Mullinax Ford of New Smyrna Beach

Having worked in the auto business for about 25 years, I appreciate the "soft sell" approach by Vonn (salesperson) at THE ford dealership. Process of sales, finance manager and delivery of car was quite painless. And no doc fees! Thank you Vonn and staff.

I purchased a car from the Mullinax Ford New Smyrna Beach location two years ago. Last Friday, I was headed into work and discovered that my car battery was completely dead. I was in a hurry and stressed out, so contacted Carlos Salome, who had sold me the car. He was very helpful, walking me thru the use of the Ford app to request Roadside Assistance, and I was able to use the app to locate a nearby dealer, as well. If Carlos had not assisted me, I would have taken a much more complicated and stressful route. I really appreciated that the Sales staff at the New Smyrna location took care of me even long after I drove my car off the lot. That is the kind of service that keeps my business.

Very NEGATIVE experience at Mullinax Ford. From the many little things, to the several major things that had happened. I took my vehicle here to service my Cam Phasers, a noise concern when turning my steering wheel, a noise in the rear when going over bumps, and a Valve Cover rattle. It wasn't soon after dropping my truck off that Patrick (Service Advisor) called me and told me that the Technician could not verify any noises in my vehicle besides the Cam Phasers and the Sun Roof and he wanted me to come in to test drive the vehicle with the Technician. I came in that Saturday to test drive the vehicle with the Technician and we verified all noises were present. My girlfriend goes and picks the vehicle up roughly a week or two later and as soon as she starts it and pulls away my Ford Pass App starts sending my phone several notifications for Low Oil Pressure. I was at work and as soon as saw the notifications I immediately called my girlfriend and told her to stop the vehicle and call Mullinax. By the time I called she was home, I get home and check the oil level on the dipstick and notice I'm low on oil. I went and purchased oil and topped the vehicle off with oil. Now mind you since all of this happened, I'm starting to question the quality of work performed on my vehicle. I look at the Oil Filter and the filter looked like it have never been changed. I noticed I was low on coolant, I also noticed the Valve Cover rattle was still present. The next day my girlfriend and I went out of town. It rained that weekend and that Sunday when we got back I opened my door and immediately had water poor onto my shirt from my door, near the weatherstripping. I look and noticed the door had been siliconed and I didn't know why or what for but obviously it was holding water. I called Patrick on Monday and explained the situation. Patrick didn't seem to be that concerned and just told me to "bring it by". I had my girlfriend bring it by when she got off from work. My girlfriend called me and told me that Patrick didn't have a loaner car and he wanted her to drop the vehicle off (Which we couldn't do) I was frustrated because none of this was communicated to me over the phone before hand. I spoke to Patrick over the phone and was frustrated. I asked Patrick about the silicone on my door and Patrick told me that the Door Latch Recall was performed. I never was informed of this. Patrick began to argue with me which led to him hanging up the phone on me. Then Patrick tells my girlfriend he's going to continue hanging up the phone on me if I call again. My girlfriend left the dealership and was told to come back when a loaner was available. I was pissed, not only was my repair a hack job, the dealership did not try and alleviate my concerns right away, I was simply pushed away. I call and asked to speak to a manager and I spoke to Paul from the Quick Lane due to Greg not being present that day. I explained to Paul my concerns. Paul said the dealership would reimburse me for oil and fill my vehicles tank up with gas for the drive. I was also told to come that Thursday and they would have a loaner for me. Paul told me that Greg the Service Manager would call me the next day and I was better off explaining my concerns to him. I waited until the end of the following day and never was called by the Service Manager. I had to call him in order to speak to him. I go to check my oil level the following day and notice my Valve Cover seals were leaking. Come to find out they removed both Valve Covers as part of the repair and more than likely never replaced the seals. I took my vehicle in on Thursday and Greg the Service Manager communicated that the Valve Cover seals were indeed leaking. He also stated the Door Latch Recall was being re-done due to the poor quality. I get my vehicle back and my gas tank was never filled nor was I reimbursed for oil. I try and call Greg and was told he was busy and he would return my call. This never happened.

Charged me a $404 mark up on tires and claimed to have given me a complimentary car wash which wasn’t the case.. disappointed and will never go back

My sales guy Lou was awesome had me in and out of there in no time. Buying was hassle free. Sales manager Nick contacted me the next day and informed me of a recall that he wanted to get fixed for me. Sent out a technician to my house to fix it. I can’t say enough good things about this dealer. If I purchase another Ford I’ll be back. Thanks again.

Not a good experience! The usual car dealership jargon, agreed terms not fully met..had to call repeatedly for 2 MONTHS for them to send the item they promised we would have for our vehicke in 5 days. Calls not returned...you leave their lot, they leave you...hanging

Oil change and tire rotation for my F-250 was done very well by both the person at the counter and in the shop. Wait time was reasonable. I was impressed and will be back.

Purchased new $70,000 Expedition. Had issues with control module - no electronics, gauges, locks, a/c etc. Contacted my salesperson who gave me names of service manager & assistant manager to contact. Left a message for both was assured they would call - never heard from anyone in service. Contacted sales person again was advised he would do his best but no promises. Never heard another word from him either. Contacted Ford Corp about problem with vehicle & dealer, was advised of recall & said I could take to a different dealer which I did. Very happy I found out how poor Mullinax is before I purchased 2 more vehicles we are ready to buy in Sept. $70,000 and no one has the courtesy to call back or reach out. Shameful!

Wanted to buy a The 2001 Ford Explorer Sport Trac they had in inventory for $4,900. Guy sends me an email that the price out the door is $5300 plus tag and taxes. When I confronted the discrepancies he came back with the $4900 price tax would be $319 and license plate $450. What a rip off. You can keep that ruck!

We bought a used Ford Explorer. They tried to rush us out the door the first day, to start the 5 day return policy, even though they knew there were a list of safety issues to fix, including a cracked windshield. We refused to take it until the work was done. They had the vehicle over a week to complete the work and told us they did a full safety check and "professionally" cleaned the vehicle. When we got it home, we were horrified to find a .40 caliber bullet in a rear cup holder. We also found empty food wrappers and candy in all of the seat pockets. The workers damaged the trim around the windshield when they replaced the it. When we notified them of the bullet and trim damage- they only said they would do better next time. We had to bring it back again to get the trim replaced. When we spoke with the manager about the customer service and safety issue of leaving a bullet in the car, the manager tried to get us to return the vehicle for a refund rather than address the issues. We felt that they were willing to put it back on the lot after we cleaned up their garbage (and the bullet). This is the second vehicle that we bought through them and we would be hesitant to buy another. The salesperson was responsive and polite, but all of the other work and customer service and was poor.