This is my second time leasing from Rusnak Volvo. Juan was extremely professional and made the whole process seamless. He is knowledgable and I felt very comfortable the whole time. He answered all my questions and went above and beyond to find the right option for me. He was fair, not pushy and worked with my preferences. I'm a 15-year Volvo driver and Juan is a big reason why. I'm very happy with my S60. Thank you for your help!
Discovered an oil puddle beneath our 2016 XC60. Needless to say, NOT a good thing. Emailed Na'Em Adams, our regular service writer, and sent him a photo of the puddle as well as a paper towel showing the color and hue of the offending liquid. Na'em was waiting for me when I arrived and made sure the shuttle ride home as requested, was available. The problem turned out to be a cracked drain plug washer [perhaps the best oil leak problem one can have] and that was quickly repaired, the oil refilled and problem solved. Cannot ask for more than that. Got a phone call from Na'em explaining the repair and was able to pick up the car that afternoon. Almost too easy. Almost.
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