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Mullinax Ford of New Smyrna Beach

(769 reviews)
Visit Mullinax Ford of New Smyrna Beach
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (877) 398-9239 (877) 398-9239
Used (877) 397-8356 (877) 397-8356
Service (888) 318-1379 (888) 318-1379

Reviews

(769 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mullinax Ford of New Smyrna Beach from DealerRater.

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Have been having service work done at this Ford...

Have been having service work done at this Ford dealership for the last 10 years. They always do a great job. This last service was no different, Great job!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jim, your comments keep us motivated and working hard for all our guests!

Mullinax Ford of NSB was a easy and relaxed way to...

Mullinax Ford of NSB was a easy and relaxed way to purchase a vehicle. They provide a stress free environment with knowledgeable sales personnel with up front pricing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

Great experience, Mullinax quick lane NSB

Quick Lane mgr. Paul and service writer Daniella were super. Paul listened to me about my trucks issues and Daniella made the repairs happen All was completed in a timely manner with no hickups. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Efficient service in a timely manner. The waiting room...

Efficient service in a timely manner. The waiting room was clean and the coffee was very good. Matthew kept me informed about the progress of my ve hicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Mullinax provides a stress-free environment with highly...

Mullinax provides a stress-free environment with highly knowledgeable personnel. Their concept of buying a car with no dealer fees, no hanging and up front pricing is amazing. My sales representative named Ashlynn Altman was extremely courteous ,professional , knowledgeable and helpful. She made the whole buying experience extremely stress-free with no pressure ever. Buy from Mullinax with complete confidence that you're getting what you paid for and enjoy the fact that you bought what you wanted without feeling tricked or feeling that you paid too much. Once again thanks Ashlyn for our wonderful buying experience and thank you again for the honesty, courtesy and professionalism.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Mullinax Ford - New Smyrna Beach, FL.

Overall the service is fine, however I felt uncomfortable being in an establishment which allowed an employee (Don Nelson) to work without a mask. They also allowed customers to enter without masks, despite posted signs upon entry stating that masks were required. Another employee (Danielle) had no problem working with a mask.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great folks, professional and no sells pressure at all, I...

Great folks, professional and no sells pressure at all, I have been recommending Mullinax Ford to all my friends, even replaced a crack windshield while getting paper work signed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent customer service and quality of service...

Excellent customer service and quality of service cleanliness of waiting room bought vehicle from Mullinax and very pleased with everything dealership is convenient located and all staff accommodating

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service Department

Service was quick and thorough Little confusion on email sent out by corporate as to what was to be done but service tech explained everything to us. Very happy with Mullinax.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Stay away from Lou Vazquez!

Accidentally contacted New Smyrna when trying to get information on a vehicle in Apopka. Lou Vazquez was incredibly rude. I explained that it was an accident and that I know where New Smyrna Mullinax is that I bought my last car from there and asked if he could point me in the right direction. He sent me a rude response and a picture of the listing with Its location circled. Yeah, duh, Lou! It was an easy mistake. It doesn’t cost anything to be nice, especially when you work in customer service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Amanda, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. We appreciate the opportunity to speak with you and resolve this matter. General Sales Manager, Darryl Anderson danderson@mullinaxford.com 386- 428-9094