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Jim Lupient INFINITI

(237 reviews)
Visit Jim Lupient INFINITI
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (763) 515-8012 (763) 515-8012
Used (763) 515-8154 (763) 515-8154
Service (763) 515-7872 (763) 515-7872

Reviews

(237 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Lupient INFINITI from DealerRater.

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Need more discount coupons please that would make it a

Need more discount coupons please that would make it a lot more attractive for people to bring in their cars

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5-Star review! We competitively price all our services to provide value every day of the year rather than running specials only valid at certain times.

Very disappointed, frustrated, and regretting bringing

Very disappointed, frustrated, and regretting bringing my vehicle into the Service department. Not a fan of the quality or experience. From the Advisor, to the logic on the process and approach, the quality of the service work done, and then the condition the vehicle was given back to me in. Causing new issues to my vehicle, still no response or follow up from them. .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We were unable to find any instance matching this, or the limited information we have on your name, in our systems. Are you certain you have the correct dealership? If so, please contact us directly at 763-546-5577 so we can help address your concerns. Thank you.

The sales and service people have great attitudes there,

The sales and service people have great attitudes there, and are friendly. They are Very knowledgeable on the many different types of vehicles they offer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-Star review! We're so glad you enjoyed your experience with our team!

People are easy to work with both sales and service are 5

People are easy to work with both sales and service are 5 stars at Lupient just bought my second Infiniti and will look there first when I buy my next SUV.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-Star review! We appreciate your business!

Great

Easy to work with. Kiana was very knowledgeable and had answers for all my questions. Second SUV from Lupient and would use them again in future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the 5-Star review, Rich! We're so happy to hear you enjoyed working with Kiana and we truly appreciate your repeat business! Enjoy the new ride!

Excellent Salesmanship

Kiana was an excellent sales person! We are excited to drive our QX60! The showroom and waiting area of the dealership is aged compared to competitors selling similar luxury product.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the 5-Star review, Lori! We're elated to hear that you had a wonderful time working with Kiana and we're so excited for you to enjoy your new QX60! Thank you again, we look forward to your next visit!

Carfax any vehicle do you think about buying from

9/20/22 2019 Buick Cascade, vin: W04WH3N59KG347775 Carfax= recommends that you have this vehicle, inspected by a collision repair specialist.AutoCheck who used to go through says, titled branded, or a special event reported. This is why my bank turn the loan down in the dealership one through capital one apparently they don’t run an auto check. Thanks for the junker.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jeffrey, our dealership did not sell you a vehicle. Please check that you have the correct location.

Excellent customer service in the service department.

Excellent customer service in the service department. Moe is the best and the reason that I continue to both purchase and have my vehicles serviced at this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-Star review! We appreciate your business and will pass your kind words along to Moe!

Knowledgeable staff and nice facilities for waiting while

Knowledgeable staff and nice facilities for waiting while service is performed. I recommend this dealership to anyone looking for, or already owning, an Infiniti.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-Star review! We appreciate your business!

Employees are so friendly, and I love the compliment

Employees are so friendly, and I love the compliment beverages and cookies. The seating area is comfy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-Star review, Ahmed! We appreciate your business!