contacted this dealer vis internet and was very pleased with the timely and professional reply. Questions I had in regards to the 2008 Chevy Pickup was answered and to the point. Pictures were also available for me to actually look at the vehicle as if I was standing right next to it. I drove down from Fort Lee, VA to look over the vehicle and it was just as I saw it on the pictures. I did not actually see the salesman I was dealing with on line, but that was my fault, I didn't let him know that I was driving down. I am still making plans to get the vehicle real soon.

I needed a 7 passenger vehicle that was more reliable than my 2007 Chrysler Pacifica. I wanted everything that my pac had. This limited was it! It had Everything I wanted including a Navi system. Only thing I wish it had were parking sensors like my Lr2 has.( my lr2 doesn’t have a backup system 😞) Very reliable!! Had for two years and just replaced rear brakes & key fob battery. Luv keyless entry. Cant go wrong. The seats are not as comfortable as I would have liked( drove to Ohio, Virginia & Iowa) and it’s not as comfortable as my lr2) very Good buy especially here in the North East! No problems!

We chose this car over the Santa Fe and VW Atlas. Definitely better quality than the Santa Fe and better engine performance than the VW Atlas. The tech features are nice, but not better than the Hyundai tech package. The biggest surprise is how much we underestimated the impact of the HORRIBLE navigation system in Toyotas. Trying to use it is an exercise in insanity. Truly a masochistic dream. The best part of the navigation system is when it is not on. Toyota should be ashamed of it and people should be fired. I have been a Toyota supporter for years, and the Highlander is a great all around car, but the frustration of using the navigation system is killing my desire to buy another Toyota. Either build one that works or use Android Auto.

I test drove and compared the 2018 Honda Pilot, Nissan Murano, and Toyota Highlander. I chose the Highlander for reliability and all around better car for our needs and taste. I got the AWD XLE as it seemed to be the best version for the money. I liked the looks of the captain chairs in the second row, but opted for the full bench instead for friendlier seating for three adults instead of having to put one in the third row which is more for kids than adults. So far I love the car and the MPG has been very respectful.

Chris (Service Rep) was very professional; knowledgeable; and very courteous with me. He did a superlative job representing your dealership. I had left another Toyota dealership after 10+ years with them because our experiences at Pearson's is simply exceptional. We bought our 2015 Camry at your business and plan to do all of our future service and car buying with you. We have been Toyota owners for > 10 years.

This is our second highlander, had a 2008 sport and loved it. Never a problem after 165,000 miles. But wanted more safely features of forward collection, blind spot monitors and lane departures alert with back up sensors. Found a limited with these features. Couldn't be happier. Quality built and roomy. Good fuel mileage and well built.

Getting used to it . Will have to play with drivers seat a little to hit my comfort zone and why are the cup holders so huge up front. ??EVERYTHING else seems great . !!

Poor audio quality. I could not believe that I purchased this vehicle. Audio is something that can make you feel relaxed on your drive home from work. This part I lost. I have the 2019 Platinum Hybrid.

We found the pre-owned Toyota Venza that we had been looking for online at Gloucester Toyota. They have a special Internet price, a really great deal, so we sent them a message to say we were coming. Anne responded promptly. J.J. Johnson met us at the door when we arrived, let us test drive the vehicle and walked us through every phase of the purchase. There was absolutely no pressure or hard sell of any add-ons at any stage of the purchase. We were very impressed with J.J.'s patience, professionalism, and most of all, his integrity. Thanks, J.J.! The 2013 vehicle with under 40K miles is like new - it was a perfect fit for us. We have enjoyed driving our "new" vehicle for over a month now and have been pleased with a couple follow-up visits as well. We are always treated fairly and with respect and courtesy.

Very disappointed bought top of line in model Platinum chrome but did not include automatic start or individual tire psi or specific low tire designation or automatic interior lighting when doors are open including rear hatch which at night is rediculous. Also the PCS I’m sure doesn’t work had a close call on rte 95 in South Carlolina and not so much as a waning tested it many times myself to see if I would at least get a Warning no such luck. Complained to the dealer and he said he tested it in Cruise control and since it wired in this mode the PCS IS OK . Didn’t convince me since I think there has to better way to check out the PCS especially when I had a bad experience with it but fortunately turned out fine because of my evasive action which still should have given me at least a warning because it was so close

Best experience with purchasing a vehicle ever. Buying a vehicle has always been a headache, but Gloucester Toyota was amazing. We worked with Cecil and he made the entire process so pleasant. There was no pressure or hassle and the communication was outstanding. Staff was friendly/courteous and they went out of their way to ensure we were completely satisfied. Service after the purchase was great. They called to ensure everything with the vehicle was to my liking and provided me with the add ons I requested. Highly recommend Gloucester Toyota.

Really thought Toyota Highlander would be an excellent replacement for our 2011 Subaru Outback. Other than styling and 3rd row seating it fails on all levels. Not confidence inspiring in snow and ice. Annoying radar cruise. Odd unintuitive controls. Weak engine. If I'd have known Subaru was coming out with an SUV with a 3rd row we'd be happy still.

"Randy" repaired my dented bumper on our 2006 Sequoia without charge; awesome service & customer concern!! Above & beyond service resulting from my inquiry re: how I could access affected area! Outstanding customer service at G.T. Friendly, professional, helpful employees in service and sales department!

It is a 7 seater which I need with a large family. We have grown children and they will fit in the third row. I love the dynamic cruise control and other safety features.

Within seconds of arriving at the dealership to look at cars, Keith approached us. He was courteous and helpful, and despite the fact that we were there primarily for my husband he made sure to introduce himself to me and address me as completely as he did my husband. We went looking for a truck for my husband and Keith listened to our desires and found exactly what he was looking for. Brian helped get us a great rate on the truck, and while he and my husband were working on paperwork Keith and I discussed the fact that purchasing a truck meant I might want to look at trading in my SUV for a commuter car. He worked with me for the next 3 days until we found the car I wanted in the color I wanted! Furthermore, Brian, Keith, and Jeff reworked the deal on my husbands truck to lower our APR rate, and get us overall just a much better/ amazing deal. We ended up paying about a hundred less a month for my husbands truck and got a great deal on a brand new Prius C for me. They also worked it out so we got extended warranty coverage for both vehicles. I honestly cannot recommend this dealership or Keith enough. My husband and I are both extremely happy with our purchases, and ended up with our dream cars. It was a warm and wonderful experience, especially considering how stressful car purchases can be. If you are looking for a new or used car, go to Gloucester Toyota!

This car is confortable and very spacious for 6’ or more guys! Is very economic and feels great in the streets. The SUV have 3 rows and drives like a small car.

I am not good about keeping up with the recommended maintenance schedule. At my last oil change the employee spent a lot of time answering all of my questions about what is involved with my next big service on my vehicle, the time frame involved, and other questions. He was very patient and didn't try to hurry through the answers. Please keep this man for a long time! I like him. (Give him a raise, too. He's worth it.) I also really enjoy your coffee and peanut butter crackers.

Good looking, easy to get in and out of. I love the easy opening back door for groceries and other items. Also gets great gas millage.

I have now purchased 3 new cars from Pearson (including under name of Denbigh Toyota) over the past 10 years. I've never had a bad experience at Pearson - with product, services, or staff.

Matt was very nice & he explained everything that my car needed & The Waiting Room Was Very Nice & Comfortable , I Enjoyed The Free Snacks , Water , Soda :)))))) The Flat Screen TV , The Cashier Was Very Nice ..Your #1....Service Team Did A Great Job With My Car.....Great Service That I Trust...

This car met all my needs! It’s very comfortable and has enough leg room to take my Dad anywhere. The whole family loves it! I’m so glad we purchased the Highlander!

I walked in with an urgent situation involving my 2014 Avalon where the engine was running rough, and the "Check Engine" light was on. I was due to drive to Toronto, Canada within 12 hours of the problem being discovered. John Spain was able to get me in for an engine check, and the problem turned out to be a faulty spark plug, which was corrected within a short time and I was on my way.

Very smooth ride and holds my family of 6 nicely. The model is basic, but the standard features are nice. My whole family enjoys the leg room.

Great service team. Tech 417 did an awesome job. This dealership is always clean, friendly and helpful. Thank you for your caring.

This car is just what we wanted, after test driving the other Brands this one just felt better all the way around and gets better mpg's than I had expected, we Love it.