Reviews
Every one is friendly.
Every one is friendly. Work was done on time and done correctly. They also give military discount which I appreciate
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your wonderful experience with us. We are thrilled to hear that our team provided you with such friendly service throughout your visit. It means a great deal to know that your work was completed both timely and correctly, as we strive to deliver quality service that meets your expectations. We truly appreciate your recognition of our military discount program, and we are honored to support those who have served our country. Your positive feedback motivates us to continue providing excellent service to all our customers.
Nothing outstanding clean lounge area.
Nothing outstanding clean lounge area. Timing was on the time quoted. Agent was friendly and understanding .
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We are grateful for your feedback about your recent visit. It's wonderful to hear that our service team met the quoted timeframe and that you found our staff to be friendly and understanding. We take pride in maintaining a clean and comfortable environment for our customers, and we're pleased that you noticed our lounge area. Your experience reflects our commitment to providing reliable service with a welcoming atmosphere. Thank you for choosing us for your automotive needs.
Dropping our car off was quick and easy.
Dropping our car off was quick and easy. The service was friendly and had us ready to go in a couple of hours.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you immensely for taking the time to share your experience with us. We are delighted to hear that bringing your vehicle in for service was both quick and straightforward. It means so much to know that our team provided you with the friendly service you deserved and was able to complete your service efficiently within just a few hours. Your feedback helps us understand what matters most to our customers, and we truly appreciate you choosing Texas Nissan for your automotive needs.
Decent Experience, but Transparency Needs Work I
Decent Experience, but Transparency Needs Work I recently purchased a vehicle here and wanted to share my experience. On the positive side, the dealership has some decent deals, and the staff—especially the car salesmen and finance department—were friendly and helpful throughout the process. A special shoutout to Clint Calhoun for making the sale mostly seamless and professional. The individual team members are truly great to work with. However, like most traditional dealerships, there was quite a bit of back-and-forth in the pricing negotiations. Personally, this part always feels like a waste of time and makes me lean more toward turn-key operations like CarMax or Carvana in the future. One major issue I encountered was with the pricing listed online. The vehicle I was interested in was advertised at one price, but once I got to the dealership, the price had jumped $2,800 higher. I was told this was due to "vehicle maintenance fees" added after the car arrived on-site. Honestly, this felt like a bait-and-switch tactic. It nearly caused me to walk away from the deal entirely. I believe most buyers—myself included—value transparency, and clear pricing builds trust. The final price we negotiated seemed fair in the end, but not the "great deal" I was led to believe from the online listing. I’ve had no issues with the car so far, and that’s a relief. That said, I did come across some harsh Google reviews after my purchase, and had I seen them beforehand, I probably wouldn’t have visited. I might return in the future, but only if there's upfront honesty about pricing before I step foot on the lot. Whether it’s an online glitch or internal policy—this pricing discrepancy is a major red flag.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
We appreciate your perspective, Spencer, and thank you for taking the time to share your detailed feedback about your vehicle purchase experience with us. We are pleased to hear that you found our team members to be friendly and helpful throughout the process, and that you had a positive interaction with our sales and finance departments. It means a great deal to us when customers recognize the dedication our staff puts into making the experience as smooth as possible. We recognize that transparency in pricing is essential for building trust with our customers, and we are sorry to hear that you feel this experience fell short of your expectations. We are glad to hear that you are satisfied with your vehicle. Your feedback about the importance of upfront pricing transparency is valuable, and we take these concerns seriously as we work to improve our processes. To discuss your experience further, please contact our General Manager, Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com. We value your business and hope to have the opportunity to provide you with an outstanding experience in the future.
It was my first time at Grapevine Nissan and it was nice
It was my first time at Grapevine Nissan and it was nice to be well, honest care. Samantha answered all questions I had and took care of my concerns.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy to hear about your positive first experience with us. It sounds like you received the honest and caring service that every customer deserves. We're pleased that all your questions were thoroughly answered and your concerns were properly addressed by our team member. Your feedback about feeling well taken care of means a great deal to us at Texas Nissan. We appreciate you taking the time to share your experience and look forward to continuing to provide you with excellent service in the future.
Samantha is Awesome she always takes care of me.
Samantha is Awesome she always takes care of me. Great customer service Samantha is Awesome
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy to hear about your wonderful experience with Samantha. It sounds like you received exceptional care and attention during your visit. Having someone who consistently provides outstanding service makes all the difference, and we are thrilled that you feel so well taken care of. Your kind words about the quality of service you received mean so much to us at Texas Nissan. We truly appreciate customers like you who take the time to share their positive experiences.
They do a Great job at the dealership they have great
They do a Great job at the dealership they have great service and a great place go
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your wonderful experience with us. We are absolutely thrilled to hear that you found our dealership provides excellent service and creates a great environment for our customers. Your feedback about the quality of our work and service means so much to our entire team at Texas Nissan. We truly appreciate customers like you who recognize our commitment to delivering outstanding experiences, and we look forward to continuing to serve you with the same level of excellence in the future.
They did a good job with the oil change, also car wash
They did a good job with the oil change, also car wash and had great customer service..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your feedback is incredibly valuable and we're thrilled to hear about your positive experience with us. It's wonderful to know that our team provided excellent service during your oil change and that you were pleased with the car wash as well. We take pride in delivering quality automotive care while ensuring our customers feel welcomed and valued. Your kind words about our customer service truly mean a lot to our team at Texas Nissan. We look forward to continuing to serve you and providing the same level of care for all your future automotive needs.
Service was great.
Service was great. Ray, my service rep wad very professional and knowledgeable. Good to work with.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We greatly appreciate your positive feedback about your service experience with us. It's wonderful to hear that you found the service to be excellent and that Ray provided you with professional and knowledgeable assistance. We're pleased that he was easy to work with and made your visit a positive one. Your kind words mean a great deal to our team, and we look forward to continuing to provide you with outstanding service in the future.
Waiting and will update on recommending the dealership.
Waiting and will update on recommending the dealership. The buying process was what I expected. I had some challenges so I knew I would not be in and out real quick. The vehicle was priced well and in great condition. I have no problem with the sale portion of my experience. The My sales person was great. I will say the follow up after the sale is not good. I was supposed to get a check from them after purchase. I told them I needed it buy a certain time and was told no problem. It did not arrive by that time and I had to keep following up to see where it was in the process. They need to tuck in the back floor board carpeting of my van. I called and was told the shop would contact me to schedule it. I still have not heard from them to fix that. I had a service appointment at 8:00am it is now almost 10:30 and my car is still in service. This is for a routine oil change. My plates came in and my wife asked the service department if they could put on the front license plate. They told us we would have to buy the bracket to put it on. It is a state law in Texas to have a front LP they should be buying the bracket and mounting it. I was in the car industry for 4 years was an asst manager and ran a service department so I do not think that any of my expectations are unreasonable. I worked at 4 different dealerships and they all covered front LP brackets and our oil change services was around 30 -45 minutes when you had an appointment. DO BETTER!
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your honesty regarding your recent experience with us. We understand your frustration with the follow-up service after your purchase. Your experience doesn't meet the standards we strive for. We appreciate you sharing your perspective, as this helps us understand where we can improve our processes. Your feedback is valuable to us. We want to make sure we address these concerns properly, so please contact our General Manager, Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com so we can work together to resolve the outstanding issues and improve your overall experience. We value customers who take the time to provide detailed feedback, and we're committed to doing better moving forward.