Reviews
Outstanding service
I currently own a 2021 gmc AT4. I love this truck but it?s spend months at the dealership for various issues. In all honesty if it wasn?t for the exceptional service in the service center at Jim Hudson I would of went to a different brand. It?s not the problems with the products that define a brand, more so it?s the way it?s solved and service received. Jim Hudson service center has been outstanding in the area. From all the service advisors right up to beaver they all are great people and always do what they can to make it right.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy to hear that, Michael. Thanks for taking the time and letting us know.
Tyrone Goodwin, Service Manager
I always have a great experience with the service department and customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the great review! We are so thrilled to hear about your experience with our team. We hope to do business with you again in the future.
Peters Farms new Bull calf "Furnan"!
We looked within 1000 mile radius of our farm for a GMC diesel Denali Canyon in just the right colors. As soon as we saw your Canyon....we knew it was the truck for us. The first and only question was "What do we need to do to buy the truck". We were put immediately through to Heather and began an instant relationship with her. Just as if she was a member of our family and we were of hers. Within a few days, we were on the airplane from Michigan to South Carolina to pick up our Canyon...Happy Happy customers. So fortunate to have met Heather, Furnan Erwin, Jade and the young man in service that took care of the bed cover and fueling up. Money well spent for a quality truck and people much appreciated for exceeding our expectations 👌Tell Furnan....our new Bull calf will be named in honor of him.🐂 🤗🤗
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. - The Jim Hudson Buick GMC Cadillac Team
Impeccable Service!
My car was serviced at Jim Hudson Cadillac on December 13, 2021. Mr. Tyrone Goodwin was my Service Technician and was indeed very knowledgeable about my vehicle. He informed me periodically during the visit of the status of my vehicle. He was extremely professional, consequently, I felt valued as a customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. - The Jim Hudson Buick GMC Cadillac Team
Poor Customer Service
It took 3 days for an Oil change, Rotate/balance tires, and diagnostic test. No communication from the technician at all I had to call him Flynn. Poor customer Service
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rosa, thank you for sharing your experience with us. Here at Jim Hudson Buick GMC Cadillac, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. - The Jim Hudson Buick GMC Cadillac Team
Customer service
Horrible customer service, period. Left 5 messages for service manager and one for general manager. Not until I left a message with the owner of the dealership did I get a return call.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we regret to hear that your experience with us was not a more positive one. Please reach out to us at (803) 783-0110 when you can so we can address this situation directly. Thank you and have a great day.
New car repair issues.
Bad customer service. Bought a new car . The front light stopped working. Called to get it fixed and was treated rudely. They wouldn't let me speak to the owner.
- Customer service 1.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Ms. Janice, We are so sorry you have had a negative experience with our dealership! Our top priority is always Customer Satisfaction and we are disappointed we did not meet expectations. Please reach out to us so that we can assist you! Our Service Manager, Nick Johnson, can be reached at njohnson@jimhudson.com or at 803-783-0110
Customer service
Terrible customer service by staff Nicole. She was very rude and didn't listen to what I was saying pertaining to the service that I was trying to schedule.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for bring this to our attention. We take our Customer Service very seriously and knowing where we need improvement is important to us. Please come see us again!
oil change
Outstanding dealership and service department. All employees are friendly and attentive to customer needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Saved my elderly parents on a road trip!!
My 85 yr old parents' GMC broke down on their way from NC to Miami. Service advisor Frank took complete responsibility and got them back safely. The customer service was beyond any I've ever seen. My parents felt comfortable and safe in their establishment and were treated with kindness and respect. Wishing this buisiness many years of success!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase