Came in to service my Mk6 GTI, quality of service is great. They always take the extra step to make sure everything else on you vehicle is in top shape. Norman Harrold was a great help had pictures sent to me, keeps me posted with updates and great communication. Greatly appreciate it!
for that reason. Norm set up appointment for me that meet my schedule,when I went he has a loaner car ready and the drop off process took less than 5 minuets. Norm kept me informed throughout the process and the car was ready in 3 hours. Arcadia
I have an older Jetta and like any older car time takes a toll and repairs are inevitable. But thanks to the great work at VW Pasadena any downtime is short and they keep me on the road. Clair my sevice rep, has been awesome! She stays in touch throughout the repair process and always keeps me updated and gives clear explanations that even I understand. All of which helps alleviate the stress of dealing with car troubles.
If you go to get your car serviced make sure you ask for Clair ! She is the Best! There are other dealers but none have service Rep like Clair! She knows how pickie I am she tells me what I need to do .
Coming to the Volkswagon Pasadena dealership is always a joy and a good experience. The charges are reasonable, and the waiting time is minimal. But if you DO have to wait long, at least there is a pleasant atmosphere with a comfortable waiting room, big screen TV, and eating and drinking amenities. And if you choose to wait outside, you are surrounded by palm trees and a nice patio. The service technicians are always pleasant too. This time, Norman assisted me; he was very thorough and communicative. I've already recommended this place to others, and will continue to do so!
Norman H. took good care of me, thoroughly explaining issues & repairs. He was helpful, accommodating, professional and freindly. Repairs done timely, properly and car was returned nicely washed, vacuumed, fluids topped and with a "TIRE CHECK", setting correct pressure and repositioning tires to best position as needed. Very satisfied with coupons and deals offered to me. Thumbs up, Pasadena VW.
I bought my Tiguan back in 2009 in L.A. And have tried many dealerships around my area but was never satisfied! Ever since I visited VW Alhambra I can say that the staff is great! I take my car for service there from now on. Mike in the service department has been the most informative and helpful Advisor! I trust him with my car and I always leave confident that the service and repaired right. Everyone was very kind and my next purchase will definitely be at VW Alhambra.
I brought my EOS in for a waterpump issue and I was dealing with Mike Choi; what a great employee and overall guy! While they were having it repaired, he gave me a vehicle to visit my girlfriend in Hollywood. By the time we had finished lunch, my car was done and nicely detailed. Thanks again Mike, I will be back here again and will be sending everyone I know!
What a Team of Professionals!!! I own a 2014 VW Jetta Hybrid and the Service Manager, Jay Piamonte, and his staff (Mike, Paolo, Angel, Myra..etc. etc.) are the most helpful, attentive and most of all HONEST service team I have encountered in the many many years of dealing with dealerships and their service departments!!! As a woman I am always hesitant to handle anything that has to do with my vehicle alone...and more so if it involves having any interaction with a dealership. However, their team is just amazing. I truly appreciate how they always go above and beyond to provide great customer service. Would I recommend them to a friend or family member...YES!!! Every time. Truly a trustworthy team.
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