November 6, 2018
This not so much a review of the dealership, but a letter of praise for one of their sales people. I first met Suzanne Keene a year ago when she was at Prime Ford. Now, I’m one that has a hard time making up their mind when it comes to buying anything. I was going back and forth between an F-150 and a Silverado – Suzanne took the time and LISTENED to me, made me feel at home, welcomed like I was talking to an old friend. I got my new F-150 from Suzanne and have never been happier. My wife Cindy needed a car this past month, I said let’s go see Suzanne at Ford. Come to find out she had moved over to Prime VW, so we paid her a visit there to see what she could do for us. My wife and Suzanne acted like they were best friends on the test drive – we must have driven 5 cars that day. Suzanne took the time with my wife, listened to what she needed and wanted in car. What really surprised me was we were not pushed to a vehicle that was too expensive or to bare bones. We got our new 2016 Jetta and we actually found an honest, caring and thoughtful salesperson in Suzanne. Prime VM is really lucky to have her she is the best.
Thanks Suzanne, you're the best!
Bill & Cindy