Jim Hudson Cadillac

Was sold 2 vehicles by the same dealer Al Williams and both were crap deals. My first purchase was and Audi Q5 2015. When I purchased the car which of course was used, I didn’t know that the vehicle needed work done to it. 3 months after acquiring the vehicle it be to have terrible issues. I took it to Audi I was told I needed $13000+ for a cylinder head replacement and some other major maintenance issues. And when I went to try and get some help, it was like every dealer in the dealership was looking at me like they either couldn’t help or didn’t want too as if they knew exactly what was going on with me and my vehicle. So automatically I knew then something was up. I had to come out of pocket on an extended warranty $3000. The financial management came and apologized for the inconvenience because they sold me a lemon AND YHEY KNEW THIS!!!. Fast forward to now I just made a recent purchase same dealer Al Williams for a 2023 Buick Envision. Had an auto accident in April where my insurance company paid out my claim for just collision because I did not have gap insurance through the financial company. They paid out the claim which left me a $6000 remaining balance on the loan from the Audi Q5. with that being addressed to Al Williams I was told I could not get any kind of car unless it was on rebate. Was also told by Al Williams there was a $5000 rebate for the exact Buick envision that I am currently driving now. Al Williams knew everything about the car accident along with the insurance payment towards the collision claim that left me a balance of $6000. Once the paperwork was signed I was given the keys and drove off the lot. I get a call later that same day from the Finance Manager Arkeyleius Minniefield stating I needed to bring that car back because Al Williams the dealer lied and started painting the narrative as if I never told him about the $6000 and I did. Because The bank would not fund the loan with that extra $6000 sitting out there unpaid. The dealer acknowledged his mistake but the only one who’s suffering and in strife is me. Because now I have a new car with a $500+ payment along with that $6000 loan on the Audi Q5. Was told by the finance department that the bank who’ funded the Audi would set up a payment plan to pay off the $6000 loan in which come to find out that was a lie! Jim Hudson is terrible and they screw up BIG TIME with little to no remorse until THEY screw up themselves. That sorry piece of crap dealer which was Al Williams who was in hot water so he was trying to get me back to the dealership to hash out his errors. I told him I would in fact meet with him had he gotten the Owners Mr Hudson and his son to attend the meetings when I came in along with requesting documentation to be mailed to me mandating that I come back to the dealership. This coward Al Williams calls my family to give them some sob stories and my family bullies me into goin back to the dealership and now I’m in more of a bind! Jim Hudson and The dealers affiliated are trash! Please for the love of god DO NOT GO TO ANY dealership in Columbia Sc to Augusta Ga with the name Jim Hudson attached! That are all scam artists and they are there to con you for every cent you have. And if THEY screw up make any mistakes.. THEY WILL DO EVERYTHING IN THERE POWER to not only lie on you and discredit you.. but in the end you would be left to fix their mistakes and they of course get their get outta jail free cards. Please trust what I am saying to anyone who reads this.. I do not want anyone else to experience what I’ve just experienced with this particular dealership of the Hudson family

Maintenance was completed in a timely manner, the service technician was very knowledgeable and very courteous.

The Service Provider was very kind and professional. He also provided me with updates on suggested services and upcoming care.

My service advisor, Nic Cooper, was a delight compared to current year prior visits at this location. His appearance was as professional as his demeanor and actions which exemplified the Jim Hudson style I was familiar of receiving-that had stopped :-( Mr. Cooper actually provided service. He brought my car into the service lane. Advised me there would be a wait due to the number of vehicles there at my arrival (I was scheduled for a 7am appointment) and he gave a genuine apology for any inconvenience. He kindly offered drinks/snacks in the waiting area, then brought my documents there for me to review/sign. Stellar service from an advisor in my opinion-delightful!

I await a callback from Carl Thompson concerning a warranty brake repair. He's checking to see if my bumper-to-bumper warranty coverage is in effect. I've been waiting for about four days and have left a message for him to return my call as of yesterday, 2/2/24. I'm pleased thus far with my service. I just want my brakes repaired.

Handled by courteous folks. Service took about 2 hours of which were informed of beforehand. Thanks for the complimentary hot chocolate and breakfast cookies.

Service agents are great. Price of oil change will cause me to go elsewhere what are you doing this

I purchased a 2017 Cadillac ESV Preowned dealer certified vehicle. 30 Days after I purchase it, the battery went dead in the vehicle had pay to replace the battery at the Dealership. It has a entertainment center in it that does not work. When I purchased the vehicle, the entertainment center was turned on, but unbeknownst to me that the buttons did not work. I spoke with Carl Thompson who works in the service department about the issue and was told if I did not Purchase a bumper to bumper warranty then I would have to pay to have it repaired . When I purchased the vehicle, I was also promise things that I did not receive i.e. the rear cover was missing in the back, which I have still not received. This vehicle was sold under false pretenses that the entertainment center work. I called my sales representative back (Skeeter) About the issues he went to bat for me but in the end, he is only a sales representative. He can only do what he can do, He spoke with the sales manager, who was supposed to give me a call about the issue but of course, I never received a call from the sales manager. I am a disabled veteran who has served his country for 22 years, I find it very offensive that this particular car dealership do not stand behind their words like preowned certified. So if you are a veteran or even active duty soldier I urge you not to waste your money at Jim Hudson Cadillac dealership. They do not stand behind their product. Once they have their money they have no use for you or even helping you.

Absolutely terrible customer service. Was deceitfully lured to this dealership after telling them what I was willing to pay. Left a negative review and was asked to call the internet manager to discuss my review. I have left him voicemail and several emails but he has not called me back and it's been a week. Avoid this dealership at all costs, they are not going to help make a deal on a vehicle, only gouge you for the most money they can get from you.

I took my Cadillac in for service. It’s been three days of coal about 20 times and no one has yet to call me and give me any update or anything that was all I was asking all they say is someone’s going to call you back 30 minutes no one has ever returned my call.