Great experience for purchasing the car. The obligatory extended service contract and car waxing sales pitch at financing but not too pushy. The dealership is under construction but a new showroom is opening soon. Salesmen Patrick was great to explain the various features of the XC60.
I just can not express how much we are pleased with this dealership. Ted my service advisor is my favorite person who always goes out his way to deliver an excellent customer service.
Thank you so much!
Ted was wonderful to work with. He was friendly on check-in, and made sure I had a loaner so I could run pre-Thanksgiving errands while my car was being serviced. The service cost exactly what he said it would, and my car runs great!
It was great from start to finish, their service team are gr
by Danejah master from DealerRater.com
November 1, 2018
They made some thing that I thought was impossible , possible, from start to finish it was a great experience, , love these guys, they even fed us snacks, it was getting kind of long on the time part, which I know is normal, kudos to these guys and gals , all of them.
I would like to give a thumb up to our sales person Vinny! We did not make our decision to buy the 2019 VW Jetta during our test drive day (even we really like the car) what we like was that the sales person took the initiative to message us (not by calling directly) to follow up with us about our decision, he was very patient and continued that for about two weeks (frankly speaking we might not end up getting the car if he didn't do that). It was also a very good experience during the day we were buying the car, the team (manager, financial personnel) has made sure we get our car during the day, they were very attentive and the process was very efficient. The after sale service was excellence, Vinny does care to message and asked us if we are doing OK with our new car and provided us lots of information we needed to know, he has also scheduled us immediately to have us to get the cilaget done. We got a very good deal on our 2019 VW Jetta and is more than happy to recommend VW Fairfax and Vinny to all of you 👍👍👍
Kudos to Emmanuel for helping us find the Golf 4Motion we wanted and for working hard to meet our budget. We're glad we didn't have to drive too far to find it! Thanks to the Finance Manager and Kyle Nam for working with us. Look for Emmanuel Dugbartey if you're looking for a VW in Northern Virginia, he will go the extra mile to help find your car and meet your needs. It was a team effort!
Rarely has photo of XC40 or interio/exterior color
by Sa Sc from Fairfax,VA
August 6, 2018
For someone who doesn't want to waste time going to a car dealer, PLEASE post the actual photos of the XC40 that you have in stock. Or at least provide accurate interior and exterior color information. Im tired of seeing stick photis or no photos. Other dealers in the area provide this for their XC40s I stock, but not you. It makes me think this dealership is less up front before I even set foot in the door.
I went into this dealership about a month ago interested in the Tiguan. Wes Collins helped me and my husband learn about the vehicle's features, safety, trims, and pricing. Wes is very personable and easy to work with. I didn't feel pressured and it made for a really pleasant experience. I went in yesterday and got a fantastic vehicle and equally excellent service. He was patient, reasonable, and very down to earth. Wes and the sales manager, Shawn helped make it a pleasant experience which is not always the case in this industry. Nothing but good things to say.
We had a great experience at Fairfax Volkswagen. Budget is a huge issue for our family, and our dealer (Moe Saleh) was understanding & sympathetic, patiently working with us to ultimately find the perfect car & reach an amazing deal. We love our new VW Tiguan and would highly recommend this dealership to all our friends & family.
Brenda Green one of the gems from Martens Volvo of Bethesda
by LightVolvo from DealerRater.com
November 3, 2018
Employees like Brenda Green are what keep Ourisman Volkswagen Volvo a thriving business. I have brought three different Volvo's to this service center when they had a team based approach. I used to be on Brenda's "team" and she was wonderful. She not only helps her customers, but has the utmost patience. These employees also help each other, which is necessary in a group environment. When one is frustrated with service, it's important to remember these service centers are large corporate environments, and the employees are doing their best to help their customers.
The service lead Mr. James Martin customer service was excellent. I called my regular Volvo dealership on a Saturday morning to get my passenger door window repaired and was told that I had to wait nearly 2 weeks for next available appointment. What?? I called Ourisman the same morning and was frantic because my window would not go up. Mr. James Martin understood my need to have the window repaired asap and set up an appointment for the same day. I brought my XC90 in and within a few hours including an oil change, I was was driving out a new Ourisman Volvo satisfied customer!
Thank You Mr. Martin and the service techs for the excellent customer service. You have a new customer!
After a 6 month car search Diante M. and Danny (the GM) made the car buying process painless. They are professional, fair, and a pleasure to do business with Volvo again. Thanks Danny and Diante. You guys are the best!
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