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Mullinax Ford of New Smyrna Beach

(771 reviews)
Visit Mullinax Ford of New Smyrna Beach
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (877) 398-9239 (877) 398-9239
Used (877) 397-8356 (877) 397-8356
Service (888) 318-1379 (888) 318-1379

Reviews

(771 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mullinax Ford of New Smyrna Beach from DealerRater.

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jdeal1@cfl.rr.com

I requested that Don Nelson, the service adviser ask the service technician to put 40 lbs/psi of air in the front tires and 35 lbs/psi of air in the rear tires during the tire check and rotation. I wrote this request on the back of one of Don's business cards and asked him to give it to the service technician. When I got home after the service visit, I checked the air pressure with my own tire gauge and discovered 32 lbs/psi in all four tires.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Waste of time

Called wanting to buy a vehicle, told salesman my criteria to buy said vehicle and was told it was doable, then was told I had to had to put down 4000 dollars to finance a 6500 dollar vehicle that was after an hour drive and the said salesman went home even after we told him we were gonna be there and yes I have extremely good credit what a waste of time and engery will never go to any mullinax dealer anywhere

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Ford Explorer

Great customer service and they washed the explorer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Buying a car made easy by Mullinex

The process of buying the Kia Forte went very smoothly. AJ was great to work with. This is the 3rd car I've bough from Mullinax and they make it easy. The New Smyrna location is the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Nice to you when they sell too you

I recently traded in a sedan for truck approximately 30 days ago. I knew I would be paying more for gasoline. In this case, I am paying way more for gasoline. It is obvious that the car manufacturer lied about MPG ratings. The truck has been babied by previous owners. Also no test drive could catch this. I am now seeking to trade this in just 30 days after the purchase. I got a raw deal, period. My fault absolutely, I let them take advantage of me and swindle me into a 19.9 percent loan with Ford Finance. The salesperson whom sold the truck to me will not answer her emails. I have been very polite in them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Hello, We are so disappointed to learn of this situation you have described. We'd like to discuss this matter further with you. Please feel free to reach out to our General Sales Manager, Darry Anderson, 866-511-8666. Thank you.

bad experience

sales people did not know their product and as a result lied to me!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We really appreciate you taking the time to leave us feedback on your visit! If you have any questions or we can be of further service, please don't hesitate to contact us.

Ben Brewer

AJ and the team over at Mullinax Ford Are First Class. From picking me up at the airport to describing the vehicle perfectly. A great buying experience from start to finish.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Your satisfaction means a lot to us, and we truly appreciate you choosing Mullinax Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

Friendly Staff Is An UNDERSTATEMENT

Drove to New Smyrna looking to get into a used Ford Fusion they had for sale. Had a difficult time finding it, but didn't have a difficult time finding help. Within a few minutes of pacing back and forth, I had two salesman help me with my search in the lot. While the car had sold earlier in the day, I will still come back to Mullinax NSB just for the friendly service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Matt, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any further questions, please give us a call. We're always happy to help!

John S.

Excellent service from Mullinax from the leases of vehicles, and now the purchase of a vehicle, to the maintenance of the cars. Staff is readily accessible, knowledgeable, and caring.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Jim Hathaway

Quick and efficient and a reasonable price for service and I would definitely recommend to my friends to utilize this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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