Reviews
Gold Standard
I've been a Mullinax customer for years, both sales and service. Everytime I go for service and/or sales, I am convinced this is the gold standard for dealerships. Great employees who genuinely care about what they are doing and take pride in their product. Buy a vehicle here is super easy and NO DEALER FEE!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My service experience
I was a Saturday walking at the dealership. The staff was polite. My oil service was done in a timely fashion. They recommended some additional service that was due. There was no pressure. It was a good experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great team
Love my van! Worked with Russ to custom order my transit. We had multiple touches, as it took a while for it to come in since it needed to be built. Russ was great about providing status checks, and timely in responding to any emails or calls I sent his way. When Delivery arrived and I was in the dealership to get my vehicle, I experienced a great vibe. The team feels very available to customers with none of the aggressiveness I sometimes sense in car dealerships. Smiles and helpfulness all around. This was a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service good people
Great experience. Good price, quality service, and welcoming staff. NPS 10! Well run, clean, and honest people. Great selection of parts and tires. Quality work.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best experience buying a used vehicle
One of the best experiences I’ve ever had when purchasing a used vehicle was at Mullinax. The vehicle was located at their Mobile, AL dealership. My salesperson, Michael G., made the purchasing process as pain free as possible. Michael G. got the vehicle transferred to this location, cleaned the vehicle, and had an oil change done prior to my arrival for a test drive. The remainder of the buying process was just as smooth. Thanks again Mullinax.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Professional and Trustworthy!!!
Always, always attentive; they make you feel valued. From sales to the service dept.- run like a fine tuned engine! The quick lane is just as professional. I have traded 6 times in the last 10 years; I have brought 3 friends and family members who purchased. TRUSTWORTHY!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Looking for a great deal?
This place made buying a car an extremely happy experience. Knowledgeable professionals lead me through the process, and things couldn’t have ended up any better. In the end. Ashley Ballard and Josh Barcomb were extremely accommodating.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Noise in fuel filler area, every time I turned or
Had a noise coming from area around fuel filler. Could not locate myself. Mullinax found 2 spots causing the problem and did the repair. Excellent service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I purchased a 2021 Edge ST a few weeks ago and had the
I purchased a 2021 Edge ST a few weeks ago and had the best experience with Jack Tuthill, my sales person. He was friendly, knowledgeable and there was no pressure. Chris Lee handled the financing and did a great job. He was able to match my credit union rate to save me the trouble of having to do more paperwork with the bank after the sale. I am a retired finance director and spent over three decades in the car business. I had only bought two vehicles ever in my life from a dealership I didn't work at when I bought this one. It's a little unnerving when you don't have complete control over the pricing and the financing but Jack and Chris alleviated that anxiety and made the process smooth as silk. I wouldn't hesitate to buy another vehicle from Mullinax NSB on the future!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Good Service
Good service with no hidden cost and upfront prices Prices were reasonable Staff was very friendly They were quick to respond and helped get competitive lending rates
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase